LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Best dealership experience We bought our Challenger at this dealership. Sales person was fair, honest & respectful. Went back for the extended warranty purchase, and for mainten We bought our Challenger at this dealership. Sales person was fair, honest & respectful. Went back for the extended warranty purchase, and for maintenance parts (filters). All experiences have been pleasant and I’ve recommended this business to friends. More

Great Everything was great. Leo was very helpful and answered all of our questions. He was very patient and was able to sell us an amazing vehicle. Everything was great. Leo was very helpful and answered all of our questions. He was very patient and was able to sell us an amazing vehicle. More

Amazing experience. Had the deal done within an hour! Amy Luoma was amazing. I have never dealt with a car dealer who truly wanted my business the way she did. She was super easy to work with and addresse Amy Luoma was amazing. I have never dealt with a car dealer who truly wanted my business the way she did. She was super easy to work with and addressed all of our needs. I would absolutely recommend her! I plan on referring everyone who needs a new vehicle to Amy! Thank you! More

No hassle and very helpful to close my deal They were offering most competitive lease deal and accomudating my schedule to close the deal. I have to postpond the closing due to personal emergenc They were offering most competitive lease deal and accomudating my schedule to close the deal. I have to postpond the closing due to personal emergency. They had all documents ready for me when I come to the dealer next day. More

Best service team in Michigan! Communication is number 1! Mike Weinstein, Tim and Gjon P. sure knows how to do that. I continue to come back with my 2008 Chrysler Town and Country Communication is number 1! Mike Weinstein, Tim and Gjon P. sure knows how to do that. I continue to come back with my 2008 Chrysler Town and Country with 227K miles on it because of these guys. They answered all my questions and made sure that I was happy before I left my vehicle with them. Mike kept me up to date on my repairs (open communication- great on the phone). Tim made sure that the last drop of transmission fluid (standard maintenance - Flush) was wiped clean (under my car) and Gjon explained to me how things went as planned (which made me feel great). Great job team!!!! The dealer service department is top of its class. Their new service area means less time I have to wait for my vehicle. I recommend Shuman Chrysler Dodge Ram to all!! Great job team!! Your Friend Steve More

There's a reason for their #1 rating. GREAT experience with Garret and his high level of customer service. I stopped in Shuman with my brother-in-law who was shopping for a new truck leas GREAT experience with Garret and his high level of customer service. I stopped in Shuman with my brother-in-law who was shopping for a new truck lease earlier this year. I mentioned to Garret that in a few months down the road, I would be looking for a deal on a truck. He took my number and said he would be in touch. To my surprise, I received that phone call a couple of months after that encounter. After communicating for about a week via text, Shuman was able to make the deal I wanted. (At one point, Garret sent me a text after hours, apologizing for not responding to me earlier that day as he had gotten very busy. That level of service just amazed myself and my wife.). Garret was very thorough in explaining to me all options, he answered all my questions and concerns, and he was extremely patient and professional. When I stopped in to look at the vehicle, I had some extended warranty questions that Chris Quackenbush answered. He was also very helpful and knowledgeable. I even had a few more questions on signing day that he answered. (He also mentioned that he remembered me and my previous questions from a couple days back.) Financing was a pleasant experience also as Justin Davis explained everything clearly and answered all my questions and concerns. We will definitely be giving Garret a call when my wife's current lease is about to end. We believe we have found our Chrysler Dodge Jeep Ram dealership. I will also be taking my new truck there for any needed service. Willing to bet their service department is just as outstanding. Thank you Shuman! (And Garret, Chris & Justin) More

Joe Clement - Sales Associate Our sales consultant Joe Clement was outstanding in every way. The car purchase process was enjoyable and was not unpleasant or uncomfortable. Joe s Our sales consultant Joe Clement was outstanding in every way. The car purchase process was enjoyable and was not unpleasant or uncomfortable. Joe showed respect for us as customers and spoke straight and to the point to make sure all our concerns were addressed. He was efficient and willing to work with us on our terms of the lease. Everything went smooth including the return of our other lease from a different manufacture. I believe good training and good people skills are valued at Shuman Chrysler Jeep Dodge Ram and it is reflected in the experience my wife, daughter and I had at the dealership. Keep up the good work guys. I knew a friend who spoke well of Shuman so since I lived nearby, thought I would give them a try. I'm glad I did. Everything worked out well. I was happy to get Joe Clement as our sales consultant. More

Great Service at Shuman Jeep Every time I have routine service or a repair, Mike Weinstein has been very helpful and thorough in explaining to me what is needed. Eric E, one of t Every time I have routine service or a repair, Mike Weinstein has been very helpful and thorough in explaining to me what is needed. Eric E, one of their technicians, is also very good. They know their business and take care of everything timely. Everyone at Shuman has always been very professional. I have always been pleased with service at Shuman Jeep. More

The experience from start to finish was top notch! If you're looking for a painless car buying experience, see Earle and Steve! You can definitely tell that they're not just there to sell you a car, t If you're looking for a painless car buying experience, see Earle and Steve! You can definitely tell that they're not just there to sell you a car, they're there to make life long customers! More

Great experience Bryan helped my wife and I find the exact vehicle we were looking for. He didn't try to pressure us. We turned in our current lease and leased a new P Bryan helped my wife and I find the exact vehicle we were looking for. He didn't try to pressure us. We turned in our current lease and leased a new Pacifica. The process took only a couple of hours. More