Lake Ford

Great sale! Ryan, you will be an excellent business man for Braeger and who ever you choose to work for in the future. You were a gentleman and the way you intru Ryan, you will be an excellent business man for Braeger and who ever you choose to work for in the future. You were a gentleman and the way you intruded and investigated me to find out if I was a responsible individual was the proper manner all young business men aught to learn and do. I wanted you to make a sale and you wanted me to get the Escape. You worked it out with your manager and your manager trusted me through you. That's the way to ensure a sale! You were intrusive but not aggressive. You can teach other young business men with your experiences. And most importantly, I will conduct my sons and others to see you. You go, go, go! Ford is a great car automobile business. There is no reason why Americans are buying foreigns vehicles when America makes the best vehicles in the world! More

In need of a new vehicle and an upgrade!! Making a decision between a Fusion or an Escape. To finally make a decision on another Escape. I had an Escape for 12 years and it was hard to say g Making a decision between a Fusion or an Escape. To finally make a decision on another Escape. I had an Escape for 12 years and it was hard to say good-bye. Ryan made it easy for me to transition from my '03 to a '15 Escape. So many awesome new features and I am very happy in my purchase. Would definitely recommend Braeger and Ryan if someone is looking for a new or used car. More

Fantastic Experience The internet service was a fantastic experience that I have experience. There was no hard sell like the other 2 dealerships that I was communicating. The internet service was a fantastic experience that I have experience. There was no hard sell like the other 2 dealerships that I was communicating. Rik Emerick was very considerate with my needs and what I was looking for? Now, I have realized that I have to narrow down my criteria and be specific for a new Ford F-150, XLT, 4x4 Truck and their packages. I would definitely recommend Braeger Ford, because they do not do "THE HARD SELL!" Keep up the great work. More

No nonsense They had a lot of F150's to choose from, they met my price and it was a no nonsense transaction. I hate buying cars but this experience was refreshin They had a lot of F150's to choose from, they met my price and it was a no nonsense transaction. I hate buying cars but this experience was refreshing. More

great service Dale and Kelly were terrific and made the entire transaction great. Very happy with my new car and I'd be happy to buy the next one from Braeger. Dale and Kelly were terrific and made the entire transaction great. Very happy with my new car and I'd be happy to buy the next one from Braeger. More

Great Service Ryan did a great job of informing us of all the little "things" of our new car. He was informative but not pushy and got made sure we were happy with Ryan did a great job of informing us of all the little "things" of our new car. He was informative but not pushy and got made sure we were happy with our purchase. Great job with great follow-up, we will be back to buy our next car!!! More

Not very flexible. We wenter in to trade 2 cars for one used truck. The truck price was decent, but they weren't flexible at all with the numbers. They only offered $2 We wenter in to trade 2 cars for one used truck. The truck price was decent, but they weren't flexible at all with the numbers. They only offered $250 difference on trade ins when we negotiated. I almost think they just wanted to go home since it was late. I didn't feel the customer experience I was expecting. More

Ford fiesta Ryan sold me my car. This is the first car I had ever bought on my own. Between picking me up and assisting me in every way possible. He made the wh Ryan sold me my car. This is the first car I had ever bought on my own. Between picking me up and assisting me in every way possible. He made the whole ordeal as painless as possible. More

Ford Focus Ryan sold us the vehicle before we even entered the building. Excellent service, great response time, felt like he did everything we asked for. We ar Ryan sold us the vehicle before we even entered the building. Excellent service, great response time, felt like he did everything we asked for. We arrived late to our appointment and they still provided us with excellent service at every turn. I have already recommended them to our friends. More

No service Purchases a 2010 Ford Escape new during the cash for clunkers deal. Was given free oil changes for the life of owning the car. Went for the 2nd oi Purchases a 2010 Ford Escape new during the cash for clunkers deal. Was given free oil changes for the life of owning the car. Went for the 2nd oil change and was told they no longer offer that service instead I can have free car washes. So, my air conditioner never worked properly and I would stop in to show them that it wasn't working. Then I'd make a service appointment and it would begin to work before they could service it. In 2012 they did replace the condenser and drier @29,293 miles. Last July 23rd I took it to a different Ford dealer because the air wasn't working again (49,333 miles) and was told that my air conditioner was shot and it would be $3000.00 to fix as it was no longer under warranty In the mean time I purchased a Ford Mustang convertible and just drove that April thru October. I sometimes need a bigger car and decided to pursue getting the air fixed. When I called The Ford Co. this week, I was told that I needed to go to Braeger because they've worked on it in the past. Braeger (Jesse)says "you're not coming here for your oil changes so you're not a customer, therefore why should we help you! I'm going to replace the Escape, but it won't be with a Ford! I wasn't even looking for Ford to fix it for free, I just wanted a break on the $3000. cost! More