Laird Noller Ford Topeka

Prompt friendly service. Appreciate the courtesy shuttle. Very good at keeping you up to date with what is happening with your vehicle. Appreciate the courtesy shuttle. Very good at keeping you up to date with what is happening with your vehicle. More

A little context for the review: I had purchased a used 2018 transit from Legends Toyota in Kansas City. After a few weeks I had to get it looked at for a coolant leak, power steering leak, and an ele used 2018 transit from Legends Toyota in Kansas City. After a few weeks I had to get it looked at for a coolant leak, power steering leak, and an electronic door pad for the sliding door. I didn't want to take it to the Ford dealership that Legends had a good relationship with, in Independence Missouri (I wish I would have) because I live in Topeka and that would have been a 1.5 hour drive. Legends was okay with me taking it to my local Ford dealership (Laird Noller) and they agreed to cover the $100 deductible under my comprehensive warranty with them. I also bought an extended warranty through Legends; that will be important later. First, it takes them almost a week just to look at it and determine what needed to be worked on and replaced. Then it took them another week to get the parts and replace what needed to be done. During this process the service representative claimed that Assurant (the warranty company) was being difficult and trying to make a claim through my extended warranty for the electronic door pad instead of the comprehensive coverage they were supposed to go through. Fast forward another two weeks (I had my transit back by then but was still dealing with the $382 deductible I had to pay when I wasn't supposed to pay anything) Legends Toyota found out that Laird Noller had been told by Assurant that one of the small services they performed (a $200 fluid exchange) was not covered under the warranty. When this happens, dealers are either supposed to absorb this cost or push it off to the customer. Laird Noller mentioned none of this to me, did not explain it in the invoice they charged me and maliciously slipped this into my invoice without telling me. Therefore, I was charged for this service when I told them I did not want it and just wanted the covered parts replaced. This was either due to incompetence, or an extreme betrayal to squeeze as much money as possible out of this service. Either way, I will NEVER buy a vehicle or service from this dealership in my lifetime. I will spread this to everyone I know that ever is looking for a new vehicle in my social sphere; situation like this can make a big impact in a business's reputation. I gave them several opportunities to be honest with me, and they decided to be selfish. I hope this is a lesson that can be learned, not just from Laird Noller, but other dealers as well. More

Chad at Ford always takes good care of me when I bring my car in for service! Actually, everybody’s always super friendly 😉 car in for service! Actually, everybody’s always super friendly 😉 More

My service advisor is professional and helpful and got my car back to me in good order. A great dealership who took care of me quickly and fairly. car back to me in good order. A great dealership who took care of me quickly and fairly. More

Dillon is very polite and welcoming he really helps people. treats people with the utmost respect to help them find the right car for them. He’s very patient cares about his car now in my needs. people. treats people with the utmost respect to help them find the right car for them. He’s very patient cares about his car now in my needs. More

While traveling on a Sunday I experienced a transmission problem. Monday shortly before opening, service addressed my problem and expedited the repair. problem. Monday shortly before opening, service addressed my problem and expedited the repair. More

Cow boy Dillon was Great to work with come see him at billers in Topeka billers in Topeka More

To say the people at Noller Ford were excellent would be an understatement. They absolutely saved the day. I am completely blown away with the level of service they provided, from sales all the way to finan an understatement. They absolutely saved the day. I am completely blown away with the level of service they provided, from sales all the way to finance! Eric Tucker was my sales guy and he was awesome, then come finance and Jordan and Daniel saved the day, helping me get a SIGNIFICANTLY lower rate and better terms. Absolutely would recommend Noller Ford of Topeka to anyone looking for a good deal and good people! More