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Lakeland Volkswagen

Lakeland, FL

4.3
2,920 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,920 reviews

April 12, 2025

Very professional! They took care of me and my car in a very professional manner, and the car service was completed with great quality. More

by plpc
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
Apr 13, 2025 -

Lakeland Volkswagen responded

Thank you for the kind words! We're glad to hear you were well taken care of and that the service on your vehicle met your expectations. We appreciate you choosing Lakeland Volkswagen!

April 12, 2025

It was just bad. Won’t be back for any type of service.No No. More

by molaconsults
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hiram Mendez Mounier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mahoney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Lakeland Volkswagen responded

We're very sorry to hear about your experience and that we fell short of your expectations. We’d appreciate the opportunity to learn more and try to make things right. Please feel free to reach out to Jared Diveley, at jared@lakelandvw.com at your earliest convenience. Your feedback is important to us.

April 11, 2025

Who is Larry Riddle? If that's the Finance guy I rate him a 5 The dealership was ok but I never really sat down and talked with the manager More

by BadHodaQuote
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Riddle
Apr 11, 2025 -

Lakeland Volkswagen responded

Hello, Thank you for your feedback! We’re glad to hear that Larry made a positive impression. We strive to make every aspect of your experience as smooth as possible. If there's anything we can do to improve, don’t hesitate to reach out. We appreciate you choosing Lakeland Volkswagen!

April 08, 2025

Extraordinary experience, got me in and out. Very interpersonal staff, not to pushy about the financial side (probably the best part I hate when sales members only want to talk numbers). 11/12 r More

by JAYBUCK96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Lakeland Volkswagen responded

Hi Jay, thank you for your kind words! We're thrilled to hear that you had such a positive experience with us at Lakeland Volkswagen. We truly appreciate your feedback and hope to see you again soon!

April 07, 2025

I was there for 2 flat tires repair. I have a safety drive insurance for my flats and the vw custmer service told me that the insurance company was closed that Saturday and was not true. More

by neidalizcruz
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Saul
Apr 08, 2025 -

Lakeland Volkswagen responded

Hello, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with both the insurance issue and the tire repair process. We understand how frustrating it can be, and we want to ensure that we help resolve this matter for you. Please reach out to Jared Diveley directly at jared@lakelandvw.com so we can address your concerns and look into the situation further.

April 05, 2025

Ashley, I believe was the lady’s name who helped me, was excellent in taking care of a surprise issue that was found during a recall appt. She understood that this was my only form of transportation and res More

by lisa@lisa.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Lakeland Volkswagen responded

Hi Lisa, Thank you for sharing your experience with us! We’re so glad to hear Ashley was able to assist you with the unexpected issue and make your visit more comfortable. We truly appreciate your kind words and are happy we could make the experience a positive one. We look forward to serving you again in the future!

April 05, 2025

My service experience has been excellent for my wife and myself especially from Kaitlyn who’s been wonderful More

by browneyedjandb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your positive experience with us! We're thrilled to hear that Kaitlyn has been so wonderful in assisting both you and your wife. We truly appreciate your feedback and look forward to providing you with excellent service in the future!

April 04, 2025

First time scheduling service for my case with Lakeland VW, Kaitlyn was very helpful from the get go. I explained what I needed she made some recommendations and even schedule a shuttle to make things easy More

by Emanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Lakeland Volkswagen responded

Thank you for the kind words, Emanuel! We're so glad your first service experience at Lakeland Volkswagen was a positive one. Kaitlyn truly goes above and beyond, and we're happy to hear she kept everything clear and convenient for you. We appreciate your trust and look forward to helping you again in the future!

April 03, 2025

Nice man. He seem to know a lot about the car business. He is a very nice man. More

by tiger100550
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Lakeland Volkswagen responded

Hi, thank you for your feedback! We're happy to hear that you had a positive experience with our team member. It's great that you felt he was knowledgeable and pleasant to work with. We appreciate your kind words and look forward to assisting you again!

April 03, 2025

Friendly and approachable staff member. Nice and clean waiting area and service was done in a timely manner. More

by lydl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
Apr 04, 2025 -

Lakeland Volkswagen responded

Hi, thank you for sharing your experience! We're glad to hear that our staff was friendly and approachable, and that you found our waiting area comfortable. We're also happy the service was completed in a timely manner. We look forward to seeing you again soon!

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