LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Regular Checkup. Every visit to the service department (check my records for those who have checked me in and have worked to support them in the service department) ha Every visit to the service department (check my records for those who have checked me in and have worked to support them in the service department) has been fantastic. Tim Ferrin has on 3 separate occasions has helped me with checking in my vehicle and helped me get service done in an efficient and timely fashion. Earlier this year, Tim helped handle an escalated situation where I was trying to get my windshield replaced (under Schuman warranty). He was very professional. Explained everything completely and followed up with me once my repair was complete. He is an asset to your business and I am glad when I show up to the service department and he is there to sign me in. I know my Jeep will be taken care of and he will ensure I am contacted when work is complete. What more can I ask? Today, he was also very clear about my Wave program and how many more included visits I have at no cost. I appreciate the heads up as it helps me prepare for my scheduled maintenance. The little things matter. And he has great detail to his work. THANK YOU! More

Wonderful experience The staff was very helpful and friendly. The dealership was very clean and we were able to find the perfect car for our needs at a great price. The staff was very helpful and friendly. The dealership was very clean and we were able to find the perfect car for our needs at a great price. More

Wonderful Dealership I thoroughly enjoyed the buying process at Shuman Chrysler. Mike was our salesperson and he was great to work with. Mike was very patient and explai I thoroughly enjoyed the buying process at Shuman Chrysler. Mike was our salesperson and he was great to work with. Mike was very patient and explained the packages, options and the pricing. He also provided us with the benefit of his insight on choices that we were presented with. It was a pleasure to work with him and the entire Shuman Dealership! I would highly recommend Shuman Chrysler Dealership! More

Great Service! I wanted to get into a Jeep so badly and Allen was great to work with. Over several months he kept pricing out new options for me. I was able to get o I wanted to get into a Jeep so badly and Allen was great to work with. Over several months he kept pricing out new options for me. I was able to get out of my lease early with a reasonable payment with no judgment. Highly recommend!!! Thank you!! More

first time experaince with dealership I was very happy with the dealership staff and assistance I received during the sales cycle. They were helpful, knowledgeable and attentive. I have no I was very happy with the dealership staff and assistance I received during the sales cycle. They were helpful, knowledgeable and attentive. I have not dealt with the team before nor had service done at the dealership. This review is based on new car sales and initial perceptions. Coffee was good too. More

Excellent Customer Service I am so glad that I went to Shuman to release a new Jeep Compass. I am located out of town for work, and my sales representative, Amy Louma, was more I am so glad that I went to Shuman to release a new Jeep Compass. I am located out of town for work, and my sales representative, Amy Louma, was more than accomodating. She worked with my very short time constraint and helped me lease a new jeep without being physically present at the dealership. She provided me with detailed options for the car that I was considering over email, something that many other dealerships much closer to me would not do. She was very responsive and kept me informed. Overall, Amy was extremely pleasant to work with and I couldn't be happier with my experience at Shuman. More

Excellent Service! Tim helped me out with the best service you could ask for. Never felt forced to a certain model/make. He helped me choose a vehicle within my needs & Tim helped me out with the best service you could ask for. Never felt forced to a certain model/make. He helped me choose a vehicle within my needs & budget. All questions about models, options & finance plans were answered clearly to understand. I am now leasing a 2018 Jeep Compass. More

Lease for a grand Cherokee My experience was great at Shuman with Amy she was great and helped me get in to a car after 2 months of looking and dealing she kept in contact and w My experience was great at Shuman with Amy she was great and helped me get in to a car after 2 months of looking and dealing she kept in contact and went out of her way multiple times to make sure all of my expectations were exceeded. More

New car! I recently bought a 2018 Jeep Wrangler Sahara and am so happy with my purchase. The service I received was unlike any other I’ve ever had. I came in o I recently bought a 2018 Jeep Wrangler Sahara and am so happy with my purchase. The service I received was unlike any other I’ve ever had. I came in on a Monday afternoon to explore my options and drove my dream car home with everything I asked for and more by Wednesday! Mike Yezak and Chris Quackenbush went out of their way to make my experimence smooth, quick and easy. The sales team was very responsive and were always available to answer questions. I highly recommend purchasing a car from this dealership. More

Dean Decker I received great help from service adviser Dean Decker. He was knowledgeable, friendly and attentive. It was a very good experience. Keep up the go I received great help from service adviser Dean Decker. He was knowledgeable, friendly and attentive. It was a very good experience. Keep up the good work. More