Lake Ford

Amazing customer service. Gena Sanchez worked with my busy schedule and kept me informed with a timeline for the body work done. Going back this week to get my car detailed! Wh Gena Sanchez worked with my busy schedule and kept me informed with a timeline for the body work done. Going back this week to get my car detailed! What a pleasure to work with her she made my stress about my damaged car seem not so stressful. More

Awesome Service worker Notice I needed a tired rod. Which was perfect to have fix and not be an a accident and have to spent more then u did. Service worker Notice I needed a tired rod. Which was perfect to have fix and not be an a accident and have to spent more then u did. More

Good people, nice new building.. First time there everything went good, brand new building.plenty of vehicles to choose from, if you're looking for a vehicle take a ride and experienc First time there everything went good, brand new building.plenty of vehicles to choose from, if you're looking for a vehicle take a ride and experience it for yourself. Ford on one side of road and Chevy on the outside. More

Buyer Beware After looking at several other dealerships, this seemed to be the most reasonable dealership within reach of where I live. After putting in a simple i After looking at several other dealerships, this seemed to be the most reasonable dealership within reach of where I live. After putting in a simple inquiry however, within a matter of five minutes, I received an email, phone call, a text message and a voicemail which was very overwhelming. I made an appointment to see sales rep Zachary and prior to that, I was in contact with his manager Nick almost daily. It seems whenever I would leave a message or send an email, I was immediately contacted. Seemed nice.... After looking at a few vehicles, I made a choice on a 2016 Ford Explorer with reported 26,000 miles on the vehicle but it had approximately 28,000 miles on it when I got to the dealership. After taking a particular vehicle for a test drive, I noticed that there was some issues that they said they would correct and one of them being the brakes which violently shook at 70mph. I was promised the vehicle would be detailed and the things that I did notice would be fixed but after waiting several hours and waiting for the finance department to finish their pizza, vehicle had not been detailed and it seemed like they were just trying to push it out of the dealership. So, after working out a deal and going through all the paperwork, I noticed the very next day that there were issues with the vehicle ranging from no reverse lights to trim that was buckling and taped down to a cigarette smoke aroma in the cabin which they said they paid a lot of money to have removed. Additionally, the brake pedal assembly was also broken. These are things I did not notice during the initial test drive. Now today, they did fix the brake pedal issue, they did fix the reverse lights, they’re going to order new heated driver seats since those aren’t working but the brake issue still is a safety hazard and now I’m being told that I’m SOL by manager Dan McKnight. He tells me that they’re not going to put any more money into this vehicle which they claim was inspected but clearly has not been inspected. This vehicle unfortunately is a safety hazard and they’re telling me that it’s out of their hands. I cannot possibly recommend this dealership to anybody knowing that this is their practice. Are they taking care of some things? Yes and that’s a good thing. Is the dealership clean and friendly? Yes. After the sale? No. The sales reps don’t recognize you anymore, they don’t return emails and they don’t return phone calls. As far as they’re concerned, they got their paycheck from the loan office and now, it’s your problem. Now unfortunately, we have to consider legal ramifications. More

Overall experience was good but long wait time Zach did a great job handling the sales side of the truck. I’m from out of town (6 hours away) and I was disappointed the dealership wouldn’t transfer Zach did a great job handling the sales side of the truck. I’m from out of town (6 hours away) and I was disappointed the dealership wouldn’t transfer the vehicle to a local dealer though I confess I don’t know what all plays into that decision. Once I was engaged with the Braeger staff, Zach in particular, they did a great job and were very courteous and professional. The only reason I didn’t provide 5 stars was the total time at the dealer approached 4 hours as there was a printer issue that prevented me from being able to complete the transaction until resolved. More

Great service!! Braeger is and always has been a great place with great service both with my car and with customer service! They are quick yet thorough and make sure Braeger is and always has been a great place with great service both with my car and with customer service! They are quick yet thorough and make sure my car is in tip-top shape before I drive off of the lot. More

Great Same Day Service Took my car in for oil change, tire rotation and a recall. They got me in same day I called. Told me it may take 2 hours and it only took one. They Took my car in for oil change, tire rotation and a recall. They got me in same day I called. Told me it may take 2 hours and it only took one. They wash your car after service. My only suggestion is they get a dryer in the car wash but my car appreciated the bath anyway. More

great Service Clean relaxing waiting room. Free coffee and soda. This is third time for an oil change with this car and I’m always treated very nice. I would rec Clean relaxing waiting room. Free coffee and soda. This is third time for an oil change with this car and I’m always treated very nice. I would recommend this service center. More

Used car sale Nice atmosphere. Honest and upfront sales staff. Trade value could have been a little higher ideally, but it was still in a fair range. Would recom Nice atmosphere. Honest and upfront sales staff. Trade value could have been a little higher ideally, but it was still in a fair range. Would recommend Eric Walton in sales. More

good experience Rik ensured the extra items i ordered on my King Ranch were completed on time and to my satisfaction. Very knowledgeable regarding the techy side of Rik ensured the extra items i ordered on my King Ranch were completed on time and to my satisfaction. Very knowledgeable regarding the techy side of the F 150 More