Lakeland Volkswagen

Troubles Corrected I brought my VW up to have it re-evaluated for a problem I had been having. From start to finish, Lyndsay was there to help me and answer all of my qu I brought my VW up to have it re-evaluated for a problem I had been having. From start to finish, Lyndsay was there to help me and answer all of my questions. She always looks out for my best interests as a consumer and a person! I would recommend her to everyone! More

Highly recommend Our experience at Lakeland VW was excellent; the staff there are true professionals. Our Salesperson was Israel Gerena and he was a real pleasure to w Our experience at Lakeland VW was excellent; the staff there are true professionals. Our Salesperson was Israel Gerena and he was a real pleasure to work with, was very detailed, answered all our questions and was very kind. Charles the Sales Manager was also a pleasure to work with. We would definitely buy another car from them and highly recommend. More

Great dealership Our experience with Michelle, Jared And Jeff was excellent. They are all extremely honest and professional in their respective roles. On our first vis Our experience with Michelle, Jared And Jeff was excellent. They are all extremely honest and professional in their respective roles. On our first visit, Michelle was our salesperson and Jeff was the sales manager. Generally, when visiting a car dealership one must have their antenna up since the sales people are usually very aggressive, pushy and dishonest. On our very first visit this was certainly not the case so we were encouraged to stay in touch and return. We were actually doing the ground work for our daughter who did not have have the time to do the necessary research. Michelle even came in on her day off to help us and she found us a Jetta with everything our daughter wanted. We made a down payment and left to return the following day, a Saturday, with our daughter. On this Saturday, our daughter test drove the car with Michelle, she explained all the features and started the process to get the car detailed etc. as we all waited for the finance person to start the finance process. After about 45 minutes Larry entered the room where we were and said he was ready to do the necessary paperwork. Instead of first explaining the process and the details of the paperwork he was just asking our daughter to sign stuff with no mention of the finance rate or monthly payment. So, at a convenient point we stopped him and asked to know the interest rate and monthly payment. Needless to say our entire pleasant experience went downhill from this point. Larry is that typical car salesman...rude, aggressive and obnoxious. He was raising his voice at us and even told me that he will kick me out of the office and our daughter will not get the car. I was certainly not going to tolerate him yelling and screaming at me. When we asked that we see his manager because he was not listening to anything we had to say about the ridiculously high interest rate he was offering and the fact that Michelle and Jeff were fully aware of everything we were saying....that nothing finance related was agreed upon the previous day because our daughter was not there...he became even more irate, further attacked us like an unleashed pitbull and responded by saying that he was the highest manager there. However, since things were not getting any better we insisted on seeing Jeff because our daughter was fully intimidated by now, crying and just wanting to leave the dealership forgoing the car buying experience. Larry eventually left and Jeff came into the room. Jeff soon realized what was causing the high interest. Larry had never asked us about our down payment but proceeded to finance the car with just the deposit we had put the day before to hold the vehicle for our daughter. At this point Jeff asked Jared to finish our deal. Jared is an amazing person. He explained the process, re-negotiated a new interest rate based on our down payment and closed the deal to everyone’s satisfaction. Michelle spent a lot of time after this entire incident to make sure that our daughter, who at this stage was fully overwhelmed with all of the previous aggression by Larry and not as comfortable as she normally would have been buying her new car, was calm, happy and capable of driving herself home. She once again explained the features etc and our daughter left her usual happy self. Michelle even called her the following day to make sure all was well. Michele is a very caring and honest sales person. Thanks again to Michelle, Jared and Jeff. We highly recommend all three of these folks and this dealership giving them all 5 stars. Keep far away from Larry. More

Always a pleasure Never an issue at Lakeland VW! I went for an oil change. Lyndsay kept me updated the whole time, even called me several times to make sure I could get Never an issue at Lakeland VW! I went for an oil change. Lyndsay kept me updated the whole time, even called me several times to make sure I could get my car in time before they close. Strongly recommend them for any service needs! More

Love good work! We have been going there since 2005. we have always received good service at a fair price. they’ve always been the most accommodating people there is We have been going there since 2005. we have always received good service at a fair price. they’ve always been the most accommodating people there is to deal with. I will continue to bring my VW Passat to Lakeland. More

Great no hassle best price within 100 miles Excellent no pressure sales and customer service. They offered the best price and were responsive with all my questions and ensured I understood all Excellent no pressure sales and customer service. They offered the best price and were responsive with all my questions and ensured I understood all specific pricing details. More

Pleasant and efficient Took a risk by driving three hours to buy my VW and went home thoroughly satisfied with the experience. No last minute surprises and no undue pressure Took a risk by driving three hours to buy my VW and went home thoroughly satisfied with the experience. No last minute surprises and no undue pressure. More

NO SERVICE Service department are not what one would expect for a VW dealership. An appointment had been made for service that would entail dropping Vehicle ove Service department are not what one would expect for a VW dealership. An appointment had been made for service that would entail dropping Vehicle overnight. Arrangements had been made to pick up a loaner during the initial scheduling of appointment and confirmation of a loaner in subsequent follow up phone calls. Short version is they did not provide a vehicle, for which I could of made arrangements for a rental. This is not the first unfavorable experience with this service department which we just overlooked however it will be the last one. More

Just bought a Jetta 🤩 Excellent car buying experience! Dave came in on his day off to assist in buying car I wanted. Would highly recommend this dealership to anyone buying Excellent car buying experience! Dave came in on his day off to assist in buying car I wanted. Would highly recommend this dealership to anyone buying a VW More

Best Dealership Ever The service from Dave and Jared was incredible. Me and my husband went in with that very uncomfortable feeling of "oh no salesmen" but Dave completely The service from Dave and Jared was incredible. Me and my husband went in with that very uncomfortable feeling of "oh no salesmen" but Dave completely changed the game for us. We will be recommending to all of our friends and definitely coming back for all of our future car needs. Thank you Lakeland VW for changing our minds about dealerships! More