LaFontaine Subaru

Great job with one area for improvement I do not recall the young lady's name in the Service Department, but she was excellent. I arrived rather late in the day, and they worked their magic I do not recall the young lady's name in the Service Department, but she was excellent. I arrived rather late in the day, and they worked their magic so that they were still able to take care of me. Just one comment/suggestion. I am not certain why the automatic headlights are turned off by the Service folks, but it has happened twice now, so I am guessing that it is standard procedure. It would be GREATLY appreciated if the headlights could please be returned to the auto setting with my fog lights on. Because my lights are always on auto, it's never an easy fix for me to ascertain that everything is working in its auto mode as I had it set when I came in. More

Great experience purchasing a Subaru from Danielle Offerman! Danielle Offerman delivered the car to my wife and I at a friend's residence in Ann Arbor. We live in Bay City and she went out of her way to make it Danielle Offerman delivered the car to my wife and I at a friend's residence in Ann Arbor. We live in Bay City and she went out of her way to make it easy for us to pick up our new car. It was late in the day but Danielle took the time we needed to go through all the items on the new car check list. She answered all of our questions and has check back with us twice to ask if we had any questions about our new car. We recently purchased a Toyota from your LaFontaine dealership in Dearborn. We haven't received the all weather cargo mat. Danielle offered to help locate the missing all weather mat. She is going the extra mile, great salesperson. Enjoyed working with her. More

What all auto service should be Regular maintenance was performed on time & at the agreed price. A thorough inspection was made & results discussed without any high pressure sales pi Regular maintenance was performed on time & at the agreed price. A thorough inspection was made & results discussed without any high pressure sales pitch. The waiting area was spotless & friendly. I would highly recommend them for any Subaru sales & service More

Subaru service The appointment was easy to schedule. I was addressed as soon as I drove in and kept advised as to how the service was progressing as I waited. I wa The appointment was easy to schedule. I was addressed as soon as I drove in and kept advised as to how the service was progressing as I waited. I was sent on my way with a clean car. More

oil change on my 2015 suburbu ooutback everyone was very helpful and went out of their way I was skeptical because i heard from others don't go here anymore since Lafontaine came in So i everyone was very helpful and went out of their way I was skeptical because i heard from others don't go here anymore since Lafontaine came in So i thought i will go myself and see...JillFrontera bought me in and took good care of me..Danielle my sales girl came out to say hi and see if things were good..i knew Jill would take care of me if i had a problem I will go back and hope for the same....a bit pricey though so I'm not sure about that More

I purchased a 2016 Subaru Forester Kathy Chapman was the salesperson for my 2916 Subaru Forester. My work with her was very transparent and open. I knew she was not withholding anythi Kathy Chapman was the salesperson for my 2916 Subaru Forester. My work with her was very transparent and open. I knew she was not withholding anything about the sale from me and that she had my best interest in mind. I had been told by another Subaru dealership I would have to wait 8-10 weeks to have the color car I wanted. When I spoke to her about the color I wanted, she said, "There are some of those around". Within a week the car I wanted was at the dealership, having been driven from another dealership in Michigan. I've bought a lot of cars over my lifetime. I think I can say without reservation that my experience with Kathy Chapman was the best car buying experience I've ever had. More

Kathy Chapman provided excellent information and service I have been a Subaru owner since 1993. I just leased a 2016 Forester. It is my 5th Subaru and 1st lease. I had an excellent experience in the proce I have been a Subaru owner since 1993. I just leased a 2016 Forester. It is my 5th Subaru and 1st lease. I had an excellent experience in the process of learning about the vehicle and about leasing. Kathy Chapman provided excellent customer service and information. More

Bill Herman was so helpful Bill searched for a long time to find us the perfect car. We gave him quite a list of requirements and he was able to find them all. He really took ca Bill searched for a long time to find us the perfect car. We gave him quite a list of requirements and he was able to find them all. He really took care of us, making sure the car was perfect; what wasn't perfect, he fixed. We will have him as our salesman for our daughters car as well. More

prompt, friendly service My appointment for maintenance was scheduled for just a couple of days later, I was processed quickly, and the car was ready at the appointed time. My appointment for maintenance was scheduled for just a couple of days later, I was processed quickly, and the car was ready at the appointed time. More

easy in and out. My time is important. I had scheduled an apt. on line and was pleased with my experience. I waited for my car during the 30,000 mile service and the My time is important. I had scheduled an apt. on line and was pleased with my experience. I waited for my car during the 30,000 mile service and the time involved was just what I was told it would be. Miguel was professional and friendly. More