Lake Country Toyota

My son and I came into the dealership to look at, and purchase what would become my sons first 'good' car. Rande made every step of the process stress free and comfortable. At no time did I feel like he purchase what would become my sons first 'good' car. Rande made every step of the process stress free and comfortable. At no time did I feel like he was trying to give me a hard sell. I am proud to say that after our experience, Rande and Lake country Toyota has earned future business from my family. More

Rande was very pleasant and professional to work with. I would work with him again in the future. I would work with him again in the future. More

Service took half hour longer than I was told. No explanation other than working on it. No update offered. But work done well. No explanation other than working on it. No update offered. But work done well. More

Had to come back to have my instrument panel fixed. Nothing in my owners manual instructed how to fix it to the way it was when I bought my car into have a simple oil change. Don’t know what they did t Nothing in my owners manual instructed how to fix it to the way it was when I bought my car into have a simple oil change. Don’t know what they did to delete what existed when I bought it in. More

Service was polite and reasonably prompt. Would have been good to know before appointment that checks are no longer accepted. Lucky for Toyota that I had a card with me. Would have been good to know before appointment that checks are no longer accepted. Lucky for Toyota that I had a card with me. More

Took Jeep there to trade and they told me the motor was probably jun. I said, could you fix it, they said no, they would wholesale it. Gave me a low trade. Went back 6 days later and my Jeep was on the probably jun. I said, could you fix it, they said no, they would wholesale it. Gave me a low trade. Went back 6 days later and my Jeep was on the lot all cleaned up for sale. After 3.5 hours (I only looked at 1 vehicle and didn’t test drive it), I finally let. The new F& I transition happened and paperwork took forever (I was the only person in the showroom most of the time). Got in new (to me) vehicle and the window was chipped and cracked. Only got 1 key and had to return and pay for a 2nd. Nice sales guy, but just felt like the diagnosis, the lack of detail in Toyota certification, lack of spare key and 3.5 hour sales process was a bit much… More

The staff responded quickly to all my requests - including getting the best mechanic on-site to go on a test ride and try to diagnose a strange sound my car was making. The problem seems to be solv including getting the best mechanic on-site to go on a test ride and try to diagnose a strange sound my car was making. The problem seems to be solved and I continue to be very happy with the entire staff in the service center. More

I got a normal oil change and rotate tires. ..the cost was well over $100. Can was fine going in but coming out, I have sensors going off. So, I have to go back in or figure it out myself. Ba ..the cost was well over $100. Can was fine going in but coming out, I have sensors going off. So, I have to go back in or figure it out myself. Bad service!!! More

Very friendly, nonpressured sale. Impressed by this dealerships ability to put us in the right vehicle. If you are shopping for a vehicle, Kole will get the job done well. Impressed by this dealerships ability to put us in the right vehicle. If you are shopping for a vehicle, Kole will get the job done well. More

The salesman Cory was fine. Tyler and the service department were excellent Chad was absolutely awful. Won’t listen for me to explain. Just yell and scream at me and hung up. Tyler and the service department were excellent Chad was absolutely awful. Won’t listen for me to explain. Just yell and scream at me and hung up. It was Tyler who took the time to explain and tried his best to make us comfortable with vehicle. It was very hard..I have long Covid and struggle daily..my husband has early Alzheimer’s…Tyler took that into consideration….we are in our late 70s and have a car we are scared of. More