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Lake Ford

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.5
4,250 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,250 reviews

January 04, 2025

OMG Dorian was absolutely Amazing to Work with! He was patient and very caring. He spent literally the whole day with me. We got the deal done. So it was definitely worth the wait. I wasn't even lo More

by Birdsong's
Recommend Dealer
Yes
Employees Worked With
Dorian Olivarez
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January 03, 2025

Appreciate the option to have my vehicle picked up and returned for an oil change. Much more convenient than waiting at your facility. More

by laurenelisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 03, 2025

The only issue i had is this was a maintenance visit and vehicle was gone 8 hours. Otherwise all ess well. More

by raadj_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec
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January 03, 2025

Dealership was easy to work with and they seemed like they actually cared about the cars they were selling. It was in good shape. More

by cjcaliendo91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dorian Olivarez
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January 01, 2025

I have sent my complaint concerning my experience with milwaukee ford and customer service. My score is just an example of how poor the service was. I hope in the near future ford will carefully examine t More

by timothy.biggers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
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Jan 16, 2025 -

Lake Ford responded

Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had with us. We understand how important it is to feel valued and well-served, and we’re sorry that we fell short during your visit. Regarding the use of cell phones, we want to clarify that they are an essential tool for our staff when interacting with customers and performing important tasks. We use them to check in vehicles, scan VINs, run various inspections (such as recalls and tire checks), and access essential apps to ensure that every service is done correctly and efficiently. However, we absolutely understand that the appearance of cell phone use during interactions with customers can be distracting, and we are committed to making sure our team maintains the highest level of professionalism. We will review our processes to ensure that staff are fully focused on providing excellent customer service and that technology is used appropriately in the background, not at the expense of face-to-face interaction. We truly value your feedback and will take it into consideration as we continue to improve our customer service. If you would like to discuss your experience further, please don’t hesitate to reach out. We’re committed to ensuring that all future interactions meet your expectations and help restore your confidence in our dealership.

January 01, 2025

We have been using lake Ford to service or vehicles. For a while now they have been doing an outstanding job.I just want to say thank you More

by T.winters
Recommend Dealer
Yes
Employees Worked With
John Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Cleveland
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December 31, 2024

Treavor was a great salesman and made the whole process of buying a vehicle very easy and stress-free. More

by MARQUETTE25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Treavor Sellnow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2024

Dorian was great to work with. He was very knowledgeable, helpful, and consistent. He answered any questions we had and made our car buying process smooth and effortless. He was th More

by Ana Cortes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorian Olivarez
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December 30, 2024

Had a great experience working with Dorian this past month, he was very kind and knowledgeable. More

by SoccerMom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorian Olivarez
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December 30, 2024

Anthony was very helpful with my service needs and the fact that I could have the car picked up and delivered back was tremendous. More

by oldmanskater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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