Lakeland Volkswagen

Scratch Had a scratch from factory but salesman was true to his word and had vehicle taken care of so it would be good as new. Had a scratch from factory but salesman was true to his word and had vehicle taken care of so it would be good as new. More

Car repair Awful experience paid 776 dollars said was thermostat.1 week later same problem said was something different wanted 510dollars. Dont recommend to anyo Awful experience paid 776 dollars said was thermostat.1 week later same problem said was something different wanted 510dollars. Dont recommend to anyone really felt like taken advantage of. More

Horrible Experience Took a week to even xxxxx the issues with my car. Then sent me to body shop, then my car sat there for a week. I ended up turning my car back in and b Took a week to even xxxxx the issues with my car. Then sent me to body shop, then my car sat there for a week. I ended up turning my car back in and buying a Ford Explorer after making 3 car payments and only driving my car a total of 6 weeks in 3 months. Horrible customer service. Lazy people, no follow up unless I called, then manager would avoid my calls. He would have them tell me he was in meetings, when I knew that wasn’t true. The issues ended up being the dealerships fault (they didn’t tell me the car had been wrecked with only 2500 miles), but regardless of who’s fault, they avoided me, barely worked on my car to try to find issue. I’ve sent people to Tampa because I would NEVER want my friends or family having to use the service department in Lakeland. There was always a long line at the door and only 1, maybe 2 people working. they need to be trained by Bartow Ford’s staff. They would learn so much from them. It was AMAZING at the difference between their staff and yours. We ended up buying 3 new cars there within a month because everyone was top notch, professional and very kind and respectful! Take Note!!! More

Best New Car Experience Ever! I have purchased and leased many vehicles in my 53 years and my experience with Lakeland VW by far exceeded other dealerships in every way! I made an I have purchased and leased many vehicles in my 53 years and my experience with Lakeland VW by far exceeded other dealerships in every way! I made an appointment for a test drive and when I arrived the vehicle was waiting for me with the air running. My salesman knew the vehicle inside and out. I fell in love with the safety & technology features and the way the 2019 Atlas drove. My husband was not with me, so I told my salesman (Trey Chapman) I’d talk to my husband and hopefully I’d be back the next day. Trey went the extra mile and made a video of the vehicle I was interested in so I could show my husband; that was definitely a first for me! Needless to say, we both returned the next day and I am now the proud leaser of a 2019 Atlas! More

Great experience After recently visiting several dealerships in the hunt for a vehicle, this was the best experience. Dave was extremely helpful and I never felt any p After recently visiting several dealerships in the hunt for a vehicle, this was the best experience. Dave was extremely helpful and I never felt any pressure. The customer service was excellent and we were in and out very quickly. Thank you for all of your help — we love our new vehicle! More

Yes, but Although Lakeland Volkswagen has always been very good to me and have done service on all my VWs well, my current car a 2018 Tiguan SE has been nothin Although Lakeland Volkswagen has always been very good to me and have done service on all my VWs well, my current car a 2018 Tiguan SE has been nothing but trouble since I bought it and for the same problem. The AC will periodically blow hot air out of the driver’s side vents. They have replaced almost all the the parts involved with the system over the last year and we thought it was fixed when they replaced the control unit. Today as we were driving home from West Palm the driver’s side vent blew 143.9 degrees when the system was set on 69 degrees. More

Beat dealership experience ever! By far the absolute best and quickest dealership experience my husband and I have ever had! (And we have bought and traded in a lot of cars) We drove By far the absolute best and quickest dealership experience my husband and I have ever had! (And we have bought and traded in a lot of cars) We drove all the way from south of Sarasota looking at a specific car and we left with that specific car! Brad our salesman was honest and on it! The gentleman in finance was also wonderful. We have been recommending Lakeland Volkswagen to everyone. Definitely worth the drive, we would do it again in a heart beat. Thanks so much guys! More

Dedicated Sales Professionals Still Exist! Picked up a new Tiguan 2019, couldn’t be more pleased with the courtesy, consideration and sheer professionalism of an Individual named Trey Chapman. Picked up a new Tiguan 2019, couldn’t be more pleased with the courtesy, consideration and sheer professionalism of an Individual named Trey Chapman. This is my second vehicle from Lakeland Volkswagen. Yes it was a long drive, Yes it was definitely worth it, yes I would do it again .......They really are that good!!!!! More

Excellence I am happy and grateful for the service, patience and the attention. Dave Shepard did a great service. I recommend it. Thanks for the help. I am happy and grateful for the service, patience and the attention. Dave Shepard did a great service. I recommend it. Thanks for the help. More

Great and enjoyable experence I walked in knowing exactly what i wanted, Hiram helped me get into the car i wanted and Jared was able to get me the best financing available. I walked in knowing exactly what i wanted, Hiram helped me get into the car i wanted and Jared was able to get me the best financing available. More