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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,950 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,950 reviews

February 23, 2025

Bad service. I was in Lakeland to oil change. After the service my car started to leaking. I back again and the Lakeland told me that I need to spend 3200 dolar More

by NELSON.RICARDO.MORAES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg, Katlyn Oldham
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Mar 01, 2025 -

Lakeland Volkswagen responded

Hi Nelson, We are genuinely sorry to hear about the issue you've encountered with your vehicle. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. We would love the opportunity to look into this further. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns and work toward a resolution.

February 23, 2025

To be honest, I am really not trying to write out a bunch of words More

by pouncingpuma13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Report | Print
Feb 25, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for the 5-star review! We're thrilled to hear you had a great experience at Lakeland Volkswagen. We truly appreciate your feedback and look forward to assisting you again in the future!

February 22, 2025

I had great service and got an amazing car! I was treated fairly and enjoyed my experience! More

by dawnwade76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
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Feb 25, 2025 -

Lakeland Volkswagen responded

Hi Dawn, Thank you for sharing your positive experience! We're thrilled to hear that you received great service and found the perfect car. It’s wonderful that you felt treated fairly and enjoyed the process. We appreciate your feedback and look forward to serving you again in the future!

February 22, 2025

Everyone was very friendly. Tech found the issue right away and fixed it. I will definitely come back More

by Trbl131313
Recommend Dealer
Yes
Employees Worked With
Saul Arzola
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Feb 25, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're so glad to hear that our team was able to quickly identify and fix the issue with your vehicle. We truly appreciate your business and look forward to serving you again in the future!

February 22, 2025

I always receive top notch service from Lakeland Volkswagen. They keep me informed if anything additional needs to be addressed and the cost. My car is always returned washed! More

by mariahinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Report | Print
Feb 25, 2025 -

Lakeland Volkswagen responded

Hi Maria, Thank you for your continued trust in Lakeland Volkswagen! We're thrilled to hear that you've consistently received top-notch service and appreciate our transparent communication. We’re also glad you enjoy the extra touch of having your car washed. Looking forward to your next visit!

February 22, 2025

The dealership itself i would give a 2 maybe 3 star. We don't buy from this dealer as Brandon and south Orlando are much better. The service department is probably one of the worst we have seen. You se More

by John007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
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Feb 25, 2025 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

February 19, 2025

It was a pleasure buying a car with no stress, gimmick or pressure. We love, Jeff.! Thank you for a great experience! We love the car! More

by conniemccombbrown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Lakeland Volkswagen responded

Hi Connie, Thank you for sharing your experience! We're glad Jeff made the process stress-free and enjoyable. Enjoy your new car, and let us know if you ever need anything!

February 18, 2025

Appointment went well. Took my car on time. Had it completed on time. Very friendly throughout. That’s all I ask or need. More

by robinwhite1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
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Feb 19, 2025 -

Lakeland Volkswagen responded

Hi Robin, thank you for your feedback! We're glad to hear that your appointment went smoothly and that everything was completed on time. We truly appreciate your kind words and look forward to assisting you again at Lakeland Volkswagen!

February 15, 2025

All my interactions with this dealership have been positive, they have always been polite and professional. More

by JMOTTOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Report | Print
Feb 17, 2025 -

Lakeland Volkswagen responded

Hi, thank you for your kind words! We're so happy to hear that your experiences with us have been positive. Our team strives to provide polite and professional service every time, and it’s wonderful to know that we’ve met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future!

February 15, 2025

Polite and friendly! But took longer than expected so I didn't get a courtesy car wash More

by DSTEMPLE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Report | Print
Feb 17, 2025 -

Lakeland Volkswagen responded

Hi, thank you for sharing your feedback! We're glad to hear that you found our team polite and friendly. We apologize for the longer wait time and understand how important the courtesy car wash is. We’ll certainly take your comments into consideration as we strive to improve our services. We hope to provide you with an even better experience next time!

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