Lakeland Volkswagen

Great experience! I purchased a 2016 4-door Golf SE. This is my first Volkswagen vehicle. I worked with sales consultant, Hiram Mendez. He was professional and extre I purchased a 2016 4-door Golf SE. This is my first Volkswagen vehicle. I worked with sales consultant, Hiram Mendez. He was professional and extremely knowledgeable and excited about the product. Everyone that we met, including the GM and financial team were professional, friendly and a pleasure to work with. I would definitely recommend purchasing a vehicle from this dealership. More

Highly Recommend! I had a great buying experience at Lakeland VW! Trey Chapman was very knowledgeable, friendly and easy to work with. He helped me understand the finan I had a great buying experience at Lakeland VW! Trey Chapman was very knowledgeable, friendly and easy to work with. He helped me understand the financing process and worked with me to get the exact car I have been searching for! More

Pleasant experience, but limited. Lakeland VW is under 2 miles from my home. I've read multiple negative reviews on DealerRater, but the convenience (over a Tampa or Orlando drive) pus Lakeland VW is under 2 miles from my home. I've read multiple negative reviews on DealerRater, but the convenience (over a Tampa or Orlando drive) pushed me to evaluate Lakeland VW on my own. I am glad I did. I was able to come to agreeable terms on a certified pre-owned Passat purchase. My salesmen, Israel and Dave, were very helpful. The sales manager, Charles, understood my position without push back. The finance manager, Jeff, expedited the paperwork and didn't push unwanted extras on top of the deal. The caveat to the story is simplicity - I did not have a trade in; this seems to be what many negative reviews centered around. I would certainly recommend Lakeland VW on a straight purchase or lease. More

in and out quick! came into the lakeland vw service dept. for the 10k free maint. had no appointment be they took me right away. service rep. jonathan always treats me came into the lakeland vw service dept. for the 10k free maint. had no appointment be they took me right away. service rep. jonathan always treats me right. got the car back in no time all washed and looking good. service MGR. brian thanked me on my way out . will be back. More

Straightforward and Friendly I had a great experience with this dealership. It started with their website, they answered my inquiry quickly and was able to have a no pressure disc I had a great experience with this dealership. It started with their website, they answered my inquiry quickly and was able to have a no pressure discussion about new Volkswagens. After dealing with other VW dealerships in the area, I welcomed this change of tactic. Going to the dealership was a friendly experience and was able to find the vehicle I wanted. It was also one of the fastest processes I've had car shopping. They were helpful and answered all our questions. Plus, they were very gracious when I changed my mind on the vehicle I wanted. The price was great and the finance experience was excellent as can be. They gave us some great advice and I definitely recommend it's worth the drive for a good deal and car shopping experience. Go Lakeland. More

Best Car Buying Experience of my life Best car buying experience of my life. I hate car shopping, it takes hours and has, in the past, left me feeling like I was taken advantage of. That w Best car buying experience of my life. I hate car shopping, it takes hours and has, in the past, left me feeling like I was taken advantage of. That was not my experience at all with Lakeland Volkswagen. The salesman Trey was very personable and not at all pushy like a typical car salesman. The business manager who dealt with the loan information and money talk was very easy to talk with, very funny and ran through the process painlessly and as quickly as possible. All in all I would highly recommend Lakeland Volkswagen if you are in the market for either a new or used car. More

Liars and Cheats If you are trading in a lease to get another lease with Lakeland VW beware! We Casey Vanbellehem - (Sales & Leasing Consultant) & Jared Miller (Growt If you are trading in a lease to get another lease with Lakeland VW beware! We Casey Vanbellehem - (Sales & Leasing Consultant) & Jared Miller (Growth Manager) structured a deal to include my miles on my old lease and agreed upon a price. When I went to sign the paperwork and before signing the lease I asked for paperwork to sign that showed that the miles and the remaining payments on the car were covered. The Finance Manager at the time (Jared Miller) lied to me (said he couldn't give me anything that said that) he pointed to where it said $0 for what I owe. I thought everything worked out just fine until a month later I receive a bill saying that I owe $4k in overage mileage fees!!!! When I went in to discuss what had happened (Jared Miller) said he didn't care what happened or what Jared Miller had told me. He was not going to pay a dime of the overage miles. This was my third VW lease and the last lease I bought I was over on my miles but they worked it into the lease. Lakeland Volkswagen lied to me and can not be trusted. Watch out for this dealership!!!! More

Not honest! At all!! I own a 2013 Passat tdi with 25k miles and was looking to trade it in for a GTI. I was told by the salesman that VW would buy back my vehicle at the v I own a 2013 Passat tdi with 25k miles and was looking to trade it in for a GTI. I was told by the salesman that VW would buy back my vehicle at the value it was prior to the scandal since it was on of the vehicles affected. He also told me that the dealership has no say in the value that VW would give me. After the dealership looked at my vehicle it was rated as in excellent condition. I went ahead and asked what they would give for the trade and they came back with 12k. So prior to the scandal (6 months earlier) I looked up the value of my car and it was 21k. So basically the dealership knows VW would buy back my vehicle at around 19k but they were trying to under cut me and rip me off. I left immediately while the salesman was trying to offer me $500 extra off. This dealership is a joke and tries to capitalize on tdi scandal. I will never go back to this dealership and I will never buy another VW! More

totally a rip off otally a rip off for first time customer in Service Dept. I went there on 11/17/15 to service my 2012 Touareg to change brake pads. Before I went the otally a rip off for first time customer in Service Dept. I went there on 11/17/15 to service my 2012 Touareg to change brake pads. Before I went there I even made a phone call to ask them about the price. Whenever I stop the car I hear brakes squeaking so I wonder if that's the pads. After 2hrs waiting at the Service Dept they came back with an answer that it's the tires neede to be changed. I go over with the customer service and I didn't find a good deal on my tires. So I told them I don't want to change tires at this moment just brakes if there is something wrong. Brakes were fine. Since I turned down the tire offer, he charged me $85 just to check the brakes. This isn't the first time I check for brakes on this car. It doesn't cost that much to do this job. Last dealership I went to is in Atlanta, they don't have the parts available. They didn't charge me anything. My home is in Lakeland so I went there. After today I'd rather drive 60 miles to Orlando. I don't recommend this dealership. I will contact the VW America Inc. to let them know about this. Thank you for treating your first time customer like this. You made $85 bucks from me for doing nothing. More

Lacking Customer service after sale So I bought a Volkswagen jetta tdi from Lakeland Volkswagen 7/13/15 i had to wait till the next day to pick it up Because they had to reflash the c So I bought a Volkswagen jetta tdi from Lakeland Volkswagen 7/13/15 i had to wait till the next day to pick it up Because they had to reflash the computer I drove it home and and it randomly down shifts for no reason so I took it back with 70 miles on it they ordered part I got car back friday the 17th I drove it till Monday and it still has same issue I took it back to them monday the 20th with 300 miles on it they said they would replace it with a new one but at this point I feel I've been given the run around 8/1 and still no new car !!!!!! They assured me if after flashing the computer if car had issues they would swap it out no problem which is now not the case car is broke down at their dealership and I still don't have a replacement so buyer be wAre don't trust their word get it in writing or buy from someone you can trust More