LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Courteous and thorough service I received quick and friendly service for my vehicle. As a stay at home mom of a toddler my time is very valuable and in the cold weather in our area I received quick and friendly service for my vehicle. As a stay at home mom of a toddler my time is very valuable and in the cold weather in our area they gave me a wonderful shuttle to and from my house so I could get on with my day. The issues (minor) were quickly addressed and they let me know by phone call once the work was finished. I did not have an appointment for service but were able to take care of my needs in a timely manner. More

Great customer service My salesman was Jacob Williamson. This was the second time I've used Jake and again he went well beyond what I expected. Not only did he find the car My salesman was Jacob Williamson. This was the second time I've used Jake and again he went well beyond what I expected. Not only did he find the car I wanted but he had it striped exactly the way I wanted it. He is a true asset to Shuman!!! More

Completely Satisfied Having not purchased a new vehicle in many years was dreading to do so. After this experience, should have done it long ago. Staff was extremely fri Having not purchased a new vehicle in many years was dreading to do so. After this experience, should have done it long ago. Staff was extremely friendly and helpful. Can't say enough about Nick. No pressure, honest and asked the right questions to find the vehicle I truly wanted. Feel he did everything he could to get me into that vehicle. I am ecstatic with my decision and could not be happier. More

It was NOT what I had hoped for The experience was pretty bad. I had an old car and needed a nice reliable new car so I went to the dealer. I am a first time buyer and bought a car f The experience was pretty bad. I had an old car and needed a nice reliable new car so I went to the dealer. I am a first time buyer and bought a car from them and within the first week it broke and left me stranded. My dad picked me up and told me it needed to go back. I took on this huge responsibility of a car and thought well I'll give the dealership the benefit of the doubt.. it was a transmission issue.. not a small issue and found out that chrysler was trying to hide the lawsuit. I drive a manual and the transmission just like in any car is important and I'm very aware of that. It took them a week to fix it and I got it back and was happy. Although getting a rental was quite an issue as they wanted me to pay for it. I bought a car and a week later had to pay for a rental? No. They eventually accommodated me and that was good. 10 days later the car broke again. Same part needed to be replaced and it's been in their shop four days now. I thought a lot about this car and I have to say I was nervous that it broke twice within the first month and having a payment on it for some years really wasn't ideal.. so I decided to make the responsible choice of going back to unwind the deal. Boy did I think it was going to be easy since it's such a large purchase.. I can tell you it was not the most pleasant experience I've had a the dealership. John K, the used car manager, was calling me names and pretty much gesturing that I had no idea about the situation and that he couldn't unwind the deal regardless of the situation. I know it's not common for them to unwind a deal but I know they can and should with a situation like mine.. he was very sure that that just doesn't happen. It's very hard for me to find a manual car with cloth seats like I'm comfortable with so to me it was a choice I thought about quit extensively and talked through my family about. The used car manager said I was condescending and quite frankly I'm not totally sure what that even means. A huge investment for me and wanted to make sure it was taken care of properly. I caught them lying twice about some things and the grown man that should be professional and respectful eventually made me cry. It takes a lot for me to cry. I hear I'm not the only one he's been unkind to either. Another dealership I had talked to for more information did say yes it's certainly possible to unwind the deal and in this case was very very imperative to do so. So at the end of this situation I think although shuman has had good ratings up until now because for me it wasn't the experience I was hoping for I felt robbed ambushed and completely disrespected and very much weary. I'm figuring out another way to be able to make sure I'm not paying out of pocket for the extra 25,000 miles on it that they overcharged me for.. it's a huge ordeal and many nitty gritty details that are pretty serious. Anyways I got some things resolved on my own :) so I'm satisfied and still going to make sure things are right so other people don't feel how I did and are aware and educated! Be strong and don't allow anyone to make you work years for a car that isn't reliable enough to get you to and from work. Unfortunate but I think will be resolved soon.. More

More than Just Service Long time customer and when in a pinch I can call Mike Weinstein and he always if able to can get me in that day - had an oil leak - brought my jeep i Long time customer and when in a pinch I can call Mike Weinstein and he always if able to can get me in that day - had an oil leak - brought my jeep in - within an hour Mike had it taken care of - He and the entire service team go out of their way to provide more than just service. Mike is a gem - professional and a caring approach of his customers.. every time you drive in and or call him.. awfully glad he works at Shuman .. More

Personalized Service Great dealership. This is the second car we have leased through Shuman Chyrsler. Our salesperson, Mike Yezak is knowledgeable, fast and efficient. Great dealership. This is the second car we have leased through Shuman Chyrsler. Our salesperson, Mike Yezak is knowledgeable, fast and efficient. The whole dealership is friendly and the buying process pain free. More

Service Rick Schwartz is the best hands down!! Love this dealership service department always the best customer service.I would definitely recommend to family Rick Schwartz is the best hands down!! Love this dealership service department always the best customer service.I would definitely recommend to family and friends. More

2017 Ram Sale Gone Great I am a huge fan of Shuman dealership after my first lease experience as a young adult. I went in and worked with Joe Nicles a great salesman who worke I am a huge fan of Shuman dealership after my first lease experience as a young adult. I went in and worked with Joe Nicles a great salesman who worked me an amazing deal. I was looking for a brand new truck and that is exactly what I got for a price I couldn't pass up. This was dealt with in the most timely/ professional manner as I was in a time crunch to get a new lease. I highly recommend working with Joe over at Shuman. This is a place that I see myself coming back to time and time again! More

Jeep Wrangler Service Our service person, Mike Liess was genuinely concerned about our problem. He listened without interrupting and remained on topic until we were satisfi Our service person, Mike Liess was genuinely concerned about our problem. He listened without interrupting and remained on topic until we were satisfied that there was a complete understanding of our issue. He made sure that our expectations were met and followed up with us. We will always come here if it's that way all of the time. Thanks Mike!! Incidentally, I accidentally left my wallet in my vehicle and Jordan (service employee) made sure to secure it in our glove compartment for us. That was very thoughtful and we appreciated that. More

Buying at this dealership was very easy. Tim Dalsasso is a great salesman, very knowledgeable and very upfront with his sales. I would definitely give him a great 5 Star rating.for customer c Tim Dalsasso is a great salesman, very knowledgeable and very upfront with his sales. I would definitely give him a great 5 Star rating.for customer care. More