Tyler Maclennan

PATHETIC! !!!! Justin the service Advisor was a complete non communicating idiot. He has no customer service skills at all and when he got called on the carpet !!!! Justin the service Advisor was a complete non communicating idiot. He has no customer service skills at all and when he got called on the carpet he did the back pedal and called my wife a liar. ABSOLUTELY absurd. EXTREMELY UNPROFESSIONAL. And the amount of money I paid for the work to be done and then do so not even QA/QC to make sure the work that was done was complete and correct. They left a clip dangling and thought it was no big deal. Now I have owned Bow ties for almost 40 years and I thought my poor service at Lou Bachrodt in Rockford was poor. These CLOWNS are by far the worse. I had to jump thru hoops for my daughter to pick up her car. And when my wife called to get the car the gentleman she spoke to said they were open til 8. They close at 7; who is the liar now. And when I leave a message for Justin he decides not to call me back I had to call him for answers. He tried to bully me and that got him absolutely nowhere. I had to call him and tell him how my daughter was getting her car. I THE CUSTOMER had to do his job. PATHETIC!!!! And now let’s turn to the COWARD Service Manager and the WORTHLESS COWARD General Manager. Neither one of them have returned my calls and messages. What kind of CUSTOMER SERVICE is that? You have answered correctly; NONE AT ALL. xxxx poor management leads to xxxx poor subordinates which results in this place losing business. Lake Chevrolet in Milwaukee, WI should be ashamed of themselves for how they treat their customers. Which leads me to believe that they care about the almighty dollar and not their customers. We as the consumer are just a number to them and nothing more. The entire staff should be ashamed of themselves for allowing themselves to be part of this toxic culture. Lake Chevrolet will not get one more of my dollars nor will I have send them any business from friends or family. Note to General Manger and Service Manager man up and reach out to those that have complaints. They have valid voices and could help your business. But you would rather be cowards. I even left messages for the finance manager and sales manager which received no call backs either. COMPLETE INCOMPETENCE!!!!! There AI Pam is completely worthless also a complete joke. You get absolutely no where with that dysfunctional tool. The whole organization is a complete disappointment. Lake. Chevrolet deserves negative stars. However that is not an option. More

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They were friendly and helpful. They answered my questions and checked my concerns. No more to say. They answered my questions and checked my concerns. No more to say. More

by pekintziger Verified Customer Verified Customer

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All right ? ? Everything was exceptional; from Tyler to the work done. Much better than many other dealerships. ? Everything was exceptional; from Tyler to the work done. Much better than many other dealerships. More

by Rmedina57 Verified Customer Verified Customer

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Tyler was very helpful and courteous. Service is one in a timely manner. Great experience. Service is one in a timely manner. Great experience. More

by chris@badgerladder.com Verified Customer Verified Customer

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Listen to issue with car from a women's point and explain everything. TY Will always bring car to lake everything. TY Will always bring car to lake More

by Pam Verified Customer Verified Customer

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Lake Chevy, and especially Tyler MacLennan, were very helpful in navigating me through a complicated situation with my vehicle. A different dealership did faulty work and Tyler was a brilliant communicat helpful in navigating me through a complicated situation with my vehicle. A different dealership did faulty work and Tyler was a brilliant communicator, working with my insurance and giving me timely updates. Lake Chevy and Tyler definitely earned our future business. More

by THORPEDO88 Verified Customer Verified Customer

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Very bad communication. Not good at contacting customers in timely manner. Tyler is a good kid and generally wants to help. I believe this is a management issue. Pick up Not good at contacting customers in timely manner. Tyler is a good kid and generally wants to help. I believe this is a management issue. Pick up my car in a not working condition on June 16th with specific instructions to call me asap with the plan to fix my NEW car. Today is June 27th. 11 days and zero communication about the plan to make my new car 100%. More

by cdilts3240 Verified Customer Verified Customer

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Upfront cost with good fast service. Everyone was very nice and accommodating A very pleasant experience Everyone was very nice and accommodating A very pleasant experience More

by hambone19712101 Verified Customer Verified Customer

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They sold me a 2021 Silverado 1500 and the motor locked up within 8 to 9 months they replaced it,, after receiving the truck the wires cough on fire 2 1/2 days later now I’m being charged with the part and up within 8 to 9 months they replaced it,, after receiving the truck the wires cough on fire 2 1/2 days later now I’m being charged with the part and labor,,I’m losing work bills are running up….. horrible experience ever! More

by CHARLESGARDNER116 Verified Customer Verified Customer

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My oil change took over an hour. When I asked about it Tyler ignored me and some other sales reps helped me. Them when the technician delivered the keys Tyler ignored them. I finally When I asked about it Tyler ignored me and some other sales reps helped me. Them when the technician delivered the keys Tyler ignored them. I finally walked up to the desk and he assisted me. When I went to pay he asked if paying with credit or debit. I said credit, he said the card says debit? I do have a PhD, am a professor and an educator. I do realize I am a woman but have never been talked down to or treated so rudely at Lake Chevrolet. This is the third vehicle I have purchased there. Not happy at all. More

by Luckyfern Verified Customer Verified Customer

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