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Lake Ford
Milwaukee, WI
4,243 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs.
Lake Ford's Service Center offers a full line of services including:
-Express Oil Change Center
-Rental Vehicles Available
-After Hours Vehicle Drop Off
-After Hours Key Drop Off
-Complimentary Car Wash After Each Service Visit
-Complimentary 21 Point Inspection After Each Service Visit
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,243 reviews
February 14, 2022
Very disappointed in this dealership. I used them because they offered costco pricing yet when I arrived I was never shown the costco pricing sheet or asked to show my membership card so I used them because they offered costco pricing yet when I arrived I was never shown the costco pricing sheet or asked to show my membership card so I’m pretty sure they charged me full price. I was also told by the salesman that the tunnel cover on my truck would be repaired yet when I followed up about said repairs I was told that it would be $80 cash. They never repaired it nor was it written on the contract. The truck bed is still full of pine needles from the previous owners. There are 2 open recalls on the truck even though it’s “blue certified” I would think a reputable dealership would’ve taken care of any open recalls before selling a vehicle. I was told that the “recall was optional if the vehicle had the issue”. The issue is with the door latches freezing and guess what? When it’s really cold the passenger door will not close completely unless you slam it. Also there is a license plate light bulb that is burnt out. Again a lack of attention to details on a so called “blue certified vehicle” and now I’m going to have to waste my time bringing the vehicle back in to be repaired for things that should’ve been repaired in the first place. I would not use or recommend this dealership to anyone. More
by h.vogler
Employees Worked With
February 14, 2022
Wrong color paint used on panels they replaced Wrong axle ordered Tailgate not functioning as it should Wrong backup camera ordered Taillights not repaired as requested This resulted in lengthy d axle ordered Tailgate not functioning as it should Wrong backup camera ordered Taillights not repaired as requested This resulted in lengthy delays and a few trips back and forth. Eventually things were taken care of. Nice people to work with though. More
by arodjunk
Verified CustomerEmployees Worked With
Brad Ory
February 14, 2022
Clean, friendly and fast service. Easy drop off, and pick up. One in one day Easy drop off, and pick up. One in one day More
by Mtregarcia
Employees Worked With
Other Employees :
Craig Prochaska, Caleb Repinski, Brian Teitelbaum
February 14, 2022
Need more service advisors like your service manager, Jessie who is knowledgeable and helpful. Took care of all my concerns from previous appointment. Jessie who is knowledgeable and helpful. Took care of all my concerns from previous appointment. More
by SCOTT@ACMESYSTEMS.NET
Employees Worked With
February 13, 2022
Every time I bring my vehicle in for service something goes wrong. Either they completely forgot about my vehicle or as they stated to me”even though you have a scheduled appointment our tech’s are backe goes wrong. Either they completely forgot about my vehicle or as they stated to me”even though you have a scheduled appointment our tech’s are backed up”. When I try to explain my issues with the manager Al I get is “I’m not listening to he said she said.” I shouldn’t have to feel uncomfortable every time I bring my vehicle in for so called free oil changes. I’ve been a very loyal customer over the past 20 years, but because of the horrible customer service I will be taking my business elsewhere!! More
by radkemichele
Employees Worked With
Jessie Schumacher, Craig Prochaska, Caleb Repinski, Brian Teitelbaum
February 12, 2022
Representative Chris was friendly, understanding, listened to my request and got things done. The whole financing department were wonderful and made the process easy going listened to my request and got things done. The whole financing department were wonderful and made the process easy going More
by staskusak
February 11, 2022
The overall experience was fine. The only complaint I would have is I had an appointment at 9:00 a.m. I was there 15 minutes early and yet it still took almost 2 hours to complete for just an oil change. would have is I had an appointment at 9:00 a.m. I was there 15 minutes early and yet it still took almost 2 hours to complete for just an oil change. Part of the "works" package I paid for includes a car wash. That was never done. I understand that maybe it was too cold to actually wash the car but that should have been communicated with me, the customer. The prices have gone up but the service has gone down or stayed the same. More
by jvarisco
Employees Worked With
Craig Prochaska
February 10, 2022
Awesome customer service. Was greeted by name as I entered the service area. All questions answer in great detail about future purchases. entered the service area. All questions answer in great detail about future purchases. More
by jefferynorwood91
Employees Worked With
Ms. Lopez, Caleb Repinski, Brian Teitelbaum
