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Lakeland Volkswagen
Lakeland, FL
2,964 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,964 reviews
January 07, 2019
I brought my car in for service and left with a new car I brought my leased vehicle in for service and ended up leaving with a brand new car. I love be of Lakeland. Very friendly and professional. I brought my leased vehicle in for service and ended up leaving with a brand new car. I love be of Lakeland. Very friendly and professional. More
by SALLYSHELL
Verified CustomerEmployees Worked With
Israel Gerena
January 07, 2019
Great The new girl in the service area did a great job of taking care of things while i waited, unfortunately i don't remember her name, but she made sure I The new girl in the service area did a great job of taking care of things while i waited, unfortunately i don't remember her name, but she made sure I was able to get in and out as quickly as possible More
by ARCONUS85
Employees Worked With
Brian Woerdehoff, Gary Downey, Jonathan Fiermonti
January 05, 2019
Best sales service! Trey Chapman has become our go to guy when we need a new VW. (We now have 3!) He exemplifies what customer service should be- a great relationship. Trey Chapman has become our go to guy when we need a new VW. (We now have 3!) He exemplifies what customer service should be- a great relationship. We share our needs and wants and he listens and always helps us to make an informed decision. We will be needing a 4th car in the coming year and we will always look to Trey - who has now become a trusted friend. More
by J Saldana
Employees Worked With
Jared Miller, Lawrence "Trey" Chapman
January 05, 2019
Very helpful service during holidays Helped us get home after a major breakdown over the holidays left us stranded. Very thankful it was covered under warranty. Lindsay in service kept us Helped us get home after a major breakdown over the holidays left us stranded. Very thankful it was covered under warranty. Lindsay in service kept us in the loop as parts came in, very helpful and got us fixed up quickly and back on the road. Car is running excellent and couldn’t be happier with the quality of work. More
by Tig101
Employees Worked With
Lindsay in service
January 04, 2019
Quick fast service Called in and was able to bring my car in same day. Was fixed quickly and professionally. Service dept had part and replaced it same day I brought it Called in and was able to bring my car in same day. Was fixed quickly and professionally. Service dept had part and replaced it same day I brought it in. More
by Bianca1954
Employees Worked With
Jonathan Fiermonti
January 04, 2019
Great Israel was a great help and helped me to get the car I wanted. He walked me through every step of the way and showed most of the functions I needed to Israel was a great help and helped me to get the car I wanted. He walked me through every step of the way and showed most of the functions I needed to operate the car. Excellent! More
by GONZALEZ.JACOB777
Employees Worked With
Jared Miller, Israel Gerena
January 04, 2019
Happy, Happy, Happy Drove over two hours away to this dealership. Really enjoyed working with Larry and everybody at Lakeland Volkswagen. It was a low stress and quick ex Drove over two hours away to this dealership. Really enjoyed working with Larry and everybody at Lakeland Volkswagen. It was a low stress and quick experience. Will take the drive again to come and buy another vehicle when the time comes! More
by jduggan
January 03, 2019
Unwilling to deal even $1 off listed price If I didn't want the exact used SUV I purchased I would have never dealt with these guys. They wouldn't even take a minute verify and look up a p If I didn't want the exact used SUV I purchased I would have never dealt with these guys. They wouldn't even take a minute verify and look up a paint code when I called to ask the paint color of the car. The salesman was easy to deal with but his used sales manager seemed unwilling to negotiate and didn't even come out to shake my hand when I drove up to test drive car. Take a pass on this dealership, if you read the "vision statement" that Jared has on the dealer website the realty of my "customer experience" couldn't be farther from their vision. Customer centric they are not. Additionally, I asked the vehicle be detailed prior to shipping and it showed up dirty with water spots and corrosion all over the wheels. Something I specifically asked 3 times to have polished out. Poor follow through. More
by UsedVehicle
January 03, 2019
Routine Maintenance The guys were very helpful...as usual! They got me on for service with short notice on New Year's Eve. Thanks again Jonathan and Brian. Art The guys were very helpful...as usual! They got me on for service with short notice on New Year's Eve. Thanks again Jonathan and Brian. Art More
by arthur.torro
Employees Worked With
Brian Woerdehoff, Jonathan Fiermonti
January 03, 2019
Great!! All were friendly and helpful. Lyndsey was my service advisor and helped me along the way. Will keep going back on my VW Passat. Thanks All were friendly and helpful. Lyndsey was my service advisor and helped me along the way. Will keep going back on my VW Passat. Thanks More
by gmdasher
Employees Worked With
Lyndsay Baker , Brian Woerdehoff
