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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,949 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,949 reviews

February 15, 2025

Had an 9am appointment for an oil change. Checked in at 8:45-8:50am. Car wasnt finished until 11:30am. The oil change costed $143. I will be going to the Regal chevy service department so I c More

by Clgunter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg, Katlyn Oldham
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Feb 17, 2025 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

February 15, 2025

I have only had great experiences in my dealings with the service department at Lakeland VW. The trio within the service center of Katlyn, Ashley and Saul are very attentive, they keep me in the loop in reg More

by pjmedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley in Service department, Saul in the Service department, Hiram Mendez Mounier, Katlyn Oldham
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Feb 17, 2025 -

Lakeland Volkswagen responded

Hi, thank you so much for sharing your experience! We’re thrilled to hear that Katlyn, Ashley, and Saul have provided you with excellent service. It’s great to know they’ve kept you informed throughout the process. We truly appreciate your trust in us, and we look forward to continuing to provide you with top-notch service.

February 14, 2025

The people in service are great! We just bought this used tiquan and started having problems with it and they took care of us quickly. More

by PHENOIX117932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul was great. Not sure of the techs name. They all did a great job
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Feb 15, 2025 -

Lakeland Volkswagen responded

Hi, we're glad our service team at Lakeland Volkswagen took care of you quickly! Thanks for trusting us with your Tiguan—we're here whenever you need us.

February 11, 2025

Great treatment and excellent service from the advisor. AAA. I recommend her for take care of you. More

by luisbaezortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Report | Print
Feb 12, 2025 -

Lakeland Volkswagen responded

Hi Luis, thank you for your kind words! We're so glad to hear you had a great experience with our advisor and that you felt well taken care of. We truly appreciate your recommendation and look forward to seeing you again at Lakeland Volkswagen!

February 06, 2025

Bad service. I needed to do oil change. One week after the job my car started to Oil leaking. I went back to the dealer thinking it was the loose oil filter or t More

by NELSON.RICARDO.MORAES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Report | Print
Feb 12, 2025 -

Lakeland Volkswagen responded

Hi Nelson, we’re sorry to hear about your experience. We take concerns like this seriously and would like the opportunity to address them. Please reach out to Jared Diveley at jared@lakelandvw.com so we can look into this further.

February 06, 2025

The Service was great very friendly. I will definitely be back to see Volkswagen. thank you More

by wtamjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
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Feb 07, 2025 -

Lakeland Volkswagen responded

Hi, thank you for your kind words! We're glad you had a great experience at Lakeland Volkswagen. We look forward to seeing you again!

February 04, 2025

The work was done correctly and in less time than originally planned. It was a good experience. More

by thomashecksel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Report | Print
Feb 04, 2025 -

Lakeland Volkswagen responded

Thomas, we’re so glad to hear that your experience was positive and that the work was completed efficiently! We always aim to get things done right and on time. Thank you for sharing your feedback, and we look forward to assisting you again in the future!

February 04, 2025

nice place, near a number of used car dealers. i would prefee service contracts not be in window sticker listings. More

by CHUM1TWO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Jackson
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Feb 04, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback! We're glad to hear you had a positive experience with us. We also appreciate your suggestion regarding the service contracts. We always aim to improve our processes and will consider your input moving forward. If there's anything else we can assist with, feel free to reach out!

February 03, 2025

Very nice customer service, however, you need improving in communication. There were times I was told that they would call me back and never did. Ended up leaving my car there for 4 days to get work comple More

by zorayac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Report | Print
Feb 04, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your feedback. We truly apologize for the communication issues and any inconvenience this caused during your visit. We strive to provide exceptional service, and we clearly fell short in your case. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns and make things right. We appreciate your input and will work on improving our processes moving forward.

February 01, 2025

Great service from Ashleigh and the shop. Efficient, professional, knowledgeable and courteous. Thank you. Richard Smith More

by Richard Irish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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Feb 04, 2025 -

Lakeland Volkswagen responded

Thank you, Richard! We're thrilled to hear about your positive experience with us. Our team strives to provide efficient, professional, and courteous service, and we truly appreciate your kind words. We look forward to assisting you again in the future!

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