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Lake Ford

Milwaukee, WI

4.5
4,243 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,243 reviews

December 31, 2021

Curt did a great job, he was very knowledgeable and professional in walking us through the new car buying process. The dealership is appealing to the eye, the building is customer friendly and very cle More

by Skip
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Garcia, Curtis Peterson
December 31, 2021

Curtis was an amazing sales rep. I informed him what I wanted and he came through. More

by Stacey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Garcia, Curtis Peterson
December 31, 2021

As a hotel GM, customer service is very important and in my two years of going to Lake Ford... Craig has demonstrated this difficult skill with ease an thoughtfulness. From this great service, I now b More

by jevans22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
December 28, 2021

While my original appointment for my oil change was rescheduled due to being “over booked”. I was surprised at how quickly I was in and out for my 20,000 mile service. I also was happy to be able to us More

by DEVCOPANDME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
December 26, 2021

Quick and friendly but sales not very knowledgeable and service installed tonneau crooked and husband fixed himself. More

by Pissed of Consumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski, J.J. Pucel, Daniel Garcia, Brian Teitelbaum
December 26, 2021

Arrived at the dealer for an appointment and then the parts for the work order wasn’t in the parts department. Wasted two trips to the dealer and back. And another girl had to take off from her work to t More

by KLRICARD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dan Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Repinski, AJ Chandler
Dec 30, 2021 -

Lake Ford responded

I wanted to reach out and apologize for the experience you had with our team. This is not typical of us and unfortunately, we have experienced this more frequently with shipping delays and part backorders. We should have known ahead of time that the part was not in, that was on us. Thank you for bringing this situation to our attention so we can do better.

December 25, 2021

Really nice people there, Alec helped us out and made everything really easy buying our new car. More

by Yahir
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia
December 24, 2021

Great service and staff are always helpful. My car drives like brand new now. Thank you! More

by ejp737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Caleb Repinski
December 24, 2021

Very quick service! Always easy to schedule! Associate was helpful finding my car afterward! Thanks! More

by jillklotz2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
December 19, 2021

Nice clean well kept waiting area.friendly service advisors. Free carwash with service.prompt service More

by Robroy1st
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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