Tyler Maclennan

Lake Chevrolet responded

Thank you for sharing your experience. We are very sorry to hear about the difficulties you've faced, especially considering the impact this has had on your ability to work and the financial stress it has caused. While we thoroughly inspect every vehicle before it is sold, predicting future mechanical failures is nearly impossible. That is one of the reasons we always recommend an extended service plan whenever possible, as it can help protect customers from unexpected repairs that occur after purchase. Regarding the engine replacement, we're glad that issue was addressed. However, we are concerned to hear about the wiring issue that occurred shortly afterward. Based on your description, it sounds like this may have been an entirely separate issue that unfortunately happened very close to the previous repair. That said, we would certainly like the opportunity to review the situation and determine if there could be any connection. Have you discussed the wiring concern with a member of our management team? If not, would you consider having that conversation? We'd be happy to review the repair history, inspect the details of what occurred, and make sure everything was handled appropriately. We appreciate you bringing this to our attention and would welcome the opportunity to look into this further.

Lake Chevrolet responded

Thank you for taking the time to share your experience. We are very sorry to hear that your visit left you feeling ignored and disrespected. AWe take accusations like this very seriously. No customer should ever feel talked down to, dismissed, or treated as though they are less important than anyone else. Regardless of the circumstances, every customer deserves to be treated with courtesy, professionalism, and respect. We also understand your frustration regarding the wait time for your oil change and the difficulty you experienced getting assistance when your vehicle was ready. As a valued customer who has purchased three vehicles from us, this is certainly not the experience we want you to have. We would like to better understand what occurred. Have you had an opportunity to discuss this with a manager? If not, would you consider doing so? We would appreciate the chance to review your concerns thoroughly and determine whether we missed an opportunity to provide the level of service you rightfully expected. Thank you again for bringing this to our attention. We hope you'll allow us the opportunity to learn more and address your concerns directly.

Lake Chevrolet responded

Thank you for your wonderful review, Jennie! We’re thrilled to hear that you had a great experience with us at Lake Chevrolet. Our team strives to provide professionalism and kindness, so your feedback means a lot. We appreciate your recommendation and look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, Charlie! We’re thrilled to hear that you had an efficient experience at Lake Chevrolet and that Tyler was able to assist you effectively. Your kind words mean a lot to us. We look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your review, Jesus! We’re happy to hear you had an exemplary experience with our service advisor, Tyler. Communication is key, and it's great to know he was able to provide the information you needed for your vehicle. We look forward to welcoming you back to Lake Chevrolet soon. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We’re sorry to hear about your experience and understand how frustrating that must have been. That’s not the level of service we aim to provide. I wanted to follow up and see if this has been resolved for you yet. If not, please reach out to us directly,

Lake Chevrolet responded

Thank you for your wonderful review, Mike! We’re thrilled to hear that you found Lake Chevrolet to be clean and that our team provided courteous and professional service. It's great to know that you enjoyed the refreshments while you waited. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that Tyler provided you with professional and efficient service regarding your TPMS stem value at Lake Chevrolet. It's great to know that you found the process quicker than expected and that you felt supported throughout. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, Lexy! We're thrilled to hear that Tyler was able to assist you efficiently at Lake Chevrolet. We appreciate your feedback and look forward to seeing you again for your next visit! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback! We're glad to hear that you had a good experience with us at Lake Chevrolet and that the pricing was accurate. We understand that waiting can be frustrating, and we appreciate your patience as we worked to diagnose the issue. If you have any further questions or need assistance, please feel free to reach out to us. We look forward to seeing you again! Sincerely, The Team at Lake Chevrolet