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Lake Ford - Service Center

Milwaukee, WI

4.3
2,048 Reviews

2,048 Reviews of Lake Ford - Service Center

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April 24, 2021

Great service 👍will come back again in the future or sooner thanks for the great service and work on my vehicle is running great thanks More

by Tavarezgar28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
April 20, 2021

Consistently Great! They meet you at your car. They're always organized and courteous. Good waiting area with refreshments available. And, this is confirmed by a text inviting you to help yourself. At More

by Bill L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Caleb Repinski
April 19, 2021

On the way home rite off the lot a “ tire pressure sensor fault “ appeared on the dash. I didn’t even make it home and was told.“sorry it’s sold as is” although I do understand that, customer service means More

by paulpaul176
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessie Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Baumann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Jankowski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Lake Ford responded

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Your concerns make sense and please know if it is a new vehicle it does come with a warranty that will cover the tire pressure sensor. If it is out of manufacture coverage, you would have been offered a service contract that would cover this, please reach out to us if you were not offered such coverage. In the event coverage was declined, we will work with customers on the cost of such repairs by offering labor or parts discounts. We would love to make things right if you give us another chance.

April 18, 2021

Great service reasonable prices , except when it comes to the high prices on new trucks to much ! Would like to buy one but prices on used trucks are still at 40k even with 40k miles or better ! Too much ! More

by Kelleyray2222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Caleb Repinski
April 17, 2021

I arrived 30 minutes early and they were happy to take me in. All members of the team were polite and professional and the wait was very comfortable! More

by debb11hansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
April 16, 2021

I was experiencing a problem with my vehicle, and I was incredibly nervous about bringing my car in. I do not have very much trust when it comes to warranties or dealerships. But lake Ford changed that min More

by kmuel1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
April 16, 2021

I would like just like to say thank you to Jessica for getting us in so soon and for the great work that she always does More

by GMENDEZ85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Caleb Repinski
April 15, 2021

They were fast...did the work in great time frame...saved the rest of my day..they even washed the car...got to go back for any future needs. More

by El
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Caleb Repinski
April 10, 2021

The professional courtesy and customer service is great. Caleb is a very knowledgeable young man and explains issues very clear. I will visit again, Thank you very much! More

by K9MAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
April 10, 2021

Always professional and friendly. Fair prices and great service. I trust Jesse totally and have bought 2 cars from Santiago Anaya. And always a free car wash! More

by csites
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Santiago Anaya, Caleb Repinski
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