Lakeland Chrysler Dodge Jeep RAM

I had a straight forward experience with the dealership. I drove 1 1/2 hr to get there and was well taken care of by my sales associate Logan. I drove 1 1/2 hr to get there and was well taken care of by my sales associate Logan. More

BUYER BEWARE!!I purchased my vehicle from this location BUYER BEWARE!! I purchased my vehicle from this location and I sure do wish I had not. At first everything seemed great with the sale process and t BUYER BEWARE!! I purchased my vehicle from this location and I sure do wish I had not. At first everything seemed great with the sale process and they made it seem easy and efficient. Once the deal closed that turned out to not be true. It was headache after headache and literally begging to get things done the right way. It has been nearly a month since I made my purchase and I still do not have everything needed.. My vehicle was delived in non proper working condition. It has been nothing but frustration. They make empty promises and lie. DO NOT DO BUSINESS HERE More

paid 35000 cash for used vehicle.exactly at 1 month oil light came on,no oil in engine.they done oil change day before i bought it.the oil cooler was leaking bad.they claimed it must have just went.i am a light came on,no oil in engine.they done oil change day before i bought it.the oil cooler was leaking bad.they claimed it must have just went.i am a mechanic so i know that isn't the way it works.they refused to cover it or even help with cost.this place in my opinion purposely hides defects to get it past the ridiculous 30 limited coverage warranty.stay away from these criminals More

First time here, took my car due to a noise while starting and no Resolution starting and no Resolution More

If you’re looking to purchase a new vehicle, see Josh Capitano. He got me the truck I wanted and a great deal. He was very helpful and accommodating. He was quick to answer any questions, texts and phone Capitano. He got me the truck I wanted and a great deal. He was very helpful and accommodating. He was quick to answer any questions, texts and phone calls. More

Incredibly disappointed with this dealership and lack of response/accountability. I was communicating with Emma in customer service who swore to make it right that I was sold a vehicle with a unworking navi response/accountability. I was communicating with Emma in customer service who swore to make it right that I was sold a vehicle with a unworking navigation system - it thinks I am literally in middle of Atlantic Ocean with closest traffic in Nova Scotia. When I am driving west, it tells me I am heading northeast. After spending close to 6 hours on phone with Mopar, the Uconnect system also does not work. I live out of state so could not bring vehicle back. She put me in touch with Brandon from service department. After speaking to him, he was going to check with his manager to see what could be done and mentioned them working with dealership here to get fixed. Never got a call back. I left two messages and nothing. I asked Emma to have a manager call me. Nothing. I now have to pay >$2k to get entire system replaced in car less than 3 years old purchased a month ago. Appalling that this was not a basic check before selling vehicle. I purchased a close to $35k Jeep from a Jeep dealership and made the apparently false assumption that something as basic as the radio worked. Stupid me. More

Always a great experience. I've purchased 3 cars from here Always hassle free. All my cars get scheduled maintenance through the service department. Never had an issue! here Always hassle free. All my cars get scheduled maintenance through the service department. Never had an issue! More

Went in for an oil change and tire rotation. Service was quick and service manager was knowledgeable. Would definitely go again . quick and service manager was knowledgeable. Would definitely go again . More

We chose Lakeland Chrysler Dodge Jeep Ram based on the idea the company was reputable and took care of their customers. Sad to say we quickly found out how wrong we were. On 8/8/21 when looking at trucks, idea the company was reputable and took care of their customers. Sad to say we quickly found out how wrong we were. On 8/8/21 when looking at trucks, we found one we liked that had a few minor dings and scratches. We were told by sales associate Yovaliz Fernandez-Nieves those could be fixed by the service team, no problem. Taking Yovaliz's word for it, we went inside and signed the papers and purchased the truck. As we were wrapping everything up, we walked outside to speak with sales manager Chris Soto about when to bring the truck in for the touch ups. Chris immediately shot down the idea of fixing a repair on the tailgate, explaining it would cost them $150!! We had a friend who owns a car repair business and he stepped in to state that buffing it out and running a paint pen across it, would be nowhere near that. Chris immediately got angry and defensive, shouting that he (our friend) can't tell him how to run "his business". This escalated to a point where Chris was yelling, in his face and even made a remark of "what are you, 5 years old??" I was so shocked and embarrassed this how Lakeland Chrysler Dodge Jeep Ram was treating customers and acting in clear public viewing. I'm still shocked that he antagonized our friend and escalated it to that point, how scary and unprofessional. After that heated, scary exchange our friend acted like a mature adult and walked away. From there I wanted to focus on the repairs, as we were promised. Chris hands us his business card and said he would take care of it and to text him in a few days to bring the truck back in. After what I witnessed and had been through at that point, I asked for that to be in writing and was told "I have nothing to give you in writing, you'll just have to take my word for it". Yovaliz also stated "he will take care of it, he is really good about this stuff".  Us wanting to leave that place as soon as possible, we trusted Chris. That was a huge mistake. We texted Chris on 8/14/21 asking the status and he texted back stating he's still working on it and needs a little more time. After hearing nothing back, we texted again on 8/20/21 and we received no response. We called the dealership on 8/26/21 and requested to speak with him, we were told he was on the floor with someone but our details would be printed out and given to him for a call back that day. We received no call. Another text was sent on 9/2/21 that was ignored. We called the dealership again on 9/3/21 and explained our issue and frustration- we were transferred to a Jen and sent to voicemail. I left a detailed voicemail and asked for call back and have received no call, text or email since. Of course we have record of every call and text. Lakeland Chrysler Dodge Jeep Ram has completely dismissed and discarded us. As soon as that truck was purchased, they knew to ignore us and break promises and guarantees. Buyer beware. We were scammed, lied too and subjected to a scary and volatile encounter. When shopping for a vehicle, please take reviews into consideration as we will with future vehicle purchases. I also want to note our friend made a review of his encounter on Google that day and we were called the very next day by Chris asking for the review to be taken down as he would handle our problem. While the review was honest and justified, we asked our friend to remove it, which he did. Is this a common tactic? Yell, intimidate and gaslight? Appears that way. More

I purchased a two oil change package with Lakeland Dodge Chrysler and took my Dodge Caravan for the second oil change only to wait 2 hours and find out they could not change the oil due to the drain plug be Chrysler and took my Dodge Caravan for the second oil change only to wait 2 hours and find out they could not change the oil due to the drain plug being stripped. I explained to the service manager that they were responsible for the stripped drain plug because they did the previous oil change. They completed the work after 1 more hour of waiting and gave me an invoice which listed bulk oil and filter was used. I called again to find out what type oil they put in and left my number in various departments for call back but no one returned my calls. I called back again today and someone assured me they had used full synthetic oil. All told it was a regrettable experience and I do not plan to return for any further work on my vehicle. More