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2,087 Reviews of Lake Ford - Service Center
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Verified Customer
January 13, 2023
Craig at Lake Ford service does a great job ensuring all my concerns are addressed and my vehicle is kept in top condition. I am a happy repeat customer. my concerns are addressed and my vehicle is kept in top condition. I am a happy repeat customer. More
by krahn002
January 12, 2023
I feel that they never listened to my issues. Took my vehicle in 4 times to resolve the same issue. Each time I picked it up, the check engine light goes off on my drive back home/work. They say Took my vehicle in 4 times to resolve the same issue. Each time I picked it up, the check engine light goes off on my drive back home/work. They say they are going to call back in 15 minutes and then never call back. My car is STILL not fixed and I have been extremely stressed from this entire situation. Terrible experience. I would never buy from Lake Ford again just due to the service department. More
by Big A
Employees Worked With
Other Employees :
Santiago Anaya, Daniel Garcia, Brian Teitelbaum, Jim Stabl
January 12, 2023
I have a diesel Transit van, the fuel filter froze and left me stranded. Had the vehicle towed to Lake Ford, informed them I needed a filter replacement. This is typically a $200 job. I was charged $630. left me stranded. Had the vehicle towed to Lake Ford, informed them I needed a filter replacement. This is typically a $200 job. I was charged $630. Protested to service manager. She returned $195 with a lame excuse about cleaning. Lake Ford seized the opportunity to kick a customer when they were down. More
by jimbarnhouse
Employees Worked With
January 06, 2023
They were accommodating. They were knowledgeable. The only thing that I did not appreciate is the high fee to diagnosis the problem. They were knowledgeable. The only thing that I did not appreciate is the high fee to diagnosis the problem. More
by rankd55
Employees Worked With
Craig Prochaska, Brian Teitelbaum
January 05, 2023
Dealership scheduled me for critical service within two days. Dealership in Racine couldn’t schedule work until twenty days later. Work I requested was completed in a timely manner at the estimated cost. days. Dealership in Racine couldn’t schedule work until twenty days later. Work I requested was completed in a timely manner at the estimated cost. More
by jc_bartley
Employees Worked With
Brian Teitelbaum
January 04, 2023
Kind and professional throughout the scheduling, service, and final processing of my vehicle. Can we receive estimates on body work from a single contact rather than being directed to multiple people that pr and final processing of my vehicle. Can we receive estimates on body work from a single contact rather than being directed to multiple people that provide pieces of the quote? More
by Junkbonz
Employees Worked With
December 31, 2022
Very annoyed honestly, and it takes a lot for me to get like that. My car has had the same issue from Sep-Dec, and still hasn't been resolved. I've brought my car in several times, only to find out that I like that. My car has had the same issue from Sep-Dec, and still hasn't been resolved. I've brought my car in several times, only to find out that I drove for nothing and the issue can't be fixed today. They never offer any sort of extras for the inconveniences, and nothing more than small apologies. I will say that I've canceled a time or two, but doing all the driving gets tiring when your issue is being dragged out. The team member helping has been nice, but unfortunately that isn't enough to brush over the entire issue. I recently brought it in, then was told they weren't able to get to it and had to leave my car there overnight, only then to receive a call the next day that again they weren't able to fix my issue as they sold the part needed. More
by blancoblanca
Employees Worked With
I can't remember currently
