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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Walled Lake, MI

4.4
5,929 Reviews

1111 S Commerce Road

Walled Lake, MI

48390

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Showing 5,929 reviews

February 16, 2017

Enjoyed our visit and left with a great car My wife and I drove past many other dealers and went to Shuman because we had less than desirable experience at other area dealerships. I had a stron More

by rdavid_53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Dalsasso
Feb 17, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thanks for taking the time to share about your visit! We are happy that you chose Shuman so Nick could help you find the vehicle that fit your needs and make your buying experience a desirable one. We appreciate your business and recommendation and hope you'll be back to work with us again in the future!

February 16, 2017

Stellar Performance ! Amy L. Did everything she said she would. Great communication, consistent follow-up. And best of all fantastic conclusion. Then.... perfect folllow More

by Albert Einstein
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amy L
Feb 17, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

This is wonderful to hear! Thank you for your kind words about Amy and her great communication and follow-up. We appreciate your business and look forward to the opportunity to work with you again in the future!

February 16, 2017

Another Great Experience My lease was about to expire so I called Steve Knapp to see what deals were currently out there. He gave me some ball parks over the phone and I told More

by mikeb9550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Knapp
Feb 20, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

How very excellent! It's important to us that our guests aren't given the run around, so our team looked at how they themselves would like to be treated when they are helped, and the outcome is one that turned out very positive for our customers. Steve is very excellent and we're glad to hear that you continue to choose him for all your automotive needs, especially with your most recent experience. Congratulations on your newest addition and thank you for being a part of the Shuman family!

February 15, 2017

Great Service in Short Amount of Time My lease end was fast approaching and I was looking to get another vehicle in about a week's time. Vincent Rossi not only helped me secure a new vehic More

by FlyBird2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Rossi
Feb 16, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

How wonderful to hear! Vincent is definitely one to ensure the best for our guests, so he'll be very pleased to know about your satisfaction with his assistance. Additionally, we're glad that he was able to get you into a new vehicle in little time. Congratulations and thank you for choosing Shuman!

February 15, 2017

knowledgeable, courteous and extremely patient My husband and I had been to several dealerships and were either ignored or given wrong information about the vehicles we considered buying. Shuman's More

by pacifica owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Knapp
Feb 16, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Excellent! If there's one thing our staff is great at, it's providing excellent customer service throughout their experiences. We're pleased to hear that Steve was able to answer all of your questions throughout your visit and able to procure you a spare tire kit as soon as possible. If there's ever anything further our staff can help you with, just give us a call and we'll do our best to help you right away. Congratulations on your new Pacifica and welcome to the Shuman family!

February 14, 2017

Best car-buying experience EVER My car (from another dealership) broke down on a Monday morning. By Monday night, Nick Dalsasso had me in a much nicer car, totally loaded, for a much More

by MelissaK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Dalsasso
Feb 15, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Melissa, thank you for taking the time to share your awesome feedback with us! We're glad to hear an initially negative experience turned out so positive for you. It means a lot to us to know Nick provided you with such excellent service and got you in a new vehicle in a timely manner. We appreciate you choosing to work with us. Enjoy your new car!

February 13, 2017

Exceptional Service We are new to the area, and this was our first experience with Shuman. John Ormsbee was our salesman. He was professional , polite, and attentive to More

by Patricia Koseck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ormsbee
Feb 15, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We're glad you gave us a shot, Patricia! Customer service will always be a top priority for our team and we're happy to see John could take such good care of you during your visit. We hope it was the first of many. Thank you!

February 13, 2017

Great experience. Third vehicle from this dealership.....entire staff professional and courteous. Turned in my Ram truck... Our Salesman, Vincent Rossi, made the proces More

by kpburke56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Rossi
Feb 15, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thank you for your continued support! We're glad Vincent and the team could help you find that new vehicle you had been searching for. If you come up with any more questions, feel free to give us a call or stop back in if you happen to be nearby. Thanks again!

February 13, 2017

Vey good experience Jeremy Cheaney was just great to work with, very professional, helpful and understood just what I wanted. I will be recommending Jeremy to friends an More

by Bonnie3T
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Cheaney
Feb 15, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We're happy to hear you enjoyed working with Jeremy during your recent car buying experience! He was more than happy to work with you and make sure you got the exact vehicle you wanted. Thanks so much for choosing to do business with us!

February 12, 2017

Flexible dealer for negotiation. Good dealer. The price was good comparing with other dealers in Michigan. I would recommend this dealer to friends. They have accomplished all the top More

by x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Rossi
Feb 15, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thank you for your recommendation! We really appreciate you taking the time to share your experience working with our team to find your new ride. Please stop back in again anytime if you need anything else from us. Thanks again!

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