Lakeland Volkswagen

Execellent service they always inform you anything that needs to be done to your vehicle needs to be done to your vehicle More

I experience was great. As always everyone was professional and very helpful Totally awesome experience As always everyone was professional and very helpful Totally awesome experience More

Service provided took too long No one was consistently tending to my vehicle Thank you tending to my vehicle Thank you More

The dealership its self was okay but the Michelle the sales person was very unprofessional with certain comments. In my opinion I don’t believe it is necessary to tell a someone “ if I don’t feel comfort sales person was very unprofessional with certain comments. In my opinion I don’t believe it is necessary to tell a someone “ if I don’t feel comfortable with how you’re driving my vehicle I’m going to have you pull over so I can take over to head back to the dealership and ending the test drive”. Meanwhile I then didn’t feel comfortable fully testing the vehicle. The thing that really annoyed us during our time at the dealership was when Michelle said that she couldn’t do her part with the VW app and Electrify America, then blamed me for not being able to do her part because I simply downloaded the 2 apps. Then Michelle got annoyed because I wouldn’t help complete certain parts of the checklist until I could 1. Actually do the visual inspection of the vehicle considering there was already a damaged door handle. I was also asked after completing the checklist if I had any questions about any of the safety features or the Electrify America app. - I set up a service appointment for 1300 hours but when the sales person set u the appointment it had actually been set up for 01:00 ( 1am ). When I arrived for the appointment they were unaware of what I was there for and I advised it was about the door handle and that the replacement was coming from the showroom model, the service advisor had to talk to the sales managers. A few days later I noticed when they replaced the door handle they damaged the interior door panel. More

Quick, easy, kind, and clean waiting room! The employees were nice and the complimentary beverages were nice The employees were nice and the complimentary beverages were nice More

Wonderful Very attentive, helpful and customer oriented Okay, they were great, but this survey is a pain in the xxx Okay, they were great, but this survey is a pain in the xxx More

I bought the car from someone else. It came with a volkswagen warranty they did their best to accommodate my needs It came with a volkswagen warranty they did their best to accommodate my needs More

As always the service was superb. Everyone that I encountered was friendly and very helpful Everyone that I encountered was friendly and very helpful More

The scheduling is very easy and availability was plentiful. Drop off was easy, it's signed well and everyone is pleasant. Matthew is always helpful and courteous and the communication is good. Thank plentiful. Drop off was easy, it's signed well and everyone is pleasant. Matthew is always helpful and courteous and the communication is good. Thank you! More

Great Dealership service department goes above and beyond to make sure things are done correct. to make sure things are done correct. More