Lakeland Volkswagen

Carlos at Lakeland VW was an excellent guide on our car shopping trip. Friendly, knowledgeable and no pressure. We are VERY happy with our new Tiguan! shopping trip. Friendly, knowledgeable and no pressure. We are VERY happy with our new Tiguan! More

The service was great . They are always veery helpful with my Volkswagen Jetta. Thank you They are always veery helpful with my Volkswagen Jetta. Thank you More

Nobody likes having to take their car to get serviced, but I can say that Lakeland VW does their very best to make sure the process is as painless as possible. I have never had a bad interaction with any but I can say that Lakeland VW does their very best to make sure the process is as painless as possible. I have never had a bad interaction with any of the service team and they always make me feel like I'm the most important customer in the world. That is what separates a transaction from "good customer service". Cheers again Lakeland VW team! More

I was traveling from Florida back home to Huntsville, AL when my vehicle developed mechanical problems. From my initial call to the service department, all actions were exceptional. I'm a long-time customer when my vehicle developed mechanical problems. From my initial call to the service department, all actions were exceptional. I'm a long-time customer of VW, having purchased eight vehicles from the Delray Beach VW and Huntsville, AL Dealerships, the services and assistance, I received from the Lakeland Dealership was outstanding. I was really taken care of and was able to get back on the road. Bravo Lakeland VW. More

It was a pleasure working with a dealership with honesty and integrity and highly recommend them and integrity and highly recommend them More

Ashleigh was amazing, Great Service Advisor willing to help and keep me updated. Thank you! help and keep me updated. Thank you! More

Ashleigh Hernann and Dan the master mechanic are truly amazing! Knowledgeable professionals that are friendly and helpful always amazing! Knowledgeable professionals that are friendly and helpful always More

Service department is very slow and nonchalant. It took a week to get an appointment. I scheduled first thing in the morning got there early. They told me it would only be one hour for an oil chang It took a week to get an appointment. I scheduled first thing in the morning got there early. They told me it would only be one hour for an oil change.. I told them I did not need a car wash or anything like that. It took two hours and they washed my car.. at an hour and a half. I went to them and said I had another appointment in 30 minutes and needed to be out of here. The lady at the counter could care less and went on about her business and said she would get to asking the service person where my car was.. I stood around for 10 minutes and she never got to it. I pushed Moore to the point where another service person could see my frustration and got up to help me.. they said they're bringing my car around and after 10 minutes of waiting in the sun for it to be brought around it still wasn't brought to me. I went in to ask them and they said they were getting it even after I said I did not want a car wash because I needed to leave. They washed the car which delayed the whole process.. zero communication going on and I was not happy. Does not take two hours for a simple oil change. More

This dealership is a very clean facility and the staff is very friendly. Service was completed by the promised time. very friendly. Service was completed by the promised time. More

This repair was stressful and costly, but Ashley helped immensely with everything. VERY much appreciated!! immensely with everything. VERY much appreciated!! More