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Laird Noller Ford Topeka - Service Center

Topeka, KS

3.9
424 Reviews

424 Reviews of Laird Noller Ford Topeka - Service Center

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April 22, 2025

Should have bought a Toyota. Ford did not honor a warranty on a part that started failing during the covered period. (Cruise control module - $1,600. Also could not update the More

by larstheterrible
Recommend Dealer
No
Employees Worked With
Chad
Report | Print
Apr 22, 2025 -

Laird Noller Ford Topeka responded

We're sorry to hear about your experience and truly regret that it fell short of your expectations. We understand how frustrating warranty concerns and technology issues can be, and we appreciate your feedback. If you're open to it, we’d like the opportunity to look into this further and see if there’s anything we can do to help. Please feel free to reach out to customerconcerns@lairdnoller.com

Apr 23, 2025 -

larstheterrible responded

I don't need to hear any more corporate-speak about my expectations or how much you care. If it was YOUR car, it would have been correctly diagnosed and fixed during the warranty period. Does your cruise control work? I'm glad. Ford has had several chances to look into this further, as the part has been failing for over a year, with multiple complaints. Please let me know when you'll be picking up my car, fixing it, delivering it, and presenting a bill that reads "paid in full". Sort of brings tears of laughter to your eyes, right? Lucky you, it's not your car.

April 20, 2025

Made appt by phone. Oscar met me when I arrived 5 minutes early. Not the assigned technician but he took care of the vehicle needs. Vehicle was ready when promised, 2 ho More

by Ford driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Apr 21, 2025 -

Laird Noller Ford Topeka responded

Thank you for taking the time to leave us a review! We're glad to hear Oscar stepped in and made sure everything was taken care of smoothly. It's great that your vehicle was ready on time and that the process met your expectations. We truly appreciate your trust and look forward to seeing you again!

April 06, 2025

Very friendly and helpful. Prompt service and always provides a contact number while I’m waiting. More

by Marcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Laird Noller Ford Topeka responded

Hi Marcia, Thank you for the great feedback! We’re happy to hear you had a positive experience with our team. We’ll always be here to help and keep you in the loop!

February 22, 2025

Always courteous, explain what is to be done, abd most of the time finish in the estimated time. More

by rmreynolds27
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Feb 24, 2025 -

Laird Noller Ford Topeka responded

Thank you for your feedback on Chad! We're happy to hear our team is always courteous and efficient. We appreciate your trust in us!

February 20, 2025

Roland has always treated me well whenever I bring our vehicles in to be serviced. More

by Wbutler9907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Laird Noller Ford Topeka responded

Thank you for your loyalty! We're glad Roland always takes great care of you and your vehicles. We appreciate your support!

February 12, 2025

Efficient, knowledgeable, courteous. Very pleased with this dealership. Our last 4 cars were from Laird Noller More

by kay.coward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chd Kleppin
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Feb 13, 2025 -

Laird Noller Ford Topeka responded

We are very happy that you had such a good experience with Chad and are very grateful for our return customers.

February 12, 2025

Oscar has done excellent every time he has waited on me. I don’t feel stupid More

by Nancyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
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Feb 13, 2025 -

Laird Noller Ford Topeka responded

Grateful for the 5-star review.

February 11, 2025

The use of the FordPass is very helpful and makes scheduling and pricing a breeze. More

by Mtremblay023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Laird Noller Ford Topeka responded

Thank you for your 5- star review!!

February 07, 2025

Miss Akins is very professional and knowledgeable in her craft she would be a welcome addition to any team so treat her well. More

by aariencradle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Laird Noller Ford Topeka responded

This is exactly what we love to hear! Thank you

February 06, 2025

Outstanding service department work on my 2018 Escape. It needed a lot of attention. And Chad in Service Department got it done professionally and in a transparent manner letting me evaluate what was a More

by Fordguy1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kleppin in Service.
Report | Print
Feb 10, 2025 -

Laird Noller Ford Topeka responded

Wonderful! Thank you so much for taking the time for the positive review.

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