Lakeland Volkswagen

I only drop off the car I don’t stay I never had problem after the car left the shop or the same problem. I will take my car there again if need too. Thank you guys I never had problem after the car left the shop or the same problem. I will take my car there again if need too. Thank you guys More

2014 Bug convertable Irritating interruptions (numerous) of sale finalization by individuals wanting to take a group picture of staff in spite of closing officer's attempt Irritating interruptions (numerous) of sale finalization by individuals wanting to take a group picture of staff in spite of closing officer's attempt to get them to leave him [and us] alone until he could finish the deal. Very unprofessional even on the 31st of October! More

Not at all impressed I dropped my vehicle off before the opening of the service center because I had to be at work. I called the service advisor when they opened and sta I dropped my vehicle off before the opening of the service center because I had to be at work. I called the service advisor when they opened and stated that I needed and oil change and tire rotation. The advisor confirmed my request and stated that it would be complete by the end of the day along with a recall due to a software update and a courtesy wash and vacuum. Later in the afternoon I received a phone call from said advisor and he recommended a replacement of all four tires due to excessive wear pushing a end of the month special to buy 3 get one for a penny. I deneied the deal due to knowing my tires only had 30,000 miles on them. I paid over the phone for my service because I wouldn’t be able to pick up my vehicle until after the service center was closed. When I showed up my vehicle had not been washed or vacuumed, upon further inspection, my tires had not be rotated and it was difficult to tell the oil had been changed because the service sticker on the inside of the windshield hadnt been replaced. To say the least I was frustrated. I will not be coming back to Lakeland WV ever again and I won’t be recommending service to anyone. More

Great service Had emergency situation. My window would not go up. Service appt made & fixed that day.Glad that they had the defective part in stock so it could be r Had emergency situation. My window would not go up. Service appt made & fixed that day.Glad that they had the defective part in stock so it could be repaired same day More

Re-call work The dealership was on time, thorough, polite and informative about the scheduled work.they pointed out a few thinhs i shoild have done to my car but d The dealership was on time, thorough, polite and informative about the scheduled work.they pointed out a few thinhs i shoild have done to my car but didn't push me into comitting to the work. I will definitely come back here for future srvice. More

Exciting, easy, simple I would recommend this car dealership to anyone!! Great people with great knowledge. I walked in very nervous and left there reassured that I made the I would recommend this car dealership to anyone!! Great people with great knowledge. I walked in very nervous and left there reassured that I made the right choice. I love my new car!! More

Amazing experience!! Dave really did an amazing job - he was very determined to do anything we needed to get into our vehicle, but was not pressuring at all. He was also v Dave really did an amazing job - he was very determined to do anything we needed to get into our vehicle, but was not pressuring at all. He was also very informative in giving us every option available to us. Highly recommend!!! Jared was also very informative and efficient. He answered all of our questions and also thoroughly explained details to us. More

Brian and Jonathan again provided great service The guys clearly reviewed all maintenance done and suggested future repairs to be done at a later date. They are friendly and very accommodating and The guys clearly reviewed all maintenance done and suggested future repairs to be done at a later date. They are friendly and very accommodating and professional. More

Poor customer service Dropped vehicle at 7:30 AM for leak and was told I would get a call before noon to let me know the issue and to procede from there. Had to call severa Dropped vehicle at 7:30 AM for leak and was told I would get a call before noon to let me know the issue and to procede from there. Had to call several times without any word about the car; finally around 4:30 called the service area to see if my advisor could be reached, but kept being transferred without any answer. Around 4:45 the advisor responded with the issue, but since closing time is 6PM it was too late to do anything. More

Great sales Dept. with David Sheppard Thank You David Sheppard for a "painless purchase". Must be the "Marine in you...Once a Marine, Always a Marine". Thanks Again for a great sales exp Thank You David Sheppard for a "painless purchase". Must be the "Marine in you...Once a Marine, Always a Marine". Thanks Again for a great sales experience. More