Justin Mcmullen

Friendly staff and expedient service. This was my 1st service appointment here and I will be back again ! This was my 1st service appointment here and I will be back again ! More

by spozorski1 Verified Customer Verified Customer

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A complete bunch of incompetent cowards. I spent $3000 in repairs and ended u having another repair shop redo what they did for another $2400. They would not back there word and would not ba I spent $3000 in repairs and ended u having another repair shop redo what they did for another $2400. They would not back there word and would not back their workmanship More

by limobryan81 Verified Customer Verified Customer

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PATHETIC! !!!! Justin the service Advisor was a complete non communicating idiot. He has no customer service skills at all and when he got called on the carpet !!!! Justin the service Advisor was a complete non communicating idiot. He has no customer service skills at all and when he got called on the carpet he did the back pedal and called my wife a liar. ABSOLUTELY absurd. EXTREMELY UNPROFESSIONAL. And the amount of money I paid for the work to be done and then do so not even QA/QC to make sure the work that was done was complete and correct. They left a clip dangling and thought it was no big deal. Now I have owned Bow ties for almost 40 years and I thought my poor service at Lou Bachrodt in Rockford was poor. These CLOWNS are by far the worse. I had to jump thru hoops for my daughter to pick up her car. And when my wife called to get the car the gentleman she spoke to said they were open til 8. They close at 7; who is the liar now. And when I leave a message for Justin he decides not to call me back I had to call him for answers. He tried to bully me and that got him absolutely nowhere. I had to call him and tell him how my daughter was getting her car. I THE CUSTOMER had to do his job. PATHETIC!!!! And now let’s turn to the COWARD Service Manager and the WORTHLESS COWARD General Manager. Neither one of them have returned my calls and messages. What kind of CUSTOMER SERVICE is that? You have answered correctly; NONE AT ALL. xxxx poor management leads to xxxx poor subordinates which results in this place losing business. Lake Chevrolet in Milwaukee, WI should be ashamed of themselves for how they treat their customers. Which leads me to believe that they care about the almighty dollar and not their customers. We as the consumer are just a number to them and nothing more. The entire staff should be ashamed of themselves for allowing themselves to be part of this toxic culture. Lake Chevrolet will not get one more of my dollars nor will I have send them any business from friends or family. Note to General Manger and Service Manager man up and reach out to those that have complaints. They have valid voices and could help your business. But you would rather be cowards. I even left messages for the finance manager and sales manager which received no call backs either. COMPLETE INCOMPETENCE!!!!! There AI Pam is completely worthless also a complete joke. You get absolutely no where with that dysfunctional tool. The whole organization is a complete disappointment. Lake. Chevrolet deserves negative stars. However that is not an option. More

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Justin was great, very friendly and helpful made the whole process as easy as possible and very knowledgeable about the issues I was having. Great service whole process as easy as possible and very knowledgeable about the issues I was having. Great service More

by jrmcnulty21 Verified Customer Verified Customer

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He is a great worker I will have him again he was kind He's nice He's nice More

by Mhainer73 Verified Customer Verified Customer

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Customer service was very helpful and knowledgeable. They were able to help with an issue with doors automatically locking. One issue is I wish your service plan would automatically come up when they pu They were able to help with an issue with doors automatically locking. One issue is I wish your service plan would automatically come up when they punch your name in. I have to ask every time I'm there if the service is covered. Paid a lot of money for their platinum plan and if I don't ask them to look it up every time I would get charged for the service which is actually covered. More

by curt.klein Verified Customer Verified Customer

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