Lakeland Volkswagen - Service Center

My car had a braking issue that I pointed out on three different occasions... the first two it was dismissed as nothing, the third time a service technician found the issues, wish I knew his name because different occasions... the first two it was dismissed as nothing, the third time a service technician found the issues, wish I knew his name because he deserves recognition. He listend to my complaints numerous occasions and kept going back to the vehicle until he found it. It was a brake and rotor issue that was apart of a recall that nobody seemed to be aware of. In summary, I was told over the phone that I will have to pay to get it fixed eventhough i pointed this out before i drove the vehilce off the lot at purchase. I was put on hold and then when the person got back i was told my front and rear brakes and rotors were already replaced and they were adamant about it. I was told my car was at the shop 2 or 3 days (dont fully remember how long they said) which blew my mind because none of this ever happened. I called my wife to come get it, left work to go rectify it, arrived at the location and requested to speak with the manager who kept denying my repairs and he/she did not even have to decency to come speak to me. Sent the service coordinate to go have it fixed so I left work and drove there because I had nothing better to do, apparently. They only replaced the rear brakes and rotor which maybe why the vehicle still vibrating and making a humming sound when i brake and am just sick and tired of all the games so I haven't even brought it back. Super annoyed and I know it's a problem because I also own a tiguan which is not doing any of the things the taos is doing yet I keep hearing, "oh, it's a Volkswagen wagon issue, they all do that". Every other dealings I had was great which is why I went back when I needed a second vehicle but after the encounters I had after needing my first repair, not sure am interested in even keeping these vehicles because if this issues was this difficult and still unresolved I would hate to see how I would be treated when the vehicles get older and are out of warranty. More

My experience with the service folks………Professional, honest, very accommodating and straight shooters. Jeff is outstanding!! honest, very accommodating and straight shooters. Jeff is outstanding!! More

Very professional and organized. Our service employee was very kind and called us once our car was ready! Our service employee was very kind and called us once our car was ready! More

Great dealership. They handled getting my car back to me and repairs in record time. Total time out of car for a full dpf replacement was 5 hours They handled getting my car back to me and repairs in record time. Total time out of car for a full dpf replacement was 5 hours More

I came in for a recall on my vehicle when I arrived ask for an oil change too . 2 hours later they tell me my car is complete the oil change is done and that they noticed that I have a recall On my car an for an oil change too . 2 hours later they tell me my car is complete the oil change is done and that they noticed that I have a recall On my car and I need to bring it back . I told them that was the point of me being my vehicle to get serviced and I had to wait another hour hours More

They took care about our needed repair, when we had only scheduled an oil change. scheduled an oil change. More

Jeff was incredibly helpful and accommodating! Everything was fixed and I will definitely recommend using them to other people! Everything was fixed and I will definitely recommend using them to other people! More

Courteous, friendly and professional staff. Clean and comfortable facility. Service work was completed promptly and correctly. Car was washed before I picked it up. Clean and comfortable facility. Service work was completed promptly and correctly. Car was washed before I picked it up. More

My 3rd car purchased at this dealership. Staff has always been friendly and accommodating to us Staff has always been friendly and accommodating to us More

Good service, thank you; people are friendly, the costumer service is excelente, times waiting was no to long. Thank you and God bless you. costumer service is excelente, times waiting was no to long. Thank you and God bless you. More