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Lake Ford - Service Center

Milwaukee, WI

4.3
2,051 Reviews
Call Service Center (414) 281-6100

2,051 Reviews of Lake Ford - Service Center

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January 20, 2025

Working with Micah has been a pleasure during my latest oil change. It has been a struggle before. More

by cibaut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
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January 20, 2025

They were able to get me in for an oil change at the last minute. More

by gturdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 19, 2025

On-line scheduling is great. Everything was done quickly and correctly. Luis is a great rep. More

by r.fournelle
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 18, 2025

Very professional service when I needed the work done on my truck. Made sure things were taken care of. More

by melzer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 18, 2025

Lake Ford has a wonderful waiting area and the service was exceptional with friendly staff. More

by thehahns88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 18, 2025

Overall good experience. Took slightly longer than told. Overall I was happy with the outcome of my car. More

by jmarifke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Sorensen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
3.0
This rating includes all reviews, with more weight given to recent reviews.
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January 17, 2025

Convenient location. Not fond of the Fox News being played on the tvs. Felt like the waiting room screamed Rrpublicans. More

by Rowhunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 17, 2025

Your price is went up on the oil change and also now you charge for credit card fees it's like what else you going to charge us for can I charge you something More

by ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Lake Ford responded

We understand that price changes and additional fees can be frustrating, and we want to clarify a couple of things. Our prices have increased slightly due to rising costs, but we still remain one of the most affordable options for oil changes in the area. As for the credit card fee, we do not keep that fee—it goes directly to the card processor. We truly appreciate your business and always strive to provide quality service at a fair price. If you have any concerns, feel free to reach out—we’d be happy to discuss them with you!

January 16, 2025

Excellent work and really appreciate Service Manager’s Jessie helping with all my services. Will always bring my truck to Lake Ford. More

by J presser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Lake Ford responded

Thank you for your feedback, and we’re sorry to hear that you were unhappy with your experience. We understand how frustrating it can be to incur charges for a diagnostic check. Our diagnostic fees are standard practice to cover the time and expertise required to properly assess a vehicle, but we do understand how it can feel like an extra charge when you're already paying for repairs. We strive to be transparent with our pricing and services upfront, and we apologize if this wasn’t clearly communicated during your visit. If you feel there was any confusion or misunderstanding regarding the charges, please reach out to us directly so we can look into the situation and see if there’s anything we can do to address your concerns. We genuinely value our customers and want to ensure that everyone feels they’ve received fair service. Thank you again for sharing your thoughts, and we hope to have the opportunity to make things right.

Jan 16, 2025 -

J presser responded

Yes please look into it, I have been bringing my truck to you for 13yrs and have never had any problems like this before

January 16, 2025

Excellent service friendly employees explained all that was wrong with my vehicle will recommend lake ford More

by aaaiello1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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