
Lake Wales Chrysler Dodge Jeep Ram
Lake Wales, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I am not one to post reviews, but if I can save someone the headache it will be worth it. The service department at this place has been ridiculous. STAY AWAY! I purchased a brand new vehicle off the show r the headache it will be worth it. The service department at this place has been ridiculous. STAY AWAY! I purchased a brand new vehicle off the show room floor and it experienced a pressure crack in the windshield (known Jeep issue). Took it back to the dealer to be addressed. 3 months later, 4 trips to the dealership for updated pictures (others were lost), countless amounts of calls and the crack is growing with no resolution. Then to be told it was denied due to 12 months, 12000 miles. HA! My Jeep was purchased in May and I currently have 11,933 miles. It was in the 9000 range when the original claim was made. When you attempt to speak to management, the phone line just rings. No care for customer service! Now the Jeep has rear end noises and I can only image what that process will be. More
Service Dept was very thorough with the oil change and vehicle inspection. Service personnel were professionals vehicle inspection. Service personnel were professionals More
When I came to the Lake Wales shop I was greeted from a gentleman as soon as I stepped out of my vehicle very friendly. I spoke with the salesman all the specifications I wanted he assured me he would do t gentleman as soon as I stepped out of my vehicle very friendly. I spoke with the salesman all the specifications I wanted he assured me he would do the best he could to find the vehicle. The salesman called me 2 days later told me he found 2 options. I came in the salesman showed me the 2 options I chose the best vehicle for me. Walked out of the dealership very happy. Thanks to Mr Mose Battles. More
Had a jeep there four different times for repair ,no mechanics there just part changers .would not recommend them to any one.still not fixed . mechanics there just part changers .would not recommend them to any one.still not fixed . More
Went there and found what we wanted. Are salesman/ Sarge was very knowledgeable about the vehicle we were looking at. He and everyone involved were awesome. In a couple of hours the d Are salesman/ Sarge was very knowledgeable about the vehicle we were looking at. He and everyone involved were awesome. In a couple of hours the deal was complete and we left with are 2022 Gladiator Rubicon. More
Very poor customer service. Messed up the miles reported on my car. Tried calling was out on hold multiple times and no answer from the manager. Told them my situation. No help Messed up the miles reported on my car. Tried calling was out on hold multiple times and no answer from the manager. Told them my situation. No help at all. Don’t go here More
Trying local dealership for basic service again. I recently purchased a new jeep and had 1st service performed. Great experience and service. I had experienced poor service a few years back and want I recently purchased a new jeep and had 1st service performed. Great experience and service. I had experienced poor service a few years back and wanted to try local dealership again. This service was for my work vehicle. Online appointment set up was great . Service was performed but forgot a tire rotation. Staff corrected issue. 2 hour service time for booked appointment seems a little excessive and attention to detail for service write up could use a touch up. I was observing the service department as I am searching for a dealership to service my 9 work trucks. Key component is time and scheduling for trucks to be off the road. More
Amazing hospitality! I bring my truck there for service since I bought it. Will not bring it anywhere else. I bring my truck there for service since I bought it. Will not bring it anywhere else. More