Lake Country Toyota

Great experience as always. Work is performed in a timely manner. Staff is always friendly. Work is performed in a timely manner. Staff is always friendly. More

I had a great sales person, Jordan M. !!!! He was awesome to work with!!! Great guy!!!! !!!! He was awesome to work with!!! Great guy!!!! More

Love the service crew at Lake Country Toyota, They are fast and efficient, simply the best !!! fast and efficient, simply the best !!! More

Very good. I trust their work and never hesitate to call. Thank you to all. I trust their work and never hesitate to call. Thank you to all. More

Cory provided an enjoyable, non pressure experience. . His knowledge, professionalism and follow through were exceptional. . His knowledge, professionalism and follow through were exceptional. More

I am writing to formally express my dissatisfaction regarding the handling of my vehicle repair and the repeated inconvenience I have experienced with service completed at Lakes Country Toyota in Baxte regarding the handling of my vehicle repair and the repeated inconvenience I have experienced with service completed at Lakes Country Toyota in Baxter, Minnesota. Before purchasing this vehicle approximately one year ago, I did extensive research and spoke with many people about Toyota’s reputation for quality, reliability, and customer service. Based on those conversations and Toyota’s strong reputation, I expected a much higher standard of care than what I have experienced. Unfortunately, my recent experience has not lived up to what was represented. On March 26th, I brought my car in because water was leaking into the vehicle. I was later scheduled for an appointment on April 6th, when I was told by Justin that the windshield would be sealed and that I would have the car back the same day. On April 7th, I was informed that the headliner had been cleaned, but the vehicle could not be tested due to drying time. On April 8th, I received a call at approximately 3:30 PM stating that the car would be ready on April 9th. However, just 30 minutes later, I was told the car was ready for pickup that same day. After leaving the dealership, I noticed dirty finger marks inside the vehicle and had to return immediately. I spoke with another employee on site and left the car again so the headliner could be cleaned. On April 9th, Justin called and informed me that the vehicle had been detailed and washed. However, I was also told that water was still leaking into the car, meaning the original issue had not been resolved. On April 13th, I called with multiple questions regarding the future repair plan for my vehicle due to the ongoing unresolved problem. My questions included whether there was a risk of mold or mildew from not replacing the headliner completely, whether any water had reached electrical components or wiring and could lead to future electrical issues, whether a warranty extension would be available due to this issue, whether all repairs had been fully documented, what support would be available if the issue returned after the warranty period, and whether this problem could affect the vehicle’s trade-in value. The Fixed Operations Manager was not able to provide clear answers to these concerns. On April 17th, I was informed that the car was ready to be picked up. When I arrived to collect the vehicle, the employee assisting me appeared surprised that I was there and did not realize another employee had already called to inform me it was ready. In addition, the paperwork was incomplete, which caused further unnecessary waiting and delay. I then contacted Abra to better understand what repairs had actually been completed and was told that a seam sealer had been used. When I picked up the car on April 18th, I could still clearly see where the dirty headliner marks had been cleaned, and I also found footprints on the seat. While I was able to wipe the footprints off myself, this level of carelessness is unacceptable. I am also concerned that if the areas visible to the eye were not properly cleaned, then the headliner areas above the visible surface may not have been properly cleaned either. Because of this lack of confidence, I have decided to seek another professional to detail the visible interior areas of my vehicle at my own expense. Overall, this experience has involved poor communication, multiple delays, unresolved repair concerns, incomplete coordination between staff, and a lack of respect for the cleanliness and condition of my vehicle while in your care. I expected professional service and proper handling of my car, and unfortunately that did not occur. More

Communication was great and friendly. Sales was more than willing help and show the truck to me. The only thing that kind of bothers me is that the manager requested that I don’t pay off Sales was more than willing help and show the truck to me. The only thing that kind of bothers me is that the manager requested that I don’t pay off the loan unit 90 days. More

Great experience from start to finish with Lake County Toyota, professional, knowledgeable staff. Enjoyed the process from start to finish. Toyota, professional, knowledgeable staff. Enjoyed the process from start to finish. More