LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

My experience in 2014 was the same as with Joe Nicles three years ago: Shuman is the leader in Detroit area for Chrysler brand sales. They are exceptional in every way; prompt and courteous, with a no- three years ago: Shuman is the leader in Detroit area for Chrysler brand sales. They are exceptional in every way; prompt and courteous, with a no-nonsense attitude that no other dealer can match. More

From the moment I entered Shuman Dealership I felt welcomed. My Leasing consultant was knowledgeable, friendly and understood my vehicle needs. Before I entered the dealership I had talked with Tim an welcomed. My Leasing consultant was knowledgeable, friendly and understood my vehicle needs. Before I entered the dealership I had talked with Tim and Chuck regarding a lease pull ahead and they both gave me some great options. Tim was not pushy and truly cares about his customers, that is very apparent in how I was taken care of. I will continue to send friends/family to Shuman and I intend to remain a future customer as well.This was a very nice car leasing experience. More

Bryan was knowledgable about the line of vehicles. He made the experience easy for us and did a great job. Best experience car buying I have ever had. made the experience easy for us and did a great job. Best experience car buying I have ever had. More

Mike Yezak is a great salesman to work with. He went out of his way to help me get the right vehicle with the right color for my wife birthday. I wanted a White Jeep Grand Cherokee for my wife birthday sinc of his way to help me get the right vehicle with the right color for my wife birthday. I wanted a White Jeep Grand Cherokee for my wife birthday since she loves white. Other dealers told me that there were no white color left in Michigan, while Mike contacted other dealers and was able to get me the white Jeep. I love the car and the process was very easy at this dealership. Highly recommended dealer More

Jeremy is fantastic! He was very professional and set up my lease quickly! He knew I was on a time crunch and pulled it all together! I would definitely recommend him to family and friends! my lease quickly! He knew I was on a time crunch and pulled it all together! I would definitely recommend him to family and friends! More

My visits to this dealership, and with our sales consultant were very pleasant. Jeremy took his time and was very patient with us 'old folks'. He took the time to explain every facet of leasing and consultant were very pleasant. Jeremy took his time and was very patient with us 'old folks'. He took the time to explain every facet of leasing and purchasing. He assisted us greatly in our final decision on whether to purchase or lease, and in the actual vehicle that best suited our needs. I would recommend him, and the dealership, to anyone in search of a vehicle. More

Minivan purchase We went to Shuman to look at the used minivans and found one at a great price. With a no pressure sales approach, it felt like the employees wanted to We went to Shuman to look at the used minivans and found one at a great price. With a no pressure sales approach, it felt like the employees wanted to make sure we got the vehicle we wanted at a good value. More

My new 2011 Ford Escape Scott is a great salesman, very friendly and personable. This was my first time buying "my own car" with my "own money" he was extremely helpful,not p Scott is a great salesman, very friendly and personable. This was my first time buying "my own car" with my "own money" he was extremely helpful,not pushy. Great group of salesman all extremely friendly. I'm very happy with my purchase. Thanks Shuman! More

Ryan did a fantastic job giving us all the information we needed, answering our questions and going above and beyond with his service. He was extremely friendly and a really great person to work with. We wil needed, answering our questions and going above and beyond with his service. He was extremely friendly and a really great person to work with. We will be recommending him to our friends and will continue to go back to him whenever we need another vehicle. More

I went to this dealership after first going to the Southfield Dodge dealership near my home and being dissatisfied with the level of service (at the Southfield Dealership). There was ample parking and Southfield Dodge dealership near my home and being dissatisfied with the level of service (at the Southfield Dealership). There was ample parking and I was immediately able to find someone who graciously found someone to assist me. Bryan politely shook my hand and gave me good eye contact which I find very important. I had my 3yo with me and he was nice to him as well. I felt as though I was being taken seriously and I also felt respected (unlike what I experienced at previous dealership). I immediately was able to tell him which new vehicle I was interested in purchasing and he seemed to actively listen to me. He was able to come up with some ideas and options very soon after. I didn't feel forced or pressured to get options I wasn't interested in getting. He seemed to appreciate me as a customer without even knowing much about me at that point. I did not expect to actually get the vehicle today due to buying history of taking 2-3 days to finalize sale, but fortunately, Bryan was able to make this happen very quickly for me. The most important thing that was the most impressive is that they had toys and a play area available for my son to play in while I waited and discussed the details of my purchase. This was a HUGE convenience especially since I had no other option but to bring my son today and I didn't anticipate the deal actually completely going through today. Normally....if I knew I was handling such business....I would not have had my son present since he can be a big distraction. Bryan and the other staff there went out of their way to make my experience pleasant and tolerable. I did not feel as though they were annoyed by my son's presence. There was a female staff (I didn't get her name)-who was not even involved in my deal - who came into the private finance manager's office and squatted down to build blocks with my son. This was very impressive and such a relief during a moment when my son was getting bored. I was often kept updated and given a time frame of the progress. They were very patient during moments where I had to tend to my son or make a call to my husband. The environment was very clean and pleasant. There was a tv and clean magazines that kept me occupied when necessary and coffee/hot chocolate available as well. The restrooms were also very clean. Every staff I came in contact with was very nice and respectful to me AND my son. I also feel that I was given a fair deal and it seemed as if both parties left the deal satisfied. Bryan even assisted me with getting the new vehicle to my home since I had no other adult with me to drive both vehicles (my new one and my old one). This was very impressive as well and totally not anticipated. This officially put an end to my anxiety filled day. On the drive back to the dealership, he even gave me the ins and out of the vehicle even after the deal was fully completed. The kindness continued all the way up until I bid him farewell. Initially, I had so much anxiety going into the dealership due to past negative experiences and had so much stress leading up to today. I truly appreciated the time they took out to assist me with my vehicle needs. I would recommend Bryan and this dealership to anyone looking for a new or used vehicle. Thanks for making my day blessed Shuman staff! More