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Laird Noller Ford Topeka - Service Center

Topeka, KS

4.0
431 Reviews

431 Reviews of Laird Noller Ford Topeka - Service Center

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May 03, 2019

5000 mile service and ReCall My service writer Roland knew what needed to be done.I went home this was 10:00 AM that afternoon he called me. My truck was ready for pickup. He arra More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2019 -

Laird Noller Ford Topeka responded

Wow - we will pass on to Roland and will continue the hard work. Thank you!

May 03, 2019

The works and alignment Had an alignment done and now have suspension noise that I've never had previously. They looked at it and said it's due to aftermarket parts. More

by Squeaky_f150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Watson
May 03, 2019 -

Laird Noller Ford Topeka responded

Please call our Service Manager, Wayne, at your earliest convenience. He would like to discuss further - 785.235.9211.

May 03, 2019

Oil change Good service, great people, Rick is always friendly and knowledgable and makes sure you understand what is being done to your vehicle. Customer waitin More

by rsspilker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Vandonge
May 03, 2019 -

Laird Noller Ford Topeka responded

We strive to make your experience the best it can be - thank you for the great review.

May 03, 2019

Recall Was great at setting up appointment and making sure the work was done. Also helpful in ride back home and pick up to pick up truck. More

by Buzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Vandonge
May 03, 2019 -

Laird Noller Ford Topeka responded

Our courtesy drivers make it convenient for you to keep up with your busy life. Thank you for your business!

May 03, 2019

Excellent Service Very professional and thorough. Keep my F-450 in top shape! Rick in the service department always explains needed service, what needs doing now and w More

by Karriepatterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Vandonge
May 06, 2019 -

Laird Noller Ford Topeka responded

We are always happy to see great review like these - thank you for taking the time to share!

April 30, 2019

4/27/2019 Overall great service. They came out to update. It was quick but one thing they forgot to switch out my sticker for when my next oil change is. Other More

by lystrasmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Talbert
Apr 30, 2019 -

Laird Noller Ford Topeka responded

Thank you for the positive review! Don't hesitate to swing by so we can get you an updated oil change sticker!

April 30, 2019

Service department is great The service department is great. I have been taking all my vehicles here for over 15 years. They have always been great to work with and they always k More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Stallbaumer
May 01, 2019 -

Laird Noller Ford Topeka responded

We are honored to have earned your business for over 15 years! Safety & customer service are always top priority.

April 29, 2019

Usually really good but had an issue this time Took my car in for oil change/tire rotation/general maintenance two days before a road trip to Chicago. Half way there, something was dragging under t More

by brandieataylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hanna
Apr 29, 2019 -

Laird Noller Ford Topeka responded

We are sorry to hear about this experience, thank you for the feedback. We are always looking to improve and have addressed with our team. Do not hesitate to call our Service Manager to discuss any other concerns - 785-235-9211.

April 29, 2019

Below Good weren’t too friendly and not really to helpful. car had problems more than oil change and did not really care. Fixed my tire and didn’t even put air b More

by pmedina123203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesus Alvarez-Mora
Apr 29, 2019 -

Laird Noller Ford Topeka responded

We sincerely apologize about your experience and are here to help. Your safety is our main concern. Please call our Service Manager to address: 785-235-9211.

April 26, 2019

Question answered Brought the truck in for PCM connection issue was told PCM is bad and needs replaced. I was given a price quote I picked up vehicle and need to decide More

by Ericksd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember employees name
Apr 29, 2019 -

Laird Noller Ford Topeka responded

We appreciate the honest review. Do not hesitate to let us know how we can earn 5-stars on your next visit.

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