Lakeside Toyota - Service Center

Sadly, I decided to use this dealership's service dept. for a recall on my Toyota Highlander. They were supposed to inspect the paint job, since this was the recall problem. They kept my car overnight, for for a recall on my Toyota Highlander. They were supposed to inspect the paint job, since this was the recall problem. They kept my car overnight, for the next day since he said it was an all day deal. Waiting all day for someone to call me, I decided to call them around 5:00 PM, since they close at 6:00 PM, to see if I could pick up my car, only to be told (by David, who BTW was so rude from the first time that I met him, taking my keys, me chasing him down to ask if he wanted my name, to which he said NO, John Paul has all of your information). Since I had spoken with John Paul several times, I said okay, then my son and I left. When I called back about my car, David was the one who answered, and told me my car had NOT been inspected because it was listed as SALVAGE! I told him no way, I bought the car new, and was the only owner (except for an ex husband but the title was in my name only). He commented that it was a 2018 model, wrecked and again he said very rudely it was listed as salvage. I said, no sir,it is a 2013 model, and it has never been wrecked! When I asked why they had not called me earlier, David was even more rude and said because we didn’t have your phone number ( *remember the evening told me he didn’t need it, that John Paul had it), and was fussing at me because they went through my car looking for my registration, rudely commenting, "YOU DON’T EVEN HAVE A REGISTRATION IN YOUR VEHICLE!” to which I replied, no I don’t, when I take it some place to stay overnight, I have it with me because people DO break into vehicles around New Orleans, you know!” To that he did not reply. I asked him to explain about the report saying my car was salvage, and he told me to call and speak with John Paul, that all he knew was what the report said and they would not inspect the paint on my car. When I went to pick it up, nearly dark, I found my car LEFT UNLOCKED in the back parking area. And David had the audacity to question my not having a registration in my car! I also had business cards in the glove compartment, with my phone number on them, so they didn’t search too long. I tried calling John Paul back the next day, leaving him a message to please return my call and explain what this report means, as this had never happened to me before. I called again, later, and after a few days of his ignoring my messages and calls, I gave up. My son ordered and paid for a Carfax report online. We both saw the alert had NOTHNG to do with my car being salvaged at all, but rather the odometer reading was the alert. I have already spoken to the DMV, and they have admitted it was a careless mistake on their part, and we are taking care of that. These people, at least these two men, are so RUDE and OBNOXIOUS! I was speaking with a very nice sales person, Henry, that day, while looking at new Rav4’s and explained I had to wait on getting my car painted, so I could sell it. Well, sorry Henry, I won’t be purchasing my new car at Lakeside Toyota. WARNING!!! DON’T BOTHER WASTING YOUR TIME HERE, or your money. I am a senior lady, and I should not have been treated this way, ignored, fussed at like I was a child, and made to think I was lying about my car. I am still FURIOUS and will consistently be leaving BAD REVIEWS wherever I can!!! More

JeanPaul has GREAT customer service skills. He's my go to person. He knows what I'm talking about when i dont know, and I always feel that I'm in good hands with him assisting me with my car ca He's my go to person. He knows what I'm talking about when i dont know, and I always feel that I'm in good hands with him assisting me with my car care needs. Toyota Lakeside should be proud having him as a part of there team. More

Omg! “Jean Paul” is an unprofessional xxxxxxx. Rude, arrogant and needs to be sent to some sort of customer relations course or preferably fired. I will n “Jean Paul” is an unprofessional xxxxxxx. Rude, arrogant and needs to be sent to some sort of customer relations course or preferably fired. I will never step foot in Causeway Toyota again as long as I live. More

WORST SERVICE EVER. Tried to charge me even though I have a warranty. 2 hours to change oil and rotate tires. FRANKIE tried to hustle me to buy a tire and libeled Costco Tried to charge me even though I have a warranty. 2 hours to change oil and rotate tires. FRANKIE tried to hustle me to buy a tire and libeled Costco saying that they sold "cheap tires " More

Jean Paul Was very rude guy , I wish I will never work with him again last visit I had an issue with my new car , the first thing he said : he can do nothing with issue because he is working just with few with him again last visit I had an issue with my new car , the first thing he said : he can do nothing with issue because he is working just with few tech ,he didn’t know what was the issue exactly, and what make me really upset his attitude, he didnt listen or pay any intention what I was saying to . If I can I will give him 00000000000000. Waiting time from 8:00 am to 11:30 am. More

Jean Paul Buisson is my Service Manager and I am so impressed with his work ethics, recently I had to bring in my 4Runner because of low tire pressure, while he was checking me in he reminded me that i impressed with his work ethics, recently I had to bring in my 4Runner because of low tire pressure, while he was checking me in he reminded me that it was time for the maintenance on my 4Runner and even though I had no appointment he was able to fit me in. That's the reason I'm always impressed with him, he always goes above and beyond. He always takes good care of my 4Runner and no matter what problems I think I have with my 4Runner he is always patient with me and tells me just bring it in and we'll take a look at it. I'm sure all Lakeside Toyota Service Managers are very good, - Jean Paul is the best by far as I'm concerned. As long as he works for Lakeside Toyota I will choose him as my Service Manager. Thank you Lakeside for having him as your employee. More

Shout out to Victor for helped my son who is in the military , who is in town for a short amount of time getting the repairs handled quickly on his vehicle. military , who is in town for a short amount of time getting the repairs handled quickly on his vehicle. More

Jean Paul Buisson is by far the most incompetent and unprofessional person I've ever dealt with. I brought my truck into the service department and was immediately turned off the moment he approached me unprofessional person I've ever dealt with. I brought my truck into the service department and was immediately turned off the moment he approached me. My brother-in-law left a negative review as well which Lakeside Toyota apparently deleted. Very unprofessional and rude and he needs to take a training course on how to speak to customers. More

Terrible. Had my car towed to Lakeside Toyota because it wouldn’t start. Replaced the fuel pump, got it back and the same day was having issues again with starting, bought it back and they replaced another wouldn’t start. Replaced the fuel pump, got it back and the same day was having issues again with starting, bought it back and they replaced another part along with the fuel pump again. Less than a week later the car starts running rough, check engine light is on. After keeping it for 4 business days I finally get it back. They replaced spark plugs and ignition coil. After driving it for about 10 miles it’s doing the exact same things. So now I have to bring it back for who knows how long. I gave it one star because you can’t give it zero . I will say that the service rep Tina is very good. More

Fantastic customer service. Friendly, professional, courteous. Jean Paul is always on his A-game and I’ve been a customer of Lakeside Toyota for over a decade and three 4Runners! courteous. Jean Paul is always on his A-game and I’ve been a customer of Lakeside Toyota for over a decade and three 4Runners! More