LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Excellent Customer Service! Above and Beyond! I brought my 2017 Jeep Patriot to the service department yesterday (Friday), and they found a PTU leak. My husband and I had plans to travel to Tenne I brought my 2017 Jeep Patriot to the service department yesterday (Friday), and they found a PTU leak. My husband and I had plans to travel to Tennessee for our one year wedding anniversary in two days. Dean Decker, Joe Vella, and assistant manager Chris and crew went above and beyond to complete these repairs by Saturday! Absolutely amazing! I have never been treated with such excellent customer service. I have great respect for this service department and everyone who helped me out during this stressful situation. I cannot thank you enough! I feel completely safe now taking my Jeep to Tennessee! More

Great Salesperson ! Shuman was third dealership I visited, Jonas was my salesperson. He's " all about the customer" , asked many questions, not standard " what brings yo Shuman was third dealership I visited, Jonas was my salesperson. He's " all about the customer" , asked many questions, not standard " what brings you in ?" More

Great, honest, kind Good deal! Made possible by Allen Myers! Thank you for not trying upsell! Kindly showed and explained everything and answeared for all my questions. B Good deal! Made possible by Allen Myers! Thank you for not trying upsell! Kindly showed and explained everything and answeared for all my questions. Both side were satisfied! Well, funny story, I wasn't planning to buy car at this dealership. I was heading to different one to do a test drive of car of my dreams. I stop by just because my friend was looking for a Dodge. Turns out that his dream car was a car ordered by some one (that's small problem, all dealers are putting all the cars on web, even those not available), and he couldn't test drive it. He asked for a quote anyway. However, I saw that his quote was better than my qoute from different dealer from the last trip. I asked for a quote for my Charger 392 and it looked very good. I pulled the trigger... Next day my friend agreed on Challenger 392... Two days later two 392 muscle cars left the dealership ;) More

Excellent salesman and service..very professional.. Our salesman was great. He was very informative and he answered every question we had. This is our second car we purchased from Shuman....they are wo Our salesman was great. He was very informative and he answered every question we had. This is our second car we purchased from Shuman....they are wonderful to work with.. Tim was very helpful in expediting the paper work.. It was a very smooth transaction.. He did a great job. We will definitely refer him to,our friends and family and we will be coming back to your dealership for years to come, Thank you very much More

Great overall experience! My sales rep, Allen Myers, did a great job working with me to get the deal I needed. The dealership as a whole was filled with very friendly people an My sales rep, Allen Myers, did a great job working with me to get the deal I needed. The dealership as a whole was filled with very friendly people and made the experience of buying a new car an enjoyable one. No hard sell. Just laid out my options and worked to get the deal done. Highly recommended. More

A great experience with Tim! Thanks so much to Tim for helping me buy a new Jeep after having my old Jeep for 18 years! Tim was super helpful, friendly, and efficient with us toda Thanks so much to Tim for helping me buy a new Jeep after having my old Jeep for 18 years! Tim was super helpful, friendly, and efficient with us today. Thanks again! More

Worth the trip! Jonas was friendly and knowledgeable and professional. Got us exactly what we wanted at the price we wanted to pay. Well worth the trip from Livonia. Jonas was friendly and knowledgeable and professional. Got us exactly what we wanted at the price we wanted to pay. Well worth the trip from Livonia. More

"Outstanding Service Advisors" Every service experience is excellent thanks to Mike Weinstein and Tim Ferrin. I will continue to drive across town because I appreciate their outsta Every service experience is excellent thanks to Mike Weinstein and Tim Ferrin. I will continue to drive across town because I appreciate their outstanding customer service. More

Odish Family Came in and got two cars on the same day from Anthony Babby. The experience was easy going, fast, and there were no hassles. He knew exactly what he w Came in and got two cars on the same day from Anthony Babby. The experience was easy going, fast, and there were no hassles. He knew exactly what he was doing and gave our family the best deal for two cars. Thank you for the great customer service and I plan to lease from Anthony again. Great salesman!! More

Great Service Advisor(s) Two recent visits to Shuman for oil changes for our Town and Country and Jeep, Tim Ferrin went the extra mile and recommended warranty work for an Two recent visits to Shuman for oil changes for our Town and Country and Jeep, Tim Ferrin went the extra mile and recommended warranty work for an issue I had no idea was occurring. Clearly he represents the ideal advisor, and should be commended for his attention to detail. More