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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Walled Lake, MI

4.4
5,929 Reviews

1111 S Commerce Road

Walled Lake, MI

48390

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Showing 5,929 reviews

April 11, 2017

Nick made it easy Thinking about buying a new car fills me with dread. That is until I met Nick Dalsasso. Nick made this purchase so simple and painless I could not bel More

by DAVID M GLADDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Dalsasso
Apr 11, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

David, thank you for your excellent review! We're very happy to hear that Nick was able to make your experience with us fantastic from start to finish, as that is always our goal! He is definitely a valuable member of our dedicated team. We appreciate your business, and hope we see you in the future!

April 11, 2017

Jeff made my repair a priority I had an emergency repair need for a damaged windshield wiper mechanism the day of an out of state driving trip with rain in the forecast. I was in a More

by rmexicotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 14, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thank you for your positive comments about Jeff! At Shuman CDJR, we strive to provide an outstanding customer experience and fast service to fit into our customer's busy lives. We are glad that you had a great experience and we hope to see you soon (under different circumstances of course)!

April 11, 2017

New Jeep Purchase Went to the dealership to look at options for a new Jeep. Tim was wonderful to work with, very knowledgeable, and very patient in answering all our qu More

by Anne Nelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Delsasso
Apr 14, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thank you for taking the time to share about your great buying experience with Tim and the Shuman team, Anne! Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. We’re glad Tim could provide an enjoyable experience for you. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

April 10, 2017

I purchased a used 2013 Dodge Dart from Shuman Motors. The service level was very poor, lack of communication was the real disappointment. They kind of left me with the sense of "You bought the car, we More

by Daryle J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John K, Earle B, Steve S
Apr 13, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Good Morning Daryle, We appreciate your taking the time to post your comments and are again sorry for the trouble you had during the delivery of your Dart. The last you and I spoke a few weeks ago we had put things in place to address all your concerns, to the best of my knowledge we completed them to your satisfaction shortly after. Please let me know if this is not the case as I would be most happy to help you again. I have also asked our used car manager John Karnes to contact you directly just to check in. Again, our sincerest apologies for any inconvenience this may have caused you and Thank You for your business, it’s very much appreciated! Have a Great Day!!! Sincerely, Joe Zeigler General Manager Shuman Chrysler Dodge Jeep Ram

April 08, 2017

Great dealer experience. Excellent dealership. Went in on Thursday evening and picked up our new vehicle Saturday morning. Sales team had to locate, arrange a trade with anoth More

by Jtheise4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garret Vizzini
Apr 11, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Our team was happy to accommodate you! We know your time is important, so it's our job to make things as quick and convenient as possible for you. It's great to know that we delivered on that end. Thank you for the great review, and congratulations on your new vehicle.

April 08, 2017

Service Department I bought a 2017 Pacifica in March and had a problem with the driver-side sliding door. The owner's manual did not help nor did a search on Google help More

by Retired Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Weinstein, Tyler H.
Apr 11, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We're happy to hear that Mike and Tyler took great care of you! That level of excellent customer service is what we're all about. Thank you for the great review, and we look forward to working with you again!

April 08, 2017

Great Service Department Service department is always fast and friendly. I never wait too long and everything is done properly the first time. Booking services is easy. The ne More

by Elena Beutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 11, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

That's what we like to hear, Elena! It's good to know that we can get you back on the road quickly as well. Thank you for the excellent review!

April 08, 2017

new van Excellent dealership. Went in on wed morning and picked up our new vehicle wed evening.. They made the process fast and with minimal effort from me. More

by froggy100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike yezak
Apr 11, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We're happy to hear that we could make things convenient for you. Thank you for the great review!

April 07, 2017

Great Dealer for first time buyers Garret Was my salesman and he really took care of me. He helped me get a good deal on 2016 Dodge Chager r/t and I'm loving it so far. More

by Waynecollins96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garret Vizzini
Apr 10, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We're so glad that you enjoyed working with Garret! That Charger is a beauty, and we're glad you're loving it. Thank you for choosing Shuman Chrysler Dodge Jeep Ram to purchase your new car!

April 07, 2017

Great service I have been using Shuman for many years and have always had positive experiences. This time was no different. I made an appointment for a recall. T More

by classiccarguy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Weinstein and Chris O.
Apr 10, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Sounds like you had an excellent experience! We value your continued business with us throughout the years. We're already looking forward to your next visit. Thanks for choosing us!

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