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Laird Noller Ford Topeka

Topeka, KS

Overview
Employees
Reviews
Vehicles
4.2
736 Reviews
Laird Noller Ford has over 150 years of experience in servicing your vehicle. We take great pride in what we do.
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2245 SW Topeka Blvd

Topeka, KS

66611

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Showing 736 reviews

February 29, 2024

Purchased a vehicle there and they sent me the wrong title and have made little to no effort to give me the correct title. My temporary tags expired and they refused to extend them or give me another te More

by rolandwestling77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ronald Bozarth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sierra Weber
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Mar 01, 2024 -

Laird Noller Ford Topeka responded

We sincerely apologize for the inconvenience you've experienced regarding the title of your purchased vehicle. We understand the frustration of encountering such issues, especially when it impacts your ability to register the vehicle. Please know that we are deeply sorry for any inconvenience caused. We are currently working diligently with the place from which the vehicle was purchased to rectify the situation and obtain the correct title promptly. Any fees incurred in this process will be taken care of by us. It is genuinely disheartening to hear that our team's efforts have fallen short of your expectations. Rest assured, we are committed to making things right for you. We will reach out to you directly to ensure that this matter is resolved promptly and to your satisfaction. Thank you for bringing this matter to our attention. Your feedback is invaluable to us as we strive to improve our services and ensure that such issues do not occur in the future.

Helpful
February 27, 2024

Questions answered fast, service was great, everything I asked with this vehicle I got . Thanks More

by Iblast
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Laird Noller Ford Topeka responded

We're thrilled to hear that you had a positive experience with us! Providing excellent service and meeting our customers' needs are our top priorities. Thank you for choosing us, and we appreciate your feedback!

Helpful
February 08, 2024

Best of all the dealerships I’ve dealt with. Good work in a reasonable amount of time. Courteous and customer-oriented. Great complimentary coffee station, too! More

by Flexer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Floyd, Chase Branson
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Feb 08, 2024 -

Laird Noller Ford Topeka responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us. Providing excellent service in a timely manner is always our goal, and we're delighted that we could meet your expectations. Your satisfaction means the world to us, and we're grateful for your kind words. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again!

Helpful
January 29, 2024

They answered all my questions and told me what I needed to know about the truck I inquired about. More

by Tom
Recommend Dealer
Yes
Employees Worked With
Chris Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Laird Noller Ford Topeka responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that our team was able to provide you with the information you needed about the truck you inquired about. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your feedback and look forward to the opportunity to serve you again in the future. Safe travels

Helpful
January 27, 2024

Who ever inspected my vehicle checked all the boxes as ok. The tire pressure light has been on since the cold weather, 2-3 weeks. It has to manually be turned off. So, I have to assume they paid no att More

by F150
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 29, 2024 -

Laird Noller Ford Topeka responded

We apologize for any oversight regarding your tire pressure during the inspection. Your feedback is crucial to improving our services. We appreciate you bringing this to our attention, and we take your concerns seriously. Rest assured, we will investigate this matter further and address any issues to ensure a more thorough inspection in the future. If there's anything specific you'd like us to look into or if you have further concerns, please reach out to us directly. We appreciate your understanding and the opportunity to make things right.

Helpful 1
January 24, 2024

Repair took much longer than expected and there was another issue after I picked up my vehicle. The service department failed to use the best number provided and communication was sparse at best. More

by Jlschmidt3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patricia Naylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Laird Noller Ford Topeka responded

Thank you for sharing your feedback, and we sincerely apologize for the extended repair time and any inconvenience caused. We're committed to addressing and resolving your concerns promptly. To ensure that we can thoroughly investigate and address your specific situation, we kindly ask that you reach out to our Service Manager, Bryan Floyd, directly at 785-235-9211. Bryan is dedicated to resolving customer concerns and will work diligently to address the issues you've raised. We appreciate your patience and the opportunity to make things right. Please do not hesitate to contact Bryan, and we look forward to assisting you in resolving these matters.

Helpful
January 17, 2024

The salesman and financing guy were a little too pushy for me but great guys just doing their job. Happy with my new car not so much the price I ended up paying verses the listed price. More

by SBS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gene Glass
3.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Julius
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Laird Noller Ford Topeka responded

Thank you for taking the time to share your experience with us. We appreciate your feedback and are delighted to hear that you're happy with your new car. However, we're sorry to learn that you felt our team was a bit too pushy, and we understand your concerns regarding the final price. Your satisfaction is important to us, and we would like to address your pricing concerns directly. Thank you again for choosing us, and we look forward to the opportunity to assist you further. Congratulations on your purchase!

Helpful
January 12, 2024

We have purchased at least 15 vehicles from Laird Noller the last 40 years and the staff and service is always top notch it seems loyalty doesn’t count when it comes to getting the the amount your trade in More

by Warrenlloyd2950
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Six
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2024 -

Laird Noller Ford Topeka responded

Thank you for your continued loyalty and for sharing your valuable feedback with us. We deeply appreciate your trust in choosing Laird Noller for your vehicle needs over the last 40 years. We're thrilled to hear that you find our staff and service to be consistently top-notch. Your satisfaction means the world to us. However, we understand your concerns regarding the trade-in valuation, and we apologize if you felt undervalued. We value your well-kept, Ford-serviced cars, and your loyalty is immensely important to us. We would love the opportunity to discuss your trade-in experience further and work towards a resolution that meets your expectations. Please feel free to reach out to our team, and we'll be more than happy to address any concerns. We use many different sources to value trades. Once again, thank you for being a valued member of the Laird Noller family. We look forward to continuing to serve you for many more years to come.

Helpful
January 09, 2024

Service on 01-08-2024 was poor. Chase was not thorough and did not follow through with my requests. He was not well informed about the problem found. More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Branson
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Jan 10, 2024 -

Laird Noller Ford Topeka responded

Thank you for bringing your recent service experience to our attention. We sincerely apologize for any inconvenience or frustration you may have experienced. Our commitment to providing thorough and informed service is of utmost importance, and we regret if we fell short of your expectations. To better understand your specific concerns and address them promptly, we kindly ask you to reach out to our Service Manager, Bryan Floyd, at 785-235-9211. Bryan is eager to discuss your feedback, answer any questions, and work towards a resolution. Your feedback is invaluable to us, and we appreciate the opportunity to make things right. We look forward to the opportunity to address your concerns and regain your confidence. Thank you for your understanding and allowing us the chance to improve.

Helpful
January 03, 2024

Cedric Bryant. was great to work with and answered all our inquiries honestly and truthfully. More

by je661155
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Laird Noller Ford Topeka responded

Thank you so much for taking the time to share your positive experience with Cedric Bryant at our dealership! We're thrilled to hear that Cedric provided you with excellent service and addressed all your inquiries with honesty and transparency. It's our goal to ensure that our customers have a seamless and enjoyable car-buying experience, and feedback like yours reaffirms that we are on the right track. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

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