Lake Wales Chrysler Dodge Jeep Ram

Exceptional customer service, drove all the way from Miami to see a vehicle and it was worth the drive. The transaction went smoothly and everyone was attentive!!!! Will drive back again when it’s time Miami to see a vehicle and it was worth the drive. The transaction went smoothly and everyone was attentive!!!! Will drive back again when it’s time to purchase another vehicle! More

Very courteous and attentive to my concerns. Got my van in on my appointment time. Finished in the time they quoted. Got my van in on my appointment time. Finished in the time they quoted. More

Lied to us Said problem was fixed Arrogant One person was rude Talked down to us person was rude Talked down to us More

Professional & very nice people. They have a little of everything to choose from if you’re looking for a new car. Check them out They have a little of everything to choose from if you’re looking for a new car. Check them out More

A Dynamic Duo: Shane and Jim - Exemplary Service at Lake Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional te Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional teamwork of Shane Kirtley, my dedicated sales consultant, and Jim, the business manager. From the moment I arrived, Shane Kirtley made the car-buying experience feel like a conversation with lifelong friends. His understanding of my preference for the specific Charger Scat Pack Widebody elevated the process to a whole new level. Shane's meticulous attention to detail and profound product knowledge made everything feel seamless. Not only did he ensure the car was sent to detail, but he also took the time to take me for a test drive, solidifying that it was the perfect car for me. Shane's commitment to customer satisfaction was not only evident in his expertise but also in his ability to make the purchase journey stress-free and enjoyable. He followed up with the appropriate managers to streamline the deal, ensuring that every step was quick and easy. Jim, the business manager, continued this exceptional level of service by not only guiding me through the financing process but also tailoring warranties to my specific preferences. Our discussions went beyond the transaction; we shared laughs and personal stories that made the entire process feel more like a conversation with a friend rather than a traditional business transaction. I shared my concerns, and Jim skillfully provided me with a comprehensive package that met all my needs while staying well within my budget. His financial expertise and customer-centric approach made the typically complex warranty decisions surprisingly straightforward. To top it all off, Tony the General Manager, took time out of his day to fill up my car and personally thank me for my continued business. This level of service is truly exceptional and goes above and beyond what one might expect. It's a testament to the commitment to customer satisfaction. I can't thank Shane and Jim at Lake Wales CDJR enough. If you're in the market for a new or preowned car and want a team that prioritizes your satisfaction, look no further. Thanks to this incredible team, I drove away not only in my dream car but also with the confidence that I made the right choice. Five stars just don't seem enough! Keep up the fantastic work! More

This is an addendum to my previous review. Just when I thought things could not get worse, I had a flat tire today (no fault of the dealership). When a friend went to change it, there was NO Just when I thought things could not get worse, I had a flat tire today (no fault of the dealership). When a friend went to change it, there was NO SPARE TIRE OR DONUT!!!!! This dealership seems to have NO REGARD FOR INTEGRITY OR CUSTOMER SERVICE!!!! If this dealership rescinds the awful deal and allows me to purchase my car back for $4100 and return to the original price, I will write a glowing review. Meanwhile, I am telling all my friends and clients to stay away from any dealings with this dealership!!!! Donita More

Worst sales experience of my life! !!! I saw a 2022 Prius that I had some interest in and called from Palm Bay, nearly 2 hours away. I spoke to Jake Vore, Sales Manager. We had small !!! I saw a 2022 Prius that I had some interest in and called from Palm Bay, nearly 2 hours away. I spoke to Jake Vore, Sales Manager. We had small talk with many areas in common with both of us being from the Midwest. I asked what I would be allowed in a trade-in for my 2011 Prius. I explained the high mileage of over 163,000 miles, but that I had put in new leather seats, all new tires, and new backup camera 2 years ago. Also, the body was in excellent condition and ran perfectly. He indicated that he couldn't give exact figure without seeing it, but since I was from the Midwest, he stated that he knew I would be trustworthy in all the information I provided. He stated he could probably give me $7000. That is the ONLY reason I traveled nearly 2 hours each way from Palm Bay. Until that point, Jake and I conversation on politics, religion, and even knew some of the same people from the Midwest. He had told me we had a special bond, and he gave me his personal cell number. After I arrived from across the state, Jake informed that he regretted to have to inform me that he would only be able to allow $4100 in a trade. It wasn't the color I really wanted, and also had nearly 36,000 miles (high mileage for 2022). However, after being there 3 1/2 hours with a friend that was getting frustrated, I made the poor decision to purchase the vehicle and signed all the paperwork, finalizing the deal. I knew IMMEDIATELY that I had made a poor decision and wanted to return the car. I had been informed that Florida does not have a 3 day right of recission, but I naively thought if they made a profit, they would want to have high customer satisfaction and take back the car. I was willing to pay all their fees and give them $1000-$1500 to rescind the deal. Jake told me car was really only worth $3100, but said he gave me an addition $1000 for a total of $4100. Within 2 hours of the deal, I saw my car listed on CarGuru for $8,421. I called the following day and stated that I had made a hasty decision that I wanted to return the car, I paid $31,095 total including fees with the downpayment and payoff from 2 weeks of the loan. Jake told me if I wanted to keep the car and just buy back my old one, it would cost just over $7000. If I wanted to return the car, they would pay off the loan, keep the downpayment, and keep my car and return $4500 to me, making a profit of $8,650 plus $4100 for the amount allotted in the trade-in, for a total of $9,060 for merely rescinding the deal. (Profit of $13,181 if they would get asking price of $8421 from CarGuru). I was in such shock with the preposterous figures that Jake had given me, I spoke with Tony Reeves, the General Manager. He returned my call, indicating that he believed Jake had offered a fair deal. I informed him that I intended to write this entire experience with a poor review. I received a call from Jake within less that 1/2 hour, prompting me of things to say and ended the call by saying "no matter what you write, I will still like you". I work in the travel industry, putting together personalized escorted tours. My business has grown from 25 travelers to nearly 700 in 10 years. The main reason is excellence and customer satisfaction. Since I did feel a bond with Jake, and we shared common beliefs and knew some of the same people, I felt even more betrayed and saddened that the profit was MUCH more important than customer satisfaction....even to a customer with a "special bond". I am now stuck with a car that I over paid and I really don't like. I wanted to share this experience, so others don't fall prey to a similar experience. Donita More

BOUGHT VEHICLE ON 10/14/2023 TRADED IN MY VEHICLE AND CASH TOWARDS PURCHASE OF A 2012 RAM 2500 DIESEL SOLD AS IS. CALLED DEALERSHIP MONDAY TO EXPLAIN TRUCK HAD ISSUES AND TRANSMISSION WAS ACTING UP, ASK CASH TOWARDS PURCHASE OF A 2012 RAM 2500 DIESEL SOLD AS IS. CALLED DEALERSHIP MONDAY TO EXPLAIN TRUCK HAD ISSUES AND TRANSMISSION WAS ACTING UP, ASKED IF I MAY BRING VEHICLE BACK AND GET THE VEHICLE I TRADED IN BACK, WAS TOLD IT WOULD COST A ADDITIONAL 2600 ON TOP OF THE 1600 I PAID WHEN I TRADED MY VEHICLE. WENT TO DEALERSHIP TUESDAY THE 17TH AND GOT MY VEHICLE BACK COST ME 2600 DOLLARS FOR A VEHICLE I DROVE 130 MILES AND 2 DAYS, I EXPLAINED I WOULD PAY THE 600 SERVICE BILL AND FELT I SHOULD NOT HAVE HAD TO PAY ANYMORE SINCE THE TRUCK THEY SOLD ME WAS A LEMON. More