Lakeland Volkswagen

Stress free It was a very pleasant experience and the staff were very helpful and courteous. All my questions were answered in a timely manner and everything was It was a very pleasant experience and the staff were very helpful and courteous. All my questions were answered in a timely manner and everything was explained in great detail. The staff were very attentive and good with follow up calls. More

Lots of engine lights on Took a while to get a loaner car but everything was fixed in a couple of days. Service advisor Lindsay is very professional and nice. Took a while to get a loaner car but everything was fixed in a couple of days. Service advisor Lindsay is very professional and nice. More

Tire replacement Great prompt service! Got me in right away and when they found out it would be longer than expected a loaner was made available to me immediately. Great prompt service! Got me in right away and when they found out it would be longer than expected a loaner was made available to me immediately. Great customer service from Lindsay in service. More

Started good and ended mad My car was taken care of but it was also damaged and the dealer tried to cover it up without telling me.i appreciate the work done but I would not hav My car was taken care of but it was also damaged and the dealer tried to cover it up without telling me.i appreciate the work done but I would not have been upset if they would have been honest.my rocker panel on passenger side looks like they put it on the lift wrong and dented the rocker and replaced black rocker molding and left dent in rocker panel. This is about as unprofessional as it gets.i am very disappointed and will not return to Lakeland vw More

Transmission Filter & Fluids I mistakenly scheduled the transmission service for 1130. It's an all day job. Literally open to close the following day. They can't work with hot flu I mistakenly scheduled the transmission service for 1130. It's an all day job. Literally open to close the following day. They can't work with hot fluids. The staff was most congenial. The chairs were almost soft enough to sleep in, almost. Extremely friendly service. More

Satisfied all around with staff and service. I was completely satisfied with the inspection and service to my vehicle. I was glad I had the road hazard insurance which covered replacing one of my I was completely satisfied with the inspection and service to my vehicle. I was glad I had the road hazard insurance which covered replacing one of my wheels and the labor involved. I also appreciated the loaner car as we had to wait on parts to repair the damage to my wiring harness! All in all it was a very satisfying experience. Thanks for a job well done! More

Great Service I have gone to Lakeland VW for 8 years now and would not take my VW anywhere else. Their customer service is always excellent!! thank you Lakeland VW I have gone to Lakeland VW for 8 years now and would not take my VW anywhere else. Their customer service is always excellent!! thank you Lakeland VW More

Surprise purchase I took my-sister-in-law Sandy,to see the 2019 Atlas,she loved it. So did my wife. Best style and warranty in a 3 row vehicle in this class, plus half I took my-sister-in-law Sandy,to see the 2019 Atlas,she loved it. So did my wife. Best style and warranty in a 3 row vehicle in this class, plus half the price! So I bought one for my wife. Sorry Sandy More

Bought another new car Thanks to Brad for helping us purchase a new passat for our daughter for her sixteenth birthday. He was very helpful along the way as it was a few mon Thanks to Brad for helping us purchase a new passat for our daughter for her sixteenth birthday. He was very helpful along the way as it was a few months in the planning. More

Excellent customer service. Hiram was excellent and so was the finance manager. I’d come back again and I’ve already told people to come there to buy their next vehicle. Hiram was excellent and so was the finance manager. I’d come back again and I’ve already told people to come there to buy their next vehicle. More