Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lake Ford
Milwaukee, WI
4,266 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs.
Lake Ford's Service Center offers a full line of services including:
-Express Oil Change Center
-Rental Vehicles Available
-After Hours Vehicle Drop Off
-After Hours Key Drop Off
-Complimentary Car Wash After Each Service Visit
-Complimentary 21 Point Inspection After Each Service Visit
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,266 reviews
April 27, 2018
Taken care of Jim was a pleasure to work with, very professional and an expert. Not pushy, but understanding what you want and need. It was a positive experience! Jim was a pleasure to work with, very professional and an expert. Not pushy, but understanding what you want and need. It was a positive experience! More
by NATEiscool
Verified Customer
April 27, 2018
Professional & efficient. Needed an oil change, routine enough, but there has already been a safety recall concern which needed to be addressed. I was pleased with the availab Needed an oil change, routine enough, but there has already been a safety recall concern which needed to be addressed. I was pleased with the availability of the service staff to accommodate our needs. So far, so good! More
by naked.demon
Employees Worked With
Caleb Repinski
April 26, 2018
Very pleased They took the time to spend with us and made sure we were satisfied and worked hard to fix any problems that arose. We are very happy with them. They took the time to spend with us and made sure we were satisfied and worked hard to fix any problems that arose. We are very happy with them. More
by jameshernon
April 24, 2018
It was ok Initially waking in I had an appointment with Joe,who turns out was not in. Rudy took over and was very pleasant to work with. Took time to understa Initially waking in I had an appointment with Joe,who turns out was not in. Rudy took over and was very pleasant to work with. Took time to understand answer my questions and helped me pick out the car that was right for me. Everything was done ahead of time and an appointment made for me to pick up the car. My daughter recieved a phone call Saturday morning stating the delivery needed to be changed to Monday. At this point Rudy was promoted and I was working with Keri. I was very upset that I was being pushed off until Monday. The customer should not have been impacted. In the end the dealership made accommodations as this was the difference between a sale or no sale. We arrived at the dealership and met with Keri. She was very pleasant, we were escorted to Ryan for the signing of the papers. I felt he could have been a bit more mature. I'm 75 and this is my first car purchase. I had questions and felt that he did not know the answers too. He made a comment about me not taking a product that he was offering. I did not find it appropriate. I felt he wanted me to take product to pay for his kitchen remodel. He may have tried to be funny, but the remark was not appropriate. After meeting with Ryan, Keri went over the car with me. I felt as though it was being rushed as she kept checking her watch. Again, first new car and I wanted to make sure I was comfortable with the buttons. This was one of my questions when working with Rudy. I was told we would have enough time to go over the car until I was comfortable. I know Keri had another appointment waiting. Overall I do love my new car! More
by MELISSAM1201
April 23, 2018
2013 Escape Customer service was fantastic. Joe went above and beyond. He listened to my needs a matched me with a vehicle that was better then the one I first c Customer service was fantastic. Joe went above and beyond. He listened to my needs a matched me with a vehicle that was better then the one I first came to test drive. More
by Patti
April 23, 2018
What a fantastic experience. Working with Joseph Sardina was wonderful his attention to detail is amazing. Nick in finance was as friendly as everybody else in the dealership. Working with Joseph Sardina was wonderful his attention to detail is amazing. Nick in finance was as friendly as everybody else in the dealership. I came in to get an oil change and walked out with different car. My wife loves it we are very happy. More
by john.orlowski
Employees Worked With
Other Employees :
Craig Prochaska, Joseph Sardina
April 23, 2018
Another great service experience at Braeger Scott Hansen and the body shop team did a great job with my BMW. They are friendly, professional, knowledgeable, and really strive to take the best ca Scott Hansen and the body shop team did a great job with my BMW. They are friendly, professional, knowledgeable, and really strive to take the best care of me as the customer! More
by Sean
April 23, 2018
Great Service Experience Great Customer Service. I Was in for a recall and scheduled service maintenance. Chad explained the service that was conducted on my 2017 Fusion and i Great Customer Service. I Was in for a recall and scheduled service maintenance. Chad explained the service that was conducted on my 2017 Fusion and if I had any further questions that I needed answered to call. Everyone in the Service Department is very friendly and professional. More
by KBOHMAN0
Employees Worked With
Chad Sandman
April 21, 2018
So/so It seems to me the that the service dept does not like to fix things that are not paid for by Ford motor co 100%. . If I sold someone a new vehicle I It seems to me the that the service dept does not like to fix things that are not paid for by Ford motor co 100%. . If I sold someone a new vehicle I would get the problem fixed first and find out if the factory would cover the price second and if the didn’t I would just cover it to keep my REPEAT customers happy More
by joeyas1269
Employees Worked With
Chad Sandman
April 19, 2018
Chad Sandman rocks! A HUGE Thank you to our favorite service advisor, Chad Sandman! He always gives great customer service anytime we bring our truck in! Especially thi A HUGE Thank you to our favorite service advisor, Chad Sandman! He always gives great customer service anytime we bring our truck in! Especially this last time when our salesperson had fell short and gave us some bad information and did not want to correct the issue. Chad came in and really stepped up when he didn't have to. We will be loyal to the service dept because of Chad Sandman! Keep up the great work and give this hard working, customer focused man a raise! He deserves it! More
by amybremigio
Employees Worked With
Chad Sandman
