Lakeland Volkswagen

Terrible service! Started out by dealing with Shelly Baker who is their supposed “Customer first impression specialist.” Nothing special about her at all. She’s incapa Started out by dealing with Shelly Baker who is their supposed “Customer first impression specialist.” Nothing special about her at all. She’s incapable of telephone calls and pushed me off on Anthony in finance who was even more inept than she was. Tried calling Jared Diveley, the GM twice, even left messages about my dissatisfaction and he never phoned back. I had money in hand ready to purchase and not a single person phoned me back. Welcome to the lazy Florida way of doing business. Reported them to the BBB. More

Im not satisfied or happy with how this dealership treated my deal. First of all I went and never got treated with enthusiasm nor got tang kind of information on the vehicles on the lot. I found the treated my deal. First of all I went and never got treated with enthusiasm nor got tang kind of information on the vehicles on the lot. I found the battery on my vehicle was old, battery was from 2019 (old battery’s are a safety issue) I asked the sales guy to please check to see what could be done and he never gave me an update or anything he just avoid my concern. Second the brakes (rotors) were damaged. They told me vehicle had went through inspection but the brakes were warped ! Making loud noises when driving! If all of this things were avoid while the vehicle was put through inspection I wonder what other things were avoid just for them to sell the vehicle quick and make money out of hardworking people like me, this was my very first time interacting with Volkswagen of lakeland and it’ll be my last, I don’t recommend this dealership whatsoever. I understand it’s a used vehicle but my purchased wasn’t honored like it should’ve been. I bought the vehicle, didn’t got it for free. The sales people were alright. More

Very friendly, caring people, fast service. Would recommend the service department. They wasn't pushy on the service that the car needed. I had a choice of doing a little at a time or all maint Would recommend the service department. They wasn't pushy on the service that the car needed. I had a choice of doing a little at a time or all maintenance needed. More

Good people, but prices are too high. Example: plastic VW wheel emblem $37.00, Three hours waiting- $333.00 labor, Stabalizing sensor more than $200.00. When I had my VW disel auto-- f Example: plastic VW wheel emblem $37.00, Three hours waiting- $333.00 labor, Stabalizing sensor more than $200.00. When I had my VW disel auto-- front right headlight bulb went out. Dealership wanted more than $70.00 to replace. I went to AutoZone and purchased part for $19.95. The clerk even came out and showed me the proper way to replace. I realize the dealership has to make a profit, but the markup is rediculous. More

Fast service. Very polite. Got everything done in a timely matter. Will definitely recommend this place to friends and family. Very polite. Got everything done in a timely matter. Will definitely recommend this place to friends and family. More

Service was on time, complete and fixed all my issues! That is all I can say That is all I can say More

Friendly staff. Very slow service. An oil change shouldn't take 2.5 hours. I was offered my car back without a wash, as the wait would be considerable to get the was Very slow service. An oil change shouldn't take 2.5 hours. I was offered my car back without a wash, as the wait would be considerable to get the wash done. I simply didn't have that much of my day to commit to getting basic preventative work done on the car. More

Grate service, the employees very nice and available to answers questions, thanks for the service answers questions, thanks for the service More

Service was fast and efficient. Service advisor was helpful and quick to imitate with the problems I had with my GTI Service advisor was helpful and quick to imitate with the problems I had with my GTI More

Everything was taken care of perfectly and we were able to have everything completed in one day. to have everything completed in one day. More