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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,823 Reviews

1,823 Reviews of Lakeland Volkswagen - Service Center

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March 23, 2025

Good service she work faster and complete for the exelen for the company and costume More

by pjuan1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Mar 23, 2025 -

Lakeland Volkswagen responded

Thank you for the kind words! We’re so glad to hear you received great service and that everything was completed quickly and efficiently. Your feedback means a lot, and we appreciate you taking the time to share it!

March 23, 2025

I brought the vehicle in for work that Miguel Penso said it needed about 3 things and were under warranty. Got there with vehicle, got a courtesy ride home because I was told it would take all day. Got a ca More

by SANDI.RUDISILL
Recommend Dealer
No
Employees Worked With
Saul Arzola
Mar 26, 2025 -

Lakeland Volkswagen responded

Sandi, thank you for taking the time to share your experience. We understand how frustrating it can be to bring your vehicle in and not have the outcome you expected. We know your time is valuable, and we appreciate your patience. If you’d like to discuss your visit further, please feel free to reach out to Jared Diveley at jared@lakelandvw.com—we’d be glad to speak with you.

March 22, 2025

I drive over an hour to have my Atlas serviced at Lakeland VW. I pass at least two other VW dealerships on the way. I’ve tried all of them and none came close to the friendly staff and quality serv More

by LES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Mar 23, 2025 -

Lakeland Volkswagen responded

Thank you so much for your continued loyalty—it truly means the world to us! The fact that you drive over an hour and pass other dealerships to come see us says everything. We're thrilled that your experience, from purchase to service, has consistently stood out. Our team takes great pride in making every visit feel welcoming and worthwhile. We're grateful to be your trusted VW home!

March 22, 2025

Very good at keeping you updated with status and cost. Super helpful, as always with all my appts! More

by a.horn0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Lakeland Volkswagen responded

Thank you so much for the kind words! We're glad to hear you've consistently had a helpful and transparent experience with us. Keeping you informed and making your visits smooth is exactly what we aim for—looking forward to seeing you at your next appointment!

March 21, 2025

Work was completed on time on at the price that was quoted .. great dealership to have your car worked on. More

by WATKINS.JESSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Mar 22, 2025 -

Lakeland Volkswagen responded

Thank you, Jessie! We're glad to hear that the work was completed on time and at the quoted price. We appreciate your kind words and are happy to be your trusted dealership for car service!

March 21, 2025

I never give 5. 0. I will give them a 4.0 considering they were expected to be four hours and we’re done in three hours. Very courteous staff. More

by Gdforan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 22, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback! We're pleased to hear that you had a positive experience at Lakeland Volkswagen and that we finished ahead of schedule. We appreciate your kind words about our courteous staff!

March 14, 2025

Everyone is personable, prepared and professional. This is a well oiled machine. 2nd purchase and we have never felt so relaxed and relieved. No stress buying experience. Can't say enough good things More

by Yolie
Recommend Dealer
Yes
Employees Worked With
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Jackson
Mar 16, 2025 -

Lakeland Volkswagen responded

Hello, thank you so much for your kind words! We're thrilled to hear that your experience with us was stress-free and that you felt relaxed throughout the process. We truly appreciate your continued trust in Lakeland Volkswagen and look forward to assisting you again in the future!

March 11, 2025

I did not enjoy my experience at the service center. It seemed to take forever. More

by annf0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
Mar 13, 2025 -

Lakeland Volkswagen responded

Hi Ann, we’re sorry to hear your experience at our service center didn’t meet expectations. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns.

March 08, 2025

Everything went great! Very prompted and timely and attentive. Always a pleasant experience. Clean and neat environment and pleased with the staff. The ladies and happy More

by barbarahangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words, Barbara! We're so glad to hear that your experience was prompt, attentive, and pleasant. We take pride in providing a clean, welcoming environment, and it's great to know that our team made a positive impression. We look forward to serving you again soon!

March 07, 2025

Great service and excellent staff. Very satisfied 👍🏻 I wouldn’t take my vehicle for maintenance anywhere else. Thank you. More

by Margomez908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Mar 08, 2025 -

Lakeland Volkswagen responded

Thank you, Margo! We're thrilled to hear that you're satisfied with the service and our staff. We truly appreciate your loyalty and are glad to be your trusted choice for vehicle maintenance. We look forward to assisting you again in the future!

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