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Lakeland Volkswagen
Lakeland, FL
2,933 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,933 reviews
August 31, 2022
Took my vehicle in for a diagnosis. I was asked if I had a warranty and I replied that I no longer had a CPO warranty but wanted to determine if my issue would be covered under the ext I was asked if I had a warranty and I replied that I no longer had a CPO warranty but wanted to determine if my issue would be covered under the extended emissions warranty. Waited around for 3 hours only to be told I no longer had coverage under emissions warranty and was charged the diagnosis fee. I’d like to recommend a better business practice. Determine first if someone has ANY warranty coverage before charging them a diagnosis fee, ESPECIALLY if they are unsure of coverage in force. Had I known my emissions warranty expired in March, I wouldn’t have wasted my time and more importantly money on a diagnosis. Other than that, my service rep was friendly and attempted to secure a Good Faith repair request for the work that was denied. More
by ramosjetfan
Verified CustomerEmployees Worked With
Katlyn
August 31, 2022
The customer service from Katlyn was great. However being told that the car needed a new engine air filter and a new cabin air filter without them having been removed for inspection seems prett However being told that the car needed a new engine air filter and a new cabin air filter without them having been removed for inspection seems pretty fishy in my opinion. Additionally for a coolant alarm to go off immediately after leaving the shop when they were asked to check all of the fluid levels also seems like it shouldn’t have happened. More
by skmekingusa
Employees Worked With
Katlyn Oldham
August 30, 2022
This was my first time at this dealership and the experience with the service department was easy, professional and my contact, Jeff, put my mind at ease from the first conversation with him. It was experience with the service department was easy, professional and my contact, Jeff, put my mind at ease from the first conversation with him. It was the type of experience you hope to have any time you have to bring your car for service, expected or for an unexpected repair. More
by amqostali
Employees Worked With
Hiram Mendez Mounier, Jeff Perard
August 28, 2022
The employees were very nice and easy to work with. The dealership was well kept and clean. The dealership was well kept and clean. More
by Fig
August 26, 2022
Pleased with serviced and auto agreements looking forward to enjoying my vehicle will make sure I recommend to others to enjoying my vehicle will make sure I recommend to others More
by Paradisebaydj53
Employees Worked With
August 25, 2022
It took 2. 5 hrs for an oil change. Poor service, made us wait because they were short staff. They should have called us and we could have re-scheduled! 5 hrs for an oil change. Poor service, made us wait because they were short staff. They should have called us and we could have re-scheduled! More
by petepetridis
Employees Worked With
Matthew Lindberg
