Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful feedback, Trish! We're happy to hear that you found our staff at Lake Chevrolet to be friendly and trustworthy. Your confidence in our work and honesty means a lot to us. We look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, Ross! We’re thrilled to hear that you appreciated the updates on your vehicle and found our staff at Lake Chevrolet to be polite and respectful. Our team looks forward to welcoming you back during your next visit! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience. We are very sorry to hear about the difficulties you've faced, especially considering the impact this has had on your ability to work and the financial stress it has caused. While we thoroughly inspect every vehicle before it is sold, predicting future mechanical failures is nearly impossible. That is one of the reasons we always recommend an extended service plan whenever possible, as it can help protect customers from unexpected repairs that occur after purchase. Regarding the engine replacement, we're glad that issue was addressed. However, we are concerned to hear about the wiring issue that occurred shortly afterward. Based on your description, it sounds like this may have been an entirely separate issue that unfortunately happened very close to the previous repair. That said, we would certainly like the opportunity to review the situation and determine if there could be any connection. Have you discussed the wiring concern with a member of our management team? If not, would you consider having that conversation? We'd be happy to review the repair history, inspect the details of what occurred, and make sure everything was handled appropriately. We appreciate you bringing this to our attention and would welcome the opportunity to look into this further.

Lake Chevrolet responded

Thank you for your wonderful review, Adrian! We’re thrilled to hear that Jose provided you with exceptional service and changed your perspective. It's great to know that you’ll continue to trust Lake Chevrolet for your truck's maintenance. We look forward to seeing you and your family again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience with us! We're glad to hear that our team at Lake Chevrolet listened to your concerns and addressed the code on your dashboard. Your input is always valuable, and we appreciate your proactive approach. We look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback! We’re happy to hear you found our team at Lake Chevrolet respectful, knowledgeable, and efficient. It’s great to know that we exceeded your expectations with our quick service. We look forward to serving you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced clean and fast service at Lake Chevrolet, along with a comfortable waiting room. Our team strives to keep you informed every step of the way, and we're glad that resonated with you. We appreciate your feedback and look forward to serving you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback, James. We appreciate your insights regarding communication, and we understand the importance of clear and timely interaction. Please feel free to reach out to us directly at Lake Chevrolet if you have any specific concerns or suggestions. We value your input and are committed to enhancing our service. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback! We're pleased to hear you experienced top-notch service and clear communication at Lake Chevrolet. It's great to know the turnaround time met your expectations. We look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for taking the time to share your experience. We are very sorry to hear that your visit left you feeling ignored and disrespected. AWe take accusations like this very seriously. No customer should ever feel talked down to, dismissed, or treated as though they are less important than anyone else. Regardless of the circumstances, every customer deserves to be treated with courtesy, professionalism, and respect. We also understand your frustration regarding the wait time for your oil change and the difficulty you experienced getting assistance when your vehicle was ready. As a valued customer who has purchased three vehicles from us, this is certainly not the experience we want you to have. We would like to better understand what occurred. Have you had an opportunity to discuss this with a manager? If not, would you consider doing so? We would appreciate the chance to review your concerns thoroughly and determine whether we missed an opportunity to provide the level of service you rightfully expected. Thank you again for bringing this to our attention. We hope you'll allow us the opportunity to learn more and address your concerns directly.