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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,832 Reviews
Call Service Center (863) 688-8112

1,832 Reviews of Lakeland Volkswagen - Service Center

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April 18, 2025

The service dept was very efficient in helping me get my car towed in and serviced. They kept me appraised of the status of my car during this 3 day ordeal More

by LINDYTINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul, Katlyn Oldham
Report | Print
Apr 19, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience! We're glad our service department could assist with towing and that they kept you informed throughout the process. We understand the importance of staying updated and appreciate your trust during this time. Thank you for choosing Lakeland Volkswagen!

April 18, 2025

Listened and communicated updates and was very attentive to all our requests She always greets me with a smile More

by rosaydac
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 19, 2025 -

Lakeland Volkswagen responded

Thank you for the great feedback! We're so glad to hear that our team member was attentive, communicative, and always greeted you with a smile. We truly appreciate your continued trust in Lakeland Volkswagen!

April 18, 2025

Listened and communicated updates and was very attentive to all our requests She always greets me with a smile More

by rosaydac
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Apr 19, 2025 -

Lakeland Volkswagen responded

Thank you for the great feedback! We're so glad to hear that our team member was attentive, communicative, and always greeted you with a smile. We truly appreciate your continued trust in Lakeland Volkswagen!

April 14, 2025

Friendly and speedy, they got me in and out all in the same day. They were informative and answered any questions I had. More

by duecydo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Report | Print
Apr 15, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for the great feedback! We're glad to hear our team at Lakeland Volkswagen provided friendly, efficient service and kept you well-informed throughout the process. We appreciate you choosing us!

April 13, 2025

Took my Atlas in for a quick recall. Was in and out in approximately 25-30 min. And that was including a complimentary wash. More

by earn3pizza
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley , Katlyn Oldham
Report | Print
Apr 13, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're glad to hear your Atlas was serviced quickly, and that you enjoyed the complimentary wash. We appreciate your feedback and look forward to assisting you again!

April 12, 2025

Very professional! They took care of me and my car in a very professional manner, and the car service was completed with great quality. More

by plpc
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham, Katlyn Oldham
Report | Print
Apr 13, 2025 -

Lakeland Volkswagen responded

Thank you for the kind words! We're glad to hear you were well taken care of and that the service on your vehicle met your expectations. We appreciate you choosing Lakeland Volkswagen!

April 12, 2025

It was just bad. Won’t be back for any type of service.No No. More

by molaconsults
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hiram Mendez Mounier, Katlyn Oldham, Michael Mahoney
Report | Print
Apr 13, 2025 -

Lakeland Volkswagen responded

We're very sorry to hear about your experience and that we fell short of your expectations. We’d appreciate the opportunity to learn more and try to make things right. Please feel free to reach out to Jared Diveley, at jared@lakelandvw.com at your earliest convenience. Your feedback is important to us.

April 11, 2025

Who is Larry Riddle? If that's the Finance guy I rate him a 5 The dealership was ok but I never really sat down and talked with the manager More

by BadHodaQuote
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Riddle
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Apr 11, 2025 -

Lakeland Volkswagen responded

Hello, Thank you for your feedback! We’re glad to hear that Larry made a positive impression. We strive to make every aspect of your experience as smooth as possible. If there's anything we can do to improve, don’t hesitate to reach out. We appreciate you choosing Lakeland Volkswagen!

April 08, 2025

Extraordinary experience, got me in and out. Very interpersonal staff, not to pushy about the financial side (probably the best part I hate when sales members only want to talk numbers). 11/12 r More

by JAYBUCK96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham, Michael Mahoney
Report | Print
Apr 08, 2025 -

Lakeland Volkswagen responded

Hi Jay, thank you for your kind words! We're thrilled to hear that you had such a positive experience with us at Lakeland Volkswagen. We truly appreciate your feedback and hope to see you again soon!

April 07, 2025

I was there for 2 flat tires repair. I have a safety drive insurance for my flats and the vw custmer service told me that the insurance company was closed that Saturday and was not true. More

by neidalizcruz
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Saul
Report | Print
Apr 08, 2025 -

Lakeland Volkswagen responded

Hello, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with both the insurance issue and the tire repair process. We understand how frustrating it can be, and we want to ensure that we help resolve this matter for you. Please reach out to Jared Diveley directly at jared@lakelandvw.com so we can address your concerns and look into the situation further.

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