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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,638 Reviews
Call Service Center (414) 281-5000

2,638 Reviews of Lake Chevrolet - Service Center

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October 28, 2024

I pulled in and was immediately greeted and Cameron knew I was coming and he used my name. I felt important and immediately noticed the great customer service. I told Cameron I would be walking to get break More

by demboj83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Lake Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear that Cameron provided you with such attentive and personalized service during your visit to Lake Chevrolet. Making our customers feel valued is our top priority, and it’s great to know that you experienced this firsthand. We look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

October 28, 2024

I had very bad customer service. I was told after I picked up my car the next day it was more wrong with my vehicle after Omer 9,000 worth of work . Horrible More

by glenora40lenon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damien Hug
Report | Print
Nov 07, 2024 -

Lake Chevrolet responded

Thank you for your feedback, and I’m sorry to hear about your recent experience. We understand how frustrating it must have been to learn of additional issues after such a significant repair. It’s always our goal to be thorough in assessing vehicle needs upfront, and I apologize if we fell short of that expectation. We want to ensure you have a full understanding of the work completed and the current condition of your vehicle. Please reach out to us directly, and we’d be happy to go over the repairs in detail and address any remaining questions or concerns. Your satisfaction is very important to us, and we’d like the opportunity to make this right.

October 25, 2024

great service in a sort of an emergency situation. i always go to Lake Chevrolet for my auto maintenance needs.... More

by 66garrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Hug
Report | Print
Oct 28, 2024 -

Lake Chevrolet responded

Thank you for your kind words! We're glad we could assist you promptly in your time of need. It's wonderful to hear that you trust Lake Chevrolet for your auto maintenance. We look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

October 25, 2024

Rep Damien was unknowledgeable about the service I received. Couldn’t assist with questions or concerns. Left dealership unpleased brushed off & unknowning what to expect with the service of my vehicl More

by Consumer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Harmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Lake Chevrolet responded

Thank you for your feedback. We understand your concerns regarding the service you received at Lake Chevrolet and appreciate you bringing this to our attention. We strive to provide thorough information and excellent customer support, and it's clear we fell short during your visit. We encourage you to reach out to us directly so we can address your experience and ensure you feel valued and informed moving forward. Thank you for choosing Lake Chevrolet, and we hope to restore your confidence in our team. Sincerely, The Team at Lake Chevrolet

October 23, 2024

My dealership does not have an autobody department and my friend goes to Lake for oil changes and always had great things to say. I choose Lake for the repair of dent and scratch on my 2024 trailblazer. They More

by treasel
Workmanship
Recommend Dealer
Yes
Employees Worked With
Matthew in collision center
Report | Print
Oct 25, 2024 -

Lake Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you chose Lake Chevrolet for the repair on your 2024 Trailblazer and that the results exceeded your expectations. It’s fantastic to know you found our process flawless and that the color match was perfect. We greatly appreciate your willingness to refer us to family and friends. We look forward to seeing you again for your future needs! Sincerely, The Team at Lake Chevrolet

October 23, 2024

Very dependable and knowledgeable. I enjoyed the service that I got from them. Very satisfied customer More

by mjeff85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Lake Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you found Lake Chevrolet dependable and knowledgeable. Our team strives to provide great service, so your satisfaction means a lot to us. We look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

October 23, 2024

Great people good service quick and reliable also very knowledgeable. Always help me get strait More

by martellb17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Colin, Damien Hug
Report | Print
Oct 25, 2024 -

Lake Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you found our team at Lake Chevrolet to be knowledgeable and helpful. We strive to provide quick and reliable service for all our customers. We look forward to assisting you again soon! Sincerely, The Team at Lake Chevrolet

October 22, 2024

The staff are very pleasant and listen when I discussed the issues I ran into. More

by naucheesehead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Lake Chevrolet responded

Thank you for your kind words! We're glad to hear that our staff at Lake Chevrolet was attentive and supportive during your experience. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Lake Chevrolet

October 22, 2024

Very clean facility, I enjoyed the relaxing experience. Jose is very informative about the questions I asked about my vehicle. More

by 67skittles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Lake Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your experience at Lake Chevrolet and found our facility to be clean and relaxing. It's great to know that Jose was able to provide you with informative answers about your vehicle. We appreciate your kind words and hope to see you again soon! Sincerely, The Team at Lake Chevrolet

October 21, 2024

My bad review is probably due to dealing with John Webler. Got an oil change i think. There was no sticker on the windshield. Was told I got a complimentary car wash. That didn't happen. Noticed dus More

by jsparky494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Webler
Report | Print
Nov 07, 2024 -

Lake Chevrolet responded

Thank you for sharing your feedback. I’m truly sorry that your recent visit did not meet the standard of service you’ve come to expect from us. We appreciate hearing about your positive experiences with other team members, but it’s disappointing to learn that this visit left you feeling dissatisfied. Regarding the missed windshield sticker and car wash, this certainly falls short of the quality of care we aim to deliver on every visit. I apologize for these oversights, and we’ll ensure the team is reminded of the importance of following through on all service details. We’d love to regain your trust and provide the consistently great experience you deserve. If you’re open to it, please reach out directly so we can make this right. Your loyalty means a lot to us, and we’re committed to improving based on your feedback. Thank you again for bringing this to our attention.

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