LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Nick made it easy Thinking about buying a new car fills me with dread. That is until I met Nick Dalsasso. Nick made this purchase so simple and painless I could not bel Thinking about buying a new car fills me with dread. That is until I met Nick Dalsasso. Nick made this purchase so simple and painless I could not believe it. From the courtesy he showed when first reviewing some options to the efficient application and signing process I can say this transaction is far and away the best I've ever had buying a car. Thank you Nick! You are a true asset to your employer. More

Jeff made my repair a priority I had an emergency repair need for a damaged windshield wiper mechanism the day of an out of state driving trip with rain in the forecast. I was in a I had an emergency repair need for a damaged windshield wiper mechanism the day of an out of state driving trip with rain in the forecast. I was in and out in under an hour even though I came at a busy time. Jeff provided excellent, courteous, understanding care to make the swift repair happen. More

New Jeep Purchase Went to the dealership to look at options for a new Jeep. Tim was wonderful to work with, very knowledgeable, and very patient in answering all our qu Went to the dealership to look at options for a new Jeep. Tim was wonderful to work with, very knowledgeable, and very patient in answering all our questions. He helped us find a package that had all the options we were looking for. More

I purchased a used 2013 Dodge Dart from Shuman Motors. The service level was very poor, lack of communication was the real disappointment. They kind of left me with the sense of "You bought the car, we The service level was very poor, lack of communication was the real disappointment. They kind of left me with the sense of "You bought the car, we are done" I placed several phone calls to management regarding the delays with my purchase, and delays with repairs, (some of which were caused by the service technician), they re-wired the power mirrors, and damaged the passenger side mirror bezel, and this is what they returned to me and finished. The finance manager was not very professional, he did not provide transaction paper work when the sale was finalized, and presented it to me upon my return to review damages caused by their service technician. When I made him aware of the damages he asked with a rude tone "Oh so you noticed this after you drove it off the lot?" I reminded him that it took DAYS to get my car after I signed. They obviously don't INSPECT work that is "DONE" and ready for the CUSTOMER! In the long run the used car Manager John K. & Salesman Earle B. went above and beyond my expectations and return to me a car that was in better shape that I asked for. They were very concerned with my satisfaction, as a result this was a hard review to write and the decision on how many "Stars" to give was just as daunting. More

Great dealer experience. Excellent dealership. Went in on Thursday evening and picked up our new vehicle Saturday morning. Sales team had to locate, arrange a trade with anoth Excellent dealership. Went in on Thursday evening and picked up our new vehicle Saturday morning. Sales team had to locate, arrange a trade with another dealer and setup financing all in this timeframe. They made the process fast and with minimal effort from me. More

Service Department I bought a 2017 Pacifica in March and had a problem with the driver-side sliding door. The owner's manual did not help nor did a search on Google help I bought a 2017 Pacifica in March and had a problem with the driver-side sliding door. The owner's manual did not help nor did a search on Google help. Between Mike Weinstein and Tyler H., I was back on the road in an hour. They took great care of me and is another reason I will return to Shuman. More

Great Service Department Service department is always fast and friendly. I never wait too long and everything is done properly the first time. Booking services is easy. The ne Service department is always fast and friendly. I never wait too long and everything is done properly the first time. Booking services is easy. The new service department looks great. More

new van Excellent dealership. Went in on wed morning and picked up our new vehicle wed evening.. They made the process fast and with minimal effort from me. Excellent dealership. Went in on wed morning and picked up our new vehicle wed evening.. They made the process fast and with minimal effort from me. More

Great Dealer for first time buyers Garret Was my salesman and he really took care of me. He helped me get a good deal on 2016 Dodge Chager r/t and I'm loving it so far. Garret Was my salesman and he really took care of me. He helped me get a good deal on 2016 Dodge Chager r/t and I'm loving it so far. More

Great service I have been using Shuman for many years and have always had positive experiences. This time was no different. I made an appointment for a recall. T I have been using Shuman for many years and have always had positive experiences. This time was no different. I made an appointment for a recall. They got me in as soon as I arrived, fixed the issue and I was on my way. I even got a coupon for $3.00 off breakfast for L George's next door. More