Laird Noller Ford Topeka - Service Center

went to this dealer to buy my dream car and traded in my old car for it, I have had it for around 6 months now and all i can say is that this dealership is the worst i have ever seen, when i went to buy it old car for it, I have had it for around 6 months now and all i can say is that this dealership is the worst i have ever seen, when i went to buy it they told me it needed to have a ford mandated inspection done on it and i could not test drive it or take it home that night, although they did try to get me to sign paperwork that night. skip forward a few months and after hitting around 2k miles the car started to make weird noises with the suspension and acting funny so i went in to them and they looked at it and said it was fine no problems. the noise kept happening and even bricked the car one night before i had to go to work, so i had to reset the battery, took it in the next day and they said that because the code had been deleted with the battery reset, they could do nothing about it but they were willing to hold on to it and see if they could recreate the problem, they swore that there was no problem and sent me on my way, the second i started to pull around to get my paperwork and turn in the loaner the car started making the noise and i didn't even do anything besides drive at a low speed. when i told them about it i was told well we didn't hear it so just drive it until it brakes then bring it back in. now skip forward a few weeks and after the storm we got i had new tires put on at a reliable, and professional store (Discount Tire), bought them brand new and it ran fine for a few days besides the noise i was hearing, however the noise was getting worse this is were they go down hill fast because i was trying to get ahold of them to get it in and they would answer my call but the second i said my name there was a sigh on the other end of the line like i was bothering them to do there job and then they hung up, after that they refused to take my calls and even when i was able to get through to the secretary i was told they would call me back and they did not, during this time i was able to get my first oil change and they asked if i wanted the winter service package i said no, however they still added the charge to the bill and sent it into ford for reimbursement, on top of that they did a inspection on the car with the new tires and said that it all came back good on the paperwork this is important because of the following a day later the car error coded that there was a suspension fault, so when i tried to call them again no answer or straight up ignored to the point i had to call the actual ford corporation, and they were able to make them call me and get me in for service after i had to file a complaint on them, now they have called me back and are saying that after the oil change and inspection that there was a problem and it was caused by the tires being put on in the wrong position and was causing rubbing on the struts no proof was provided that this was the case, i called the tire shop to see if they could have messed up however they have 3 photocalls in place to make sure that cant happen as well as the tires being on the car during the oil change and inspection and them saying they were fine, but even the tire shop says that it cant be what they are saying as the biggest they could put on the front would be 255 r40 19 and even then there would have been extreme rubbing and it would have been noticeable the second it came out of there bay, and it was not, and the tires they clamed were put on the front would be 275 40r 19 way bigger then what 255's on top of that the dealer themselves said the car was fine when i did the oil change on the car, if you can stay away I'm about to have a fight and a half to get them to take the car back because of all this so please save yourself the time and the headache. More

They do a good job attending to you, but I feel some of them often miss details in comments or things I tell them to tell the mechanic. I also feel like sometimes they just don't do everything that I ask t them often miss details in comments or things I tell them to tell the mechanic. I also feel like sometimes they just don't do everything that I ask them to, I don't blame the people placing the appointments, I often see my notes on the paper. I think it depends on the mechanic I feel like half the mechanics there half xxx things, or don't pay attention to details. I asked for a tune up and I don't think they ever did it, or at least didn't talk to me about it. I know they give you the paper that tells you if something is in the green yellow or red, but from experience that has not been correct. We ended up having to replace things the paper says is fine, way sooner then what was indicated. So far I have only had a good experience with one of their mechanics that went above and beyond to make sure things got fixed correctly and thoroughly looked at. Unfortunately, that mechanic left, so just left with the slackers now I suppose. More

Nathan and the service tech did a great job in fixing all my issues with an f250! Thanks my issues with an f250! Thanks More

Paige helped with a replacement of a faulty battery. She & Rollie had quick service and got us taken care of. She & Rollie had quick service and got us taken care of. More

Went in yesterday to have my truck serviced with the works. This is the second time since they redid their service advisors and service program. I have not been pleased. I have been going to Nollers works. This is the second time since they redid their service advisors and service program. I have not been pleased. I have been going to Nollers for 20 plus years and Steve was my advisor, and I really felt like he appreciated my business. The new advisor team never keeps you informed. Can't meet their timeline, sends emails to notify of concerns, never talks to me unless I walk up to his desk. Then their is the loud, loud music being blasted throughout the customer waiting area. More

Maintenance done during appointment in a timely manner. A lot of persons working in the service dept. but all willing to assist. A lot of persons working in the service dept. but all willing to assist. More

Derek Snyder was the best service person I have ever dealt with in my life. He makes you feel like a priority and makes things happen in a timely manner. In my opinion, he should be a management positio dealt with in my life. He makes you feel like a priority and makes things happen in a timely manner. In my opinion, he should be a management position. He keeps me in the loop of what is going on with my truck. Others have said they would return my calls, and never have. Thanks to Derek, I am a happy customer More

Very knowledgeable, nice staff. Truck no longer leaks and Bryan was very considerate in explaining the timeline of repairs especially with the holiday. Truck no longer leaks and Bryan was very considerate in explaining the timeline of repairs especially with the holiday. More

Great experience, everyone was nice and Sloane was very helpful. Highly recommend looking here for a vehicle helpful. Highly recommend looking here for a vehicle More

Sloane was very patient and caring towards our time and helped us out immensely!! Highly recommend!!! helped us out immensely!! Highly recommend!!! More