Land Rover Houston North

Nikki and Frank were wonderful...They were very concerned about needs and went beyond the pale to make an awesome event...I'm in the service industry and I know firsthand what examplary service is all about about needs and went beyond the pale to make an awesome event...I'm in the service industry and I know firsthand what examplary service is all about ! I would recomend anyone I know to this dealership ! More

First time I meet with Carson, all I wanted was to have an estimated price for my old Range Rover. Carson was very helpfull, informative, and very polite. I left thinking about one day changing my old R.R. an estimated price for my old Range Rover. Carson was very helpfull, informative, and very polite. I left thinking about one day changing my old R.R. for a newer one. After a year or so Carson keep calling me, inviting me to come and see the new selection they had available. Christmas 2009 was just around the corner,Carson called to say hi and very politely invited me to see and drive some of they new Range Rovers. I took the time out of work and drove over to meet with him. Carson again very polite, offer me a cup of tea, ( I accepted )we then moved out to look at the R.Rovers in the lot, we talked and talked and continue talking about getting to a good deal. To cut the story short, I ended buying the most beautifull Range Rover Sport HSE. in town. I loved, my children loved and all my friend in the office are working extra to save the money to buy one. I will take anybody that one to buy one, strait to Carson without hesitation. Carson is a Gentleman. Thanks to his continue contact with me from time to time,I felt the time was right and I deserved a new one. Carson made it so easy to do everything, closed the deal and that very same day I drove away with my new Range Rover,Sport. I woud like to Thanks Carson for his help, honesty and support. More

Everything about our experience with Nikki at Land Rover Houston North was wonderful. She was so knowledgeable and friendly and made this car-buying VERY easy. Nikki found THE PERFECT LR 4 for me and arran Houston North was wonderful. She was so knowledgeable and friendly and made this car-buying VERY easy. Nikki found THE PERFECT LR 4 for me and arranged to have it delivered VERY QUICKLY. She went out of her way to arrange a convenient time for US to sign the papers. She was also FUN and seemed genuinely excited for me! I feel like a real part of the Land Rover family. More

My husband did most of the legwork but he kept raving about his salesman. When we went in to do the paperwork and I finally got to meet him I could understand what my husband was taking about. Steve was about his salesman. When we went in to do the paperwork and I finally got to meet him I could understand what my husband was taking about. Steve was a blast to work with and a bundle of information! More

I have been to many dealerships in my time, but this delearship was the best by far. Steve Muffley was my salesperson and was beyond helpful and extremely knowledgable. He truly made my experience enjo delearship was the best by far. Steve Muffley was my salesperson and was beyond helpful and extremely knowledgable. He truly made my experience enjoyable, I only wish all sales people were like him. I will reccomend this dealership and Steve to my friends. More

It was a great experience! The sales consultant was dedicated to her job as of being on time and valued her customer. She spend extra time to locate a 2010 Range Rover Sport w/lux package blk int./ext. dedicated to her job as of being on time and valued her customer. She spend extra time to locate a 2010 Range Rover Sport w/lux package blk int./ext., it was a rare vehicle due to limited production. I strongly recommend my family and friends to make their next vehile purchase at this dealer. More

I went to this dealership to check out a pre-owned vehicle that had been advertised on the internet. I spoke with Anthony by telephone before coming and found him very friendly and helpful. Upon arriv vehicle that had been advertised on the internet. I spoke with Anthony by telephone before coming and found him very friendly and helpful. Upon arriving at the dealership, I was impressed with the establishment and the professionalism of the staff. I was especially impressed with Anthony who was professional, personable, and who easily answered all of my questions concerning the vehicle. I also got an excellent deal!!! I would highly recommend this dealership; and if you visit, talk to Anthony---He won't steer you wrong. More

To whom it may concern. This is a word of advise when To whom it may concern. This is a word of advise when purchasing a used car at Land Rover Houston-North. This is applied when one is having your ca To whom it may concern. This is a word of advise when purchasing a used car at Land Rover Houston-North. This is applied when one is having your car either repaired or dropped-off for service. Be aware about existing warranty on the vehicle, additional extended warranties and what is really covered. I am extremely disappointed especially on level of tolerance and how receptive the management treats their customers in determining whether your problem is cover or not ondur exixting protection plans on your vehicle. It is a total different experience from purchasing a car, which I had an excellent one. The Service Manager was very impolite not leaving you any options available although I was not at fault. This issue was a result of a poorly work done before the vehicle was sold to me, and two months later the imperfections starting showing. I did refer this issue to the person above mentioned. Instead, his attitude was rather critical and negative toward the vehicle and my persona (he really had forgotten that the staff under his supervision performed job). I was blown-off completely, in a very rude way. It made it clear that one really end-up paying in service, what you saved on the purchased of the vehicle. In order to escalate the issue properly and professionally, I decided to call his Supervisor. Unfortunately and "apparently" this gentleman was not at his office, so I left a courtesy message with a brief explanation on my problem. He never returned my calls. I am professional in the management and executive level. My complaint is not based on monetary issues. It is rather focused on the attitude, and lack of customer satisfaction on this individuals in that organization. I am the type of professional that when credit is due I do certainty take the time to give it. But also it goes the other way, such this this case. I can understand that these individuals have heard any excuse there is from people trying to get away with wrong-doing. I am taking my time to feedback to you, and to advise that I took my vehicle to another Land Rover location, and their curtesy and attitude was totally oposite from the one experience at Land Rover Houston-North. My issue was taken care of without hesitation. Also it is showed in this opportunity that the concept of "Customer Satisfaction" for Land Rover Houston-North is just rhetoric.....Good day More

The sales persons were extremely helpful and courteous. Although i do not think this is standard but my buying experience was however marred by the excessively long wait time in sorting paperwork. I believ Although i do not think this is standard but my buying experience was however marred by the excessively long wait time in sorting paperwork. I believe this could have been pre-sorted before my arrival to reduce the wait time. More

I found the dealership and my sales consultant, Steve Muffley, to be incredibly helpful in finding a pre-owned Land Rover that met the criteria I had specified. In addition, he worked around my schedule Muffley, to be incredibly helpful in finding a pre-owned Land Rover that met the criteria I had specified. In addition, he worked around my schedule to complete the sale, including staying past normal business hours. Overall the dealership was timely and had great service. More