Land Rover Alexandria

Land Rover Alexandria responded

Thank you for taking the time to share your experience. It’s great to hear that the communication throughout your service visit was helpful and that the inspection video provided a clear look at what was happening with your vehicle. Our team values transparency and keeping customers informed every step of the way. We appreciate your feedback and are glad you had a positive experience with our service department. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you for taking the time to share such thoughtful feedback. Situations like an unexpected electrical concern can certainly be frustrating, so it’s great to hear that Jerome, Ash, and the rest of our service team were able to guide you through the process and keep everything moving smoothly. Keeping our clients informed and making sure they remain mobile with a loaner vehicle is an important part of how we approach service. We truly value your continued trust in us and appreciate you recognizing the efforts of our team. -Roger Wildermuth, General Manager

HpyNavig8r responded

Roger, thank you for the kind response and for personally stepping in during the process. It meant a great deal to have the dealership’s leadership involved and committed to making sure everything was handled the right way. I also want to make sure Thomas receives recognition as well — he took over and saw the entire repair through to completion while keeping me informed and taken care of the whole time. The professionalism from everyone at the dealership truly stood out, and I’m grateful for the way your entire team handled the situation. Especially treating me and mine like family.

Land Rover Alexandria responded

Thank you for taking the time to share your experience. It’s great to hear that Thomas and Ali provided the level of customer service we strive to deliver and that you left feeling satisfied with the outcome of your visit. They both take pride in making sure customers are well taken care of, and your feedback means a lot. We appreciate you choosing our team and look forward to assisting you again whenever you need us. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you for taking the time to share your experience with us. It’s great to hear that you felt welcomed from the moment you arrived and that your salesperson provided helpful and courteous assistance throughout your visit. Creating a comfortable and positive environment for our customers is very important to our team. We appreciate your feedback and are grateful for the opportunity to assist you. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Chuck, thank you for taking the time to share your experience. It’s great to hear that the timing of your visit was communicated clearly and that the service was completed right around when expected. Our team works hard to respect our customers’ schedules, so feedback like this means a lot. We truly appreciate your continued trust in our service department and look forward to seeing you again at your next visit. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Melissa, thank you for taking the time to share such thoughtful feedback. We’re very glad to hear that Thomas made your visit smooth and welcoming, from arranging an Uber while you waited to keeping you informed about your vehicle and the work that needed to be done. Transparency and clear communication are very important to us. It’s also great to hear your daughter enjoyed the coffee station in the lobby. We truly appreciate your trust and look forward to welcoming you back. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Zeke, thank you for the great feedback. I am glad David and Tyler were able to accommodate your schedule and give you the level of attention you deserved. They take pride in making sure every detail is handled properly, and it is rewarding to see that reflected in your experience. We appreciate your trust and look forward to helping you again. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

A McE, congratulations on your first Range Rover, what an exciting milestone! We’re thrilled to hear the entire experience, from negotiations to your professional test drive and delivery, felt smooth and enjoyable. David and Ali will truly appreciate the recognition; they take great pride in delivering a first-class experience. And we love that you’re already enjoying the capability, comfort, and “eye-watering” technology your new luxury SUV offers! Thank you for the recommendation and welcome to the family. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you for trusting us with your 2013 XKR, that’s a special vehicle, and we’re honored to help keep it performing at its best. We’re glad to hear everything from drop-off through service was handled smoothly and professionally. Providing seamless care for both you and your Jaguar is always our goal. We truly appreciate your continued confidence in our team! -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Kulsooms, thank you for such a thoughtful review! We’re thrilled to hear that every part of your visit, from our sales team to the manager and even the coffee service, left a strong impression. Creating a professional, welcoming, and knowledgeable environment is something we take pride in, and it’s wonderful to know that came through during your experience. We truly appreciate your kind words and your trust in our team! -Roger Wildermuth, General Manager